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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,544 Reviews

1,544 Reviews of INFINITI of South Bay - Service Center

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March 04, 2021

They are very helpful and polite, they get right to work as soon as you get there with no time waisted. As far as questions the customers have they are very good in that area too I basically didn’t have any More

by QUINELL1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Maynard
Mar 05, 2021 -

INFINITI of South Bay responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 03, 2021

Great service, Candice my service advisor is the best she always goes above and beyond. Always friendly and knowledgeable. I would recommend Infinity to anyone. More

by RANGELALBERTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Mar 04, 2021 -

INFINITI of South Bay responded

Alberto, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that Candice was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 03, 2021

Excellent service. Pretty cool IT features: texted service status and offered suggestions. The staff is very friendly. No coffee though. Fast service. All service suggestions are well explained. More

by LETITCV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chihuahua
Mar 04, 2021 -

INFINITI of South Bay responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 02, 2021

My service guy, Ever, always does a great job of getting me in and out on time. Everything was great, and I will continue to bring my car into Infiniti South Bay whenever I need service. More

by MARKNONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Mar 03, 2021 -

INFINITI of South Bay responded

Marknone, Thank you so much for this positive review! We know life can get busy and we work hard at ensuring our customers are taken care of in a timely matter. It was awesome that Everado was able to help you and we will be sure to share this review with him. We look forward to continue servicing your vehicle in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 01, 2021

Service was really quick and they don't waste time sitting on the vehicle. South Bays Follow up system is the way all dealerships should be. More

by shawnette_d_beacham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Mar 02, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to share your feedback with us, Shawnette! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

March 01, 2021

You performed and oil change and didn't know both turbos were defective and rear sub frame bushing worn out? Poor diagnosing on your techs More

by BRIANCOCKING
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Candice Roxas, Ever Villalobos, Wilson Chihuahua
Mar 04, 2021 -

INFINITI of South Bay responded

Thank you for bringing this to our attention. We will open an internal investigation to identify where we could have done better. Carlos Robles Service Manager INFINITI of South Bay

February 28, 2021

3rd time I'm doing this I shouldn't have to write an essay to give a 5 star report. Edson was awesome period!!!! And More

by REDMOUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

INFINITI of South Bay responded

Thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 28, 2021

Great customer service. Candice is my always to go service advisor very friendly. Got my car service fast.I was out in less than an hour. Overall, great experience with friendly staff. More

by Infiniti G37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Mar 01, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to share your feedback with us, Laura! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Joseph LaVoie, jlavoie@foxmotors.com

February 26, 2021

Everything went as promised and always checked with you for approval before doing any other work on your vehicle. Liked the electronic method to view and approve work on your vehicle. More

by E.CAN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Feb 26, 2021 -

INFINITI of South Bay responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 25, 2021

The Service Department staff is top notch. I have had Wilson and Ever as advisors. This past service, Ever arranged a courtesy loaner vehicle and my only suggestion is to specifically point out damage o More

by LAURA_RATCLIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Wilson Chihuahua
Feb 26, 2021 -

INFINITI of South Bay responded

Hi Laura, and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Wilson and Ever are great assets and we're thankful to have them on our team. We appreciate your business! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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