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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,518 Reviews

1,518 Reviews of INFINITI of South Bay - Service Center

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January 20, 2021

Didn’t have an appt and was still helped the same day. Everyone was courteous and the service was done in a timely manner. I was definitely satisfied with the service More

by JNEGRETE89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Carlos Robles INFINITI of South Bay Service Manager

January 20, 2021

Hello!I had a wonderful experience during my last Hello! I had a wonderful experience during my last service appointment. Employees were attentive, courteous and professional while operating in a CO More

by DEMEYABREWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 20, 2021

My service experience with Infiniti of South Bay was excellent. Great customer service and value. My service advisor, Candice Roxas was great to work with. Excellent experience. More

by BAUMGMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 21, 2021 -

INFINITI of South Bay responded

Thank you for this great review! We're happy to hear that Candice took care of you! They are a great asset and we appreciate all that they do. Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 19, 2021

Employees are very pleasant and polite. However, I was charged $500 for a new battery, which I think is way overpriced. The service was quick. I didn't have to wait very long. More

by JOANNA.BARNET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

INFINITI of South Bay responded

Joanna, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 18, 2021

Worst dealer ever went to see why my car was pulling to the right they said that it would be an alignment issue before doing the alignment I told him to double check my suspension and he said ok , so waite More

by CRISTOPHERB1986
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

INFINITI of South Bay responded

Christopher, We apologize that we were not able to fix your alignment issue. We both spent time trying to resolve this. And, we thought it most fair if we would reversed the charge and refund your money. If you would be interested in a new vehicle, you can trust that you can find the best selection and best prices with us. Thank you. Carlos Robles Service Manager INFINITI of South Bay

January 18, 2021

Experience not good. Asked me to come back when I arrived for appointment. Short staffed. Next visit, told me no courtesy car when there was. More

by Lucygoosiedaycare@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
January 17, 2021

Prompt, professional and explained service provided. Social distancing protocol was followed. Appreciated the car wash and they even put my license plate oer my request More

by JMERRITT_90731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 20, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Take care, Carlos Robles INFINITI of South Bay Service Manager

January 17, 2021

The service has always been excellent any problems or service hasAllway been good all are friendly and personable when I have aproblem I feel comfortable More

by JENKI1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Jan 20, 2021 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Carlos Robles INFINITI of South Bay Service Manager

January 15, 2021

This is the first time I've bought an infinite saw this dealership on line .I came by saw the truck I wanted spoke to the people there they where very helpful and professional I left that day happyand ve More

by CAROLCOLEMAN443
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Roshandel
Jan 19, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to share your feedback with us, Carol! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Kind regards, Haik Panosian INFINITI of South Bay Sales Manager

January 14, 2021

It’s a pleasure always coming to infinity. I purchased a car from Kiia but I love coming to infinity because the service is wonderful the technicians is always smiling and greeting you at the door. All the More

by MRSCADDELL1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Jan 15, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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