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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,527 Reviews

1,527 Reviews of INFINITI of South Bay - Service Center

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July 25, 2021

The customer service was good except for my vehicles report that states my left rear break light passed although I was pulled over right after I left the dealership for my break light not functioning. I More

by Jadee Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murillo
July 23, 2021

Call in and spoke with Ever, I arrived and Ever was friendly and addressed my concerns immediately. Service was quick and price was fair. Returning to get brakes done soon More

by ADIANBENNETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Matt Murillo
Jul 26, 2021 -

INFINITI of South Bay responded

Thank you for this amazing review of your experience with Ever here at INFINITI of South Bay! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 23, 2021

Very prompt and professional service. Happy to be an Infiniti driver. The atmosphere and overall presentation was excellent and I would go there again. The facility was clean and well run. More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Matt Murillo
Jul 26, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, Jonathan. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 21, 2021

Excellent service and good communication with the person who took my car in and wrote everything and let me know what’s wrong and if I would like to fix it overall I was happy with the work done More

by GAMERPLAYERLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jul 21, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 21, 2021

Service is always fantastic! Definitely my dealer to recommend. Quick, efficient service and customer service is on point. I have been coming here for years. More

by MERIDAREYESCASTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Jul 21, 2021 -

INFINITI of South Bay responded

We really appreciate your feedback, Merida. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 21, 2021

This dealership was clean and the workers were professional and courteous. I like this dealership better than the one I was originally going to. I would recommend it to other Infiniti owners. More

by Gloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Jul 22, 2021 -

INFINITI of South Bay responded

Gloria, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

Jul 25, 2021 -

Gloria responded

Thank you.

July 21, 2021

It was my first time at this place but it was great people and great service. Would recommend it to family and friends. Thank you so much for helping me! More

by ayala.ana10
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Jul 22, 2021 -

INFINITI of South Bay responded

Ana, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 19, 2021

It’s admirable to see a state of the art facility and even greater to have attentive and professional customer service during the entire visit. More

by MINAMARTINEZ2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, Mina. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 19, 2021

The entire service team is always great here! I love the atomosphere here as well. Ed, & Can were great as always. They had my car ready in about 5hrs or so (needed brakes, rotors, and the oil change servic More

by RESEEONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Jul 19, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 19, 2021

Hi my name is Stephanie will sit and I just have to express the excellence in service that I received from Southbay infinity I am overly joyed and not just happy but I am over the joy with the service More

by STAYENCOURGED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Matt Murillo
Jul 20, 2021 -

INFINITI of South Bay responded

Stephanie, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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