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INFINITI of South Bay - Service Center
Torrance, CA
1,544 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,544 Reviews of INFINITI of South Bay - Service Center
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January 18, 2021
Worst dealer ever went to see why my car was pulling to the right they said that it would be an alignment issue before doing the alignment I told him to double check my suspension and he said ok , so waite the right they said that it would be an alignment issue before doing the alignment I told him to double check my suspension and he said ok , so waited about 2 hours to get it done I left and once again it pulled . So I called back to tell them what was going on that basically that they didn’t fix my problem so he said to bring it back so I did once again I waited about 3 hour this time just to get the alignment done he asked if I hit a pothole that the alignment was off so they redid the alignment and once it pulled so I go back and talk to the manager the manager just gives me my money back and that’s it instead of looking deeper and finding the problem and fixing it.! WASTE OF TIME !!! More
by CRISTOPHERB1986
Verified Customer
January 18, 2021
Experience not good. Asked me to come back when I arrived for appointment. Short staffed. Next visit, told me no courtesy car when there was. arrived for appointment. Short staffed. Next visit, told me no courtesy car when there was. More
by Lucygoosiedaycare@yahoo.com
Employees Worked With
Other Employees :
Candice Roxas, Wilson Chihuahua
January 17, 2021
Prompt, professional and explained service provided. Social distancing protocol was followed. Appreciated the car wash and they even put my license plate oer my request Social distancing protocol was followed. Appreciated the car wash and they even put my license plate oer my request More
by JMERRITT_90731
Employees Worked With
Candice Roxas
January 17, 2021
The service has always been excellent any problems or service hasAllway been good all are friendly and personable when I have aproblem I feel comfortable service hasAllway been good all are friendly and personable when I have aproblem I feel comfortable More
by JENKI1
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
January 15, 2021
This is the first time I've bought an infinite saw this dealership on line .I came by saw the truck I wanted spoke to the people there they where very helpful and professional I left that day happyand ve dealership on line .I came by saw the truck I wanted spoke to the people there they where very helpful and professional I left that day happyand very satisfied with the way that I was treated and with my infinite truck . More
by CAROLCOLEMAN443
January 14, 2021
It’s a pleasure always coming to infinity. I purchased a car from Kiia but I love coming to infinity because the service is wonderful the technicians is always smiling and greeting you at the door. All the car from Kiia but I love coming to infinity because the service is wonderful the technicians is always smiling and greeting you at the door. All the employees there are very nice I have no problem with no one there. Keep up the good work infinity. More
by MRSCADDELL1965
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
January 14, 2021
Mr. Edson Trujillo of the Service team was polite, professional and seems to care about Infiniti but, unfortunately and at my expense, he has time management issues. He upsold me on the 30k mile servi professional and seems to care about Infiniti but, unfortunately and at my expense, he has time management issues. He upsold me on the 30k mile service when I'd an appointment for an oil change only. I would've given 5 stars but I'd to subtract 2 for the time mismanagement and pain induced from waiting over 4 hours. When he was upselling me I asked how long it would take as I'm disabled, use arm crutches and live in chronic pain. He quoted me, "2 to 2½ hrs". I informed him that if it was going to be more than 2½ hrs, I'd need a ride home (5 miles away) or a loaner. So, he was aware of the situation. He assured me it'd be 2½ hours at most. At the 2½ hour mark and each time after in which I inquired on the status, I was told "just a bit longer". My pain was worsening by the minute at this point. My vehicle was ready over 4 hours from when I signed the orders; he did apologize for the wait but it was too late. The damage was done. This all could've been avoided if he had simply been honest with the service time, listened to me and provided a ride home or a loaner. More
by KNZSPC
Employees Worked With
January 13, 2021
I really enjoyed my service advisor. A few days later someone called to see if I enjoyed the service. I let her know that my car was smoking from the rear exhaust. She said that she would have the servic someone called to see if I enjoyed the service. I let her know that my car was smoking from the rear exhaust. She said that she would have the service manager call me - he never did. This was my first visit to this particular service department and I was looking forward to doing business with you all. I do not understand why I never received a phone call from Carlos, the Service Manager. More
by DEEBOLES2
Employees Worked With
January 12, 2021
They have good customer service and very nice .second time I have came here an it went pretty good. The lady at the front really tries to help the best way she can time I have came here an it went pretty good. The lady at the front really tries to help the best way she can More
by FRESHKYD187
Employees Worked With
Candice Roxas
January 11, 2021
Oil change was fine. However I now have a dashboard warning for low air tire pressure. I checked tires but pressure seems good. Please contact me on reconcile warning for low air tire pressure. I checked tires but pressure seems good. Please contact me on reconcile More
by RICHLBROWN
Employees Worked With
Wilson Chihuahua
