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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,544 Reviews
Call Service Center (310) 341-4462

1,544 Reviews of INFINITI of South Bay - Service Center

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November 28, 2020

Great service dealership. Edson Trujillo was very helpful on explaining the service being done to my car. The loaner that was given to me was a very nice car More

by JUANCAMARILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2020 -

INFINITI of South Bay responded

Thanks for your outstanding review, Juan! I'm very happy to hear that Edson was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Carlos Robles INFINITI of South Bay Service Manager

November 26, 2020

They always make you feel special. The waiting area is perfect!! Service prices are reasonable. Even if they were to charge, (let’s say 20-30%) more than other mechanics, I would still take it there (ev More

by IMANDARAKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
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Nov 30, 2020 -

INFINITI of South Bay responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Excellent work - was happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy thank you More

by LOUBNAK7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Report | Print
Nov 25, 2020 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Had a great experience mainly due to the great service I always get from Candice! She’s efficient, professional and always responsive with great follow-up. More

by STEVE.ORZECK
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Nov 25, 2020 -

INFINITI of South Bay responded

Hi Steve, and thanks for the great feedback! We're very happy that Candince was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Edson is very friendly and was attentive to all of my concerns. His courtesy is greatly appreciated. Will return to service my vehicle because of him. More

by MERIDAREYESCASTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2020 -

INFINITI of South Bay responded

Hi, and thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

This is the closest infinity dealer to me they are always friendly and welcoming I’ll’m gladly for to service my car appreciate and trust staff More

by leatricecain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Russell Roshandel, Haik Panosian, Zach Maynard , Emad Hawatmeh
Report | Print
Nov 30, 2020 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 24, 2020

I took my car in for service. Everyone was very nice and although my car had an electrical problem and needed to stay at the shop longer. the service itself was great. More

by YAVARIANE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2020 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 24, 2020

Horrible, tried to charge me 4,000 for work that was previously completed. I don’t trust South Bay Infiniti, I will never use again More

by INGLEWOODIDOL
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Mechanic
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Dec 08, 2020 -

INFINITI of South Bay responded

We'd love to address this but we cannot confirm your identity. Please contact me at 310-325-5555 so that we can more clearly understand the issue. Thank you. Carlos Robles Service Manager INFINITI of South Bay

November 23, 2020

Awesome service. I would definitely come back. The Awesome service. I would definitely come back. The service provider allowed me to arrive early to service my car. My service was fast everyone was More

by RENIECE.SNEED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2020 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Carlos Robles INFINITI of South Bay Service Manager

November 22, 2020

Good place to go too! Nice & clean & professional... Service is timely & well done! My advisor(Candice) is very nice, informative & takes care of business... Very Happy with this dealership! More

by YMCADAD4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Nov 23, 2020 -

INFINITI of South Bay responded

Hi, and thanks for the great feedback! We're very happy that Candice was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Carlos Robles INFINITI of South Bay Service Manager

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