INFINITI of South Bay - Service Center

Excellent service and staff. Wilson is absolutely the best. He is professional and knowledgeable. I would highly appreciate Infiniti of South Bay and plan to get another Infiniti in the near future! best. He is professional and knowledgeable. I would highly appreciate Infiniti of South Bay and plan to get another Infiniti in the near future! More

Been going to the same dealership where I bought my car. Haven’t gone to any other dealership since then. The service always been excellent. Haven’t gone to any other dealership since then. The service always been excellent. More

The service team did a great job identifying the problem with my SUV. Took them 2 times to get it but everything is good now. with my SUV. Took them 2 times to get it but everything is good now. More

Everything thing is always great when I come in for service. Edson went above and beyond to take care of my vehicle, he got me in and out in great time. service. Edson went above and beyond to take care of my vehicle, he got me in and out in great time. More

Service was quick,I was able to get in and out in 30 mins. Quick oil change and express inspection conducted. Unfortunately, this dealer do not offer loaner for oil change which my previous dealer had n mins. Quick oil change and express inspection conducted. Unfortunately, this dealer do not offer loaner for oil change which my previous dealer had no issue in providing a loaner for oil change. More

When I come to Service I love seeing the same faces, The whole staff is super friendly but I’ve only dealt with Edson, Wilson and Candice. They are always on top of it and welcome me by my name. I love that whole staff is super friendly but I’ve only dealt with Edson, Wilson and Candice. They are always on top of it and welcome me by my name. I love that there are always loaner cars available the experience is alway great More

U guys did my maintenance on the 20 and by the end of the month the car is requiring me to do the services they probably didn’t do anything month the car is requiring me to do the services they probably didn’t do anything More

Great service everytime I take car for service. Edson, and Ever always provide a quick update once my car is ready for pick up, and I am please with the quick turnaround time. and Ever always provide a quick update once my car is ready for pick up, and I am please with the quick turnaround time. More

Took my car for an oil change and when I got it back they had knocked off some ambient LED lights that I had installed under the dashboard and they yanked off the clips in the front where you attach the mats had knocked off some ambient LED lights that I had installed under the dashboard and they yanked off the clips in the front where you attach the mats do they can stay in place. I took it back to get that fixed and I was accused of doing that myself. This is the 3rd Infiniti I have owed. We bought a $40,000 usd car and we have been accused of trying to scam the dealer ship of a $10 usd clip?? Once they stop wasting my time and have me take off work to fix my car only to have me re-schedule because they didn’t have the clips to installed I don’t think I will ever go back ro this dealer ship. The service manager Carlos was the one that insinuated that I was the one that broke the clips. very humiliating. Terrible customer service ethics. I do not want to speak to him again, I requested to speak to another manager after I was insulted of lying. if you want to get more feedback please feel free to contact me. I will never refer a family member or a friend to this dealer ship for service. Your manager Russ is an outstanding manager he will be the only reason if I ever consider buying another Infiniti from you again. Regards, George Guerrero More

Edson Trujillo is an exceptional Service Advisor. Very Edson Trujillo is an exceptional Service Advisor. Very knowledgeable and very professional. Always a pleasant experience. Only allow my Q-60 to be Edson Trujillo is an exceptional Service Advisor. Very knowledgeable and very professional. Always a pleasant experience. Only allow my Q-60 to be serviced by this service department. Great service and always helpful. More