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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,519 Reviews

1,519 Reviews of INFINITI of South Bay - Service Center

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May 28, 2021

Great service with knowledgeable people. Work done correctly the first time and a list of suggested work to be done at our discretion. I highly recommend this dealer for based on their proper care of More

by ZG Artist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
May 28, 2021 -

INFINITI of South Bay responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 28, 2021

This dealership treated me professionally and promptly when corresponding with me. The work that I had done took care of problem completely. I was extremely satisfied. More

by Stinesbaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
May 28, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 27, 2021

The advisor was ready for me as I drove in. Provided information related to maintenance for the vehicle. Quality service was provided in all aspects of the work. More

by BSMITH5797
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
May 27, 2021 -

INFINITI of South Bay responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 27, 2021

Very unhappy with the lack of quality from the service Dept. I have taken my car in for the same repair multiple time and the problem is still not resolved. More

by CCARPERTER006
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
Jun 11, 2021 -

INFINITI of South Bay responded

Mr. Carpenter, We did replace your transmission gasket 20,000 miles ago, and for some reason, yes, we needed to replace it again. We understand that you are frustrated that you needed to come back. Please understand that there are any number of reasons that this may have happened. We are glad that we were be able to make the repair under warranty and we truly apologize that this has been an inconvenience. Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 27, 2021

Service writers are excellent. Brought car in without appointment and needed repair done in 4 hours. Got it done!!! And matched price on non-oem part. Was the right thing to do. Very Pleased. More

by MICHAEL TORCASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Ever Villalobos
May 28, 2021 -

INFINITI of South Bay responded

Michael, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 27, 2021

Excellent service, kept me informed on the progress of the repairs. My service rep even offered me a complimentary car wash which was different from the other dealership I had my car serviced before More

by CASTILLO_310
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
May 28, 2021 -

INFINITI of South Bay responded

Thanks for the kudos. It is gratifying to hear that you were offered a complimentary car wash and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 26, 2021

Good customer service. They will work with you and your car They make sure your car is running great and that there is nothing wrong with it And best of all a car wash on them More

by LITTLE_DUDE0731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

INFINITI of South Bay responded

We are glad to hear you enjoyed your recent visit to our service department. At INFINITI of South Bay we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Please let us know if there is anything else that I can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 26, 2021

A little bit more courtesy will do the trick plus more patience. All service advisors should possess that character. A person who is knowledgeable are more adaptable in any situation, that’s because they More

by SARCORDA6
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
May 25, 2021

Very efficient, friendly and accommodating. Really worked to fix my issue. Worked hard to fix problem. Tried multiple solutions and found most effective solution. Thank you! More

by DARRYL.CARLBOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Darryl! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 25, 2021

Best service ever i was in and out in no time very successful job people was very helpful they was open to any questions that I had More

by DENNISMETCALF69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Dennis! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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