Back

INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,544 Reviews

1,544 Reviews of INFINITI of South Bay - Service Center

Sort by
March 11, 2021

Wilson my rep was polite and efficient. He was very personable. He went over the entire work that I needed on my car. It was very expensive for me at this time. He gave me the directions to the faci More

by DORISJORDAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Mar 12, 2021 -

INFINITI of South Bay responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Andy Kim INFINITI of South Bay Sales Manager

March 10, 2021

I’ll be back back back back back back back back back and that is all I want to say Thank you Thank you. We shouldn’t have to submit such a long response. I’ll be back should be good enough to get my More

by CEDRIC.WHEELER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Mar 11, 2021 -

INFINITI of South Bay responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

March 09, 2021

Great experience, quick to respond to my needs, professional service, courtesy, clean dealership. Everyone seems competent, knowledgeable and helpful when you need something. Friendly as well. More

by PAULMENNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
Mar 10, 2021 -

INFINITI of South Bay responded

Paul, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 09, 2021

Great customer experience. Service Advisor Wilson was really on point with work that was needed. Would highly recommend this particular dealership to any Infinite owner. More

by BUTTER2DUCKL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Mar 10, 2021 -

INFINITI of South Bay responded

Thank you for this great review! Wilson is truly an exceptional employee and we appreciate him for giving you a great experience. Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 08, 2021

The service department at this location was extremely unprofessional. Lied to me about what services were done when it was clear no repairs were made on my vehicle. Please beware of taking your car to be More

by Tay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ever Villalobos
Apr 20, 2021 -

INFINITI of South Bay responded

Tay, We would love to help address your concerns but there is nothing in this review that we can use to identify you. As such, we are at a loss on how to respond. We are fair and transparent and always do right for our customers. All we can figure is that there is some misunderstanding. Please contact me at 310-325-5555 so that I can try to make you a satisfied client. Thank you. Carlos Robles Service Manager INFIITI of South Bay

March 08, 2021

Big thank you to Carlos Robles, he really took care of us. The service was very fast, it was done in less than a week. Thank you Infiniti of South Bay! More

by MARIA1495
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

INFINITI of South Bay responded

Maria, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 07, 2021

This is a great friendly place. I was so impressed on how quickly they helped me and very professional. Will definitely go back for all my service needs. More

by ALREYES78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Mar 08, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 06, 2021

Sevice tech. Edson when over and above his duties to help me with repairing my vehicle, and i appreciate all heip i get from the service dept. More

by RV1433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Edson went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 05, 2021

I have been a customer since 2005. Whenever I take my car for service, the team members are very knowledgeable, professional and accommodating. So far I have been pleased with the quality of work performed a More

by Nitab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Wilson Chihuahua
Mar 05, 2021 -

INFINITI of South Bay responded

Thanks for your perfect review! We're glad to hear that our team was professional, knowledgeable, and accommodating! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 05, 2021

Great service! I have been coming to Infinity for a few years now and they’re great service, prices and friendliness is the place to go. More

by CRAIGBRUSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Mar 08, 2021 -

INFINITI of South Bay responded

We really appreciate your feedback, Craig. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

...
81
...