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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,521 Reviews

1,521 Reviews of INFINITI of South Bay - Service Center

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February 08, 2021

They check my car twice when it was overheat, but unfortunately didn’t repair it properly - it over heat again :-(. So, in this case, I didn’t recommend these guys to deal with More

by SADRIEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua
February 07, 2021

Customer Service Rep Everardo provides outstanding service. He is very knowledgeable and professional. I would highly recommend him to anyone!! Exceptional Service from Rep Everardo More

by CARLOSMORENO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Feb 09, 2021 -

INFINITI of South Bay responded

Carlos, thank you for the awesome feedback! You're right, Everardo is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 07, 2021

Wilson is one of the best. I absolutely recommend him. He definitely is prepared, professional, and just a really personable person. He definitely gets the job done, and it's done right! More

by JOHNATHANKAUFMANN9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Feb 09, 2021 -

INFINITI of South Bay responded

Hi Johnathan, and thanks for the great feedback! We're very happy that Wilson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 04, 2021

The staff at this dealership is very professional . The service is well above the rest . They genuinely go above and beyond to satisfy their customers More

by CABOWERS15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Feb 05, 2021 -

INFINITI of South Bay responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 04, 2021

Wilson is an amazing asset to your team. He is professional, knowledgeable and caring. He always take great care of me and that's why I always service my vehicle there. More

by MIA.MOHANDESI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Wilson Chihuahua
Feb 05, 2021 -

INFINITI of South Bay responded

Mia, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Wilson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 01, 2021

USB charger in front and back of car were not working . I informed the service service technician. He told me that if they fix the one in the front the one in the back will work , now I have to take tim More

by Lucygoosiedaycare@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2021

Infinity of Torrance Service Dept, service technicians are thorough, efficient and courteous(Wilson Chihuahua). Car is always in good hands. Would recommend the dealership to all my friends. More

by PITPIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Feb 02, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 29, 2021

They don't have any customer service skills let alone respect.i only give it a 1star for the cleniness of the waiting area. It would have been nice to been notified when my car was ready let alone my car More

by HMUNSON20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chihuahua
Feb 04, 2021 -

INFINITI of South Bay responded

We apologize that you did not have a good service experience here at INFINITI of South Bay. We have addressed your concerns with our team and we are hopeful that we might provide a better experience on your next visit.

Feb 04, 2021 -

HMUNSON20 responded

So what good will that do me or confince me to ever go bavk to you guys? No one has evan called to say SORRY! The only calls im gettinh is a recorded call saying i have a airbag recall due

January 29, 2021

I took my Infiniti Q50 for the regular maintenance and for a noise I kept hearing on my front left tire when I made turns..... More

by CLAUMEX79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jan 29, 2021 -

INFINITI of South Bay responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 28, 2021

Excellent service .... thank you Southbay infiniti. I would definitely come back everyone was so friendly and professional. The work done to my car was excellent More

by M.RIVAS45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

INFINITI of South Bay responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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