INFINITI of South Bay - Service Center

My tires needed replacement and although I have coverage and have previously replaced these with my coverage free of charge (example: June 2020 service) the agent assisting me gave me excuse after excuse ab and have previously replaced these with my coverage free of charge (example: June 2020 service) the agent assisting me gave me excuse after excuse about why I would need to come out of pocket this time around. I reiterated that the price match for tires was advertised and showed him quotes online that would replace the tire for cheaper, to avoid the out of pocket expense and he dismissed every effort and billed me $114 or so to replace my tire even though I needed 3 of them replaced. I’m not sure why i experienced a different level of service and different outcome to my tire replacement issue when he clearly saw that in June I brought my car in and had a tire replaced with my warrantee and didn’t come out of pocket. It defeated the purpose of purchasing the tire coverage. I left very disappointed and although I had plans to do a lease again with Infiniti of Torrance next year when my lease is up, now I’m going considering alternative dealership and going back to BMW where I was a customer for 11 years and I never had an issue with service. Will not be recommending this dealership More

Everyone always helpful. Replaced my tire quickly even though I didn't have an appointment. Wilson provides great customer service. Enough seating in the showroom to social distance. Facility is clean. though I didn't have an appointment. Wilson provides great customer service. Enough seating in the showroom to social distance. Facility is clean. More

Courteous, thorough, detailed.,prompt service. Took about 2 hours. I knew they would be trying to see other services but at least zi got a good evaluation. 2 hours. I knew they would be trying to see other services but at least zi got a good evaluation. More

Some of the best service I’ve received from an Infiniti dealership. Wilson is amazing, and very thorough in his explanation of things. Definitely would recommend to anybody. dealership. Wilson is amazing, and very thorough in his explanation of things. Definitely would recommend to anybody. More

Great staff technicians to work with. Very knowledgeable, and make a conscious effort to keep the customers informed of the service and request for approval in advance for any changes in the service provided and make a conscious effort to keep the customers informed of the service and request for approval in advance for any changes in the service provided. More

Great customer service. Very prompt and professional. They were very helpful and called me when my vehicle was ready to be picked up from them. They were very helpful and called me when my vehicle was ready to be picked up from them. More

I saw that they treat customers very good while I was there. Gave us a piece of mind when we drove off. Very thorough with the work and quality was great. Very pleased with Edsons' customer service and p there. Gave us a piece of mind when we drove off. Very thorough with the work and quality was great. Very pleased with Edsons' customer service and professionalism and the team. More

Great customer service. Minimal waiting time with an appointment. Took care of what I needed done to my SUV and to top it off they washed my car. The best INFINITI Dealer in the South Bay. Thank you Can appointment. Took care of what I needed done to my SUV and to top it off they washed my car. The best INFINITI Dealer in the South Bay. Thank you Candice Roxas for the great Service. More

Had a issue with my Q50, and everything is fixed under warranty. Overall best service, especially service rep Candice was awesome to deal with and honest. warranty. Overall best service, especially service rep Candice was awesome to deal with and honest. More

Great customer service starting with Edson Trujillo. This guy is awesome. No matter how busy they are, we always accommodates you for any service you need. guy is awesome. No matter how busy they are, we always accommodates you for any service you need. More