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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,544 Reviews

1,544 Reviews of INFINITI of South Bay - Service Center

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March 18, 2021

Candice Roxas was the service person who took care of Candice Roxas was the service person who took care of me. She was incredibly kind and professional , and I intend to return to that dealership for s More

by THECHAFFEUR94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Mar 19, 2021 -

INFINITI of South Bay responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Candice does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 18, 2021

Very informative regarding work done and future work to be done. Timely start and finish. Wilson was gracious enough to assist me when person I had appointment with was busy with another customer upon my More

by DAVINAMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Mar 19, 2021 -

INFINITI of South Bay responded

Hi Davina, and thanks for the great feedback! We're very happy that Wilson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 18, 2021

When I visit the INFINITI of South Bay service center, I always feel so happy to welcome customers with a friendly smile.And, in some way, I saw an employee trying to provide the customer's favorite service More

by BREADYI7770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Mar 19, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 16, 2021

Great communication, great service. Overall, I was satisfied with their service and will definitely return for future services. Thank you all for all your hard work. More

by BROOKE.OKOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Wilson Chihuahua
Mar 17, 2021 -

INFINITI of South Bay responded

Brooke, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 14, 2021

Great service from the Infiniti Service team in the South Bay. They were responsive, friendly, and the service time itself was quick and efficient. Would return again for additional servicing as needed. More

by JMPERRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Mar 15, 2021 -

INFINITI of South Bay responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 14, 2021

Courteous. Knowledgeable. Excellent communication. The people in the service department did a great job on my car. I’d recommend them to anyone looking for a new Infiniti. More

by cpetesch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Mar 15, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 12, 2021

Bringing my car into the Infiniti of South Bay is always a great experience. The staff is professional and nice. Edson is the best person there! More

by Natalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

INFINITI of South Bay responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. We will be sure to share your compliments with Edson! Please don't hesitate to call if we can help with anything at all. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

March 12, 2021

I am very impressed with the service that I received each time I come here. The staff have excellent customer service and pays attention to mine needs. More

by Clifford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Mar 12, 2021 -

INFINITI of South Bay responded

We appreciate your input, Clifford . We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

March 11, 2021

Brought my car in for an annual check up and to resolve a noise. They repaired it but when we picked it up the noise was still there. They had repaired a failing part but did not solve problem. They took car More

by DNAPRINCE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Mar 11, 2021 -

INFINITI of South Bay responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

March 11, 2021

I love Candice and her friendly and professional attitude. She is such a gem!! My experience with her always makes my experience pleasant and comfortable More

by JONES.MIYAJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Mar 11, 2021 -

INFINITI of South Bay responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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