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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,539 Reviews

1,539 Reviews of INFINITI of South Bay - Service Center

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May 20, 2021

Ezey pezee Candice was a pleasure to deal with. The work was done fast the only negative for me was the tow eye was left in the bumper, this was not a big deal other than I couldn’t get the cover to snap in More

by SKIPHARWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
May 21, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to write this review. We are pleased to hear that Candice was able to provide an efficient and overall positive experience. Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 18, 2021

Wilson provided outstanding customer service and accommodated all my needs In servicing my vehicle. He answered all my questions I was very detailed. And explaining what services we needed to th More

by LUCYOOSIDAYCARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
May 18, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to write such great feedback, Lucy. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Wilson was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 18, 2021

I always receive great service and Edson is the most friendly professional service advisor.. He always makes sure that I am ver well taken care of. More

by KMRICHARDSON75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

INFINITI of South Bay responded

Thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 17, 2021

Service was just as expected . I didn't expect more. They gave me exactly what I needed and I was throughly impressed with their level of service More

by BIGBOY12000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
May 18, 2021 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 17, 2021

I needed new wheel lock to change my flat tire, they got my wheel lock and tire fixed in 30min without an appointment. Amazing customer service. More

by WANGJACKSON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
May 18, 2021 -

INFINITI of South Bay responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 17, 2021

The check engine warning light came on the new qx 80So i The check engine warning light came on the new qx 80 So i called service center and they provided the service right away without a reservation Serv More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
May 18, 2021 -

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review, Jay! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 17, 2021

GreAt fast service I really appreciate how they got right to working on my car. My car was ready in no time thank you very much More

by KIARERILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
May 18, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 17, 2021

Very nice staff..very friendly and helpful..always a pleasure when I go in to get my car serviced..clean facility..follows covid 19 safety practices More

by CATRECEGANTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 16, 2021

Great people and place to get service on my vehicle definitely going back for what ever I need done for my car very knowledgeable workers. More

by Clos1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua
May 17, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 16, 2021

Candice Roxas is always excellent! She and the whole service department are always friendly and professional. This service dept. is why we continue to buy or lease Infiniti’s. More

by CHRISHAAS31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
May 17, 2021 -

INFINITI of South Bay responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Candice and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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