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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,539 Reviews
Call Service Center (310) 341-4462

1,539 Reviews of INFINITI of South Bay - Service Center

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April 22, 2021

My visit to infinity dealership was great ! Customer service is great . I could not have asked for any time more.great job infinity . Keep up the good work. More

by PATWILL13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2021 -

INFINITI of South Bay responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 20, 2021

The service staff are always super helpful, and always give good clear explanations to the work being done or needed for my vehicle. No complaints. More

by KimiG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Wilson Chihuahua
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Apr 21, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 16, 2021

Their efficient and helpful. Willing to find workable solutions for issues dealing with my vehicle. Totally appreciate the service I received from them, glad I made the right choice in buying from this l More

by DANIELLGENTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
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Apr 19, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Daniel! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 15, 2021

Efficient and friendly. The work was completed sooner than I expected. The check-in staff were very welcoming. The work was done correctly. Definitely will use them in the future. More

by FSTERRETT43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Apr 16, 2021 -

INFINITI of South Bay responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 14, 2021

Great customer service, very clean and every employee wearing their mask, making the customer feel comfortable at this time in pandemic. They will try to work out with your schedule. Thank you! More

by JIMENEZ.YUSMEY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chihuahua
Report | Print
Apr 14, 2021 -

INFINITI of South Bay responded

I appreciate you letting others know about your recent experience. It is our goal for everyone to be in a comfortable and safe environment during these uncertain times. If there is anything else we can do for you, feel free to reach out! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 14, 2021

Very helpful. Reasonable cost. Ever took care of us and got us in and out. I would recommend this dealership for any service needs. Thank you. More

by CCHRISTINE21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Apr 15, 2021 -

INFINITI of South Bay responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 13, 2021

I got my Infiniti QX 50 a year ago I have always received the best service they’ve been very courteous and very helpful I would recommend this dealership to all of my friends and family More

by LEMONST66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Report | Print
Apr 13, 2021 -

INFINITI of South Bay responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 13, 2021

Wilson was helpful and friendly! He was keeping updated on how my car was going. I will bring my caf back yo get my tires replaced More

by ADRI5623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Apr 13, 2021 -

INFINITI of South Bay responded

Thank you so much for your review! We really appreciate your business and are so happy that Wilson could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 13, 2021

They were very professional and helpful. Although, someone forgot to plug a vac/hose back up to the engine so, i took a star away for that. More

by DAPPERD_US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2021 -

INFINITI of South Bay responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 13, 2021

Edson services all my cars. I own a QX60 and he has it running like a champ. He services my non Infiniti cars too. Best customer service and price. He is the best service advisor at Infiniti of South Bay. More

by AMEER.QAWASMEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2021 -

INFINITI of South Bay responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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