Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,512 Reviews
Call Service Center (310) 341-4462

1,512 Reviews of INFINITI of South Bay - Service Center

Sort by
July 13, 2021

I Love South Bay infinit you guys are the best thank you so much for everything that you have done for me I’ll never take my car anywhere else. More

by NINAISUPONIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Matt Murillo
Report | Print
Jul 14, 2021 -

INFINITI of South Bay responded

Nina, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

Jul 14, 2021 -

NINAISUPONIT responded

U r more than welcome

July 11, 2021

Very friendly. Diagnosed the problem and fixed the problem in an ample amount of time. Also washed the car which was a plus. Great service. More

by Cassandra Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Report | Print
Jul 12, 2021 -

INFINITI of South Bay responded

Cassandra, we are glad to hear you enjoyed your recent visit to our service department. At INFINITI of South Bay we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! We look forward to working with you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 09, 2021

I’ve been coming there since I purchased my car and never had any serious issues, I have recommended two of my sisters who also bring their cars there for service More

by FREDNACOOKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jul 09, 2021 -

INFINITI of South Bay responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 09, 2021

This dealership is always clean, neat, and the service is great. I am always comfortable with the advice given when taking my vehicle in for service. More

by IAMMSDOUGLASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
Jul 09, 2021 -

INFINITI of South Bay responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 08, 2021

Had a recall notice. Scheduling was easy and fit my schedule. Work done as scheduled. Car washed and ready as planned! Seamless. Great job by dealer! More

by DARRYL.CARLBOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2021 -

INFINITI of South Bay responded

Darryl, we are glad to hear you enjoyed your recent visit to our service department. At INFINITI of South Bay we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 08, 2021

Great service, pleasant and helpful staff. Edson is always great! I am thankful for the complementary shuttle service. Car was clean at pick up too! More

by Wade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2021 -

INFINITI of South Bay responded

Wade, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 08, 2021

They did a great job and they were timely. Explained everything thoroughly. Edson did a great job of answering all my questions. I would go there again. More

by HCHUNG5000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2021 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 06, 2021

Great customer service. Very knowledgeable. Serviced in a timely manner. My vehicle was washed and vacuumed. They always have the best service at Infiniti of South Bay. The porters are very friendly. More

by WILL1E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Jul 07, 2021 -

INFINITI of South Bay responded

Willie, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 06, 2021

This is my usual place of service. But the last2 times I went. I wasn’t satisfied. Ask them to check for a noise bot More

by ALETHAMCGEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2021 -

INFINITI of South Bay responded

Aletha, We apologize that you were not satisfied with your service visit. We want every client to feel that their questions were answered and that their vehicle was serviced as requested. I'll have Edson call to follow-up and let's see if we can do better. Thank you for the opportunity to serve make this right for you. Carlos Robles Service Manager INFINITI of South Bay

July 05, 2021

Great experience. Candice is an excellent representative for your company. She is friendly and knowledgeable. Her cost quote and time estimate were exact. Service was done in a professional way. With this c More

by MONBCH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jul 06, 2021 -

INFINITI of South Bay responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Candice does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

1
...
57
58
59
...
152