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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,544 Reviews

1,544 Reviews of INFINITI of South Bay - Service Center

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February 11, 2021

Outstanding Service from my rep Eduardo, always made sure my needs was met, was eager to answer my question, also kept me informed of my vehicle status. More

by williemcclendon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo
Feb 12, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review, Williem! I'm very happy to hear that Eduardo was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 08, 2021

They were well organized, helpful, and they gave an amazing customer service, I will recommend this place to others and will come back for service. More

by DIEGOMORENO107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Feb 09, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Diego! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 08, 2021

Love Wilson! Always professional and personable. He informs you of what is needed overall for my car. I would definitely recommend him to others as well. More

by ALISHA40FARMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Feb 10, 2021 -

INFINITI of South Bay responded

Alisha, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Wilson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 08, 2021

They check my car twice when it was overheat, but unfortunately didn’t repair it properly - it over heat again :-(. So, in this case, I didn’t recommend these guys to deal with More

by SADRIEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua
February 07, 2021

Customer Service Rep Everardo provides outstanding service. He is very knowledgeable and professional. I would highly recommend him to anyone!! Exceptional Service from Rep Everardo More

by CARLOSMORENO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Feb 09, 2021 -

INFINITI of South Bay responded

Carlos, thank you for the awesome feedback! You're right, Everardo is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 07, 2021

Wilson is one of the best. I absolutely recommend him. He definitely is prepared, professional, and just a really personable person. He definitely gets the job done, and it's done right! More

by JOHNATHANKAUFMANN9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Feb 09, 2021 -

INFINITI of South Bay responded

Hi Johnathan, and thanks for the great feedback! We're very happy that Wilson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 04, 2021

The staff at this dealership is very professional . The service is well above the rest . They genuinely go above and beyond to satisfy their customers More

by CABOWERS15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Feb 05, 2021 -

INFINITI of South Bay responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 04, 2021

Wilson is an amazing asset to your team. He is professional, knowledgeable and caring. He always take great care of me and that's why I always service my vehicle there. More

by MIA.MOHANDESI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Wilson Chihuahua
Feb 05, 2021 -

INFINITI of South Bay responded

Mia, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Wilson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

February 01, 2021

USB charger in front and back of car were not working . I informed the service service technician. He told me that if they fix the one in the front the one in the back will work , now I have to take tim More

by Lucygoosiedaycare@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2021

Infinity of Torrance Service Dept, service technicians are thorough, efficient and courteous(Wilson Chihuahua). Car is always in good hands. Would recommend the dealership to all my friends. More

by PITPIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Feb 02, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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