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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,509 Reviews

1,509 Reviews of INFINITI of South Bay - Service Center

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October 11, 2020

Good service program and very efficient. Always ready to help and service the needs of the customer. Lastly, good report that states what is needed in the car. More

by carlosaguilar0504
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Nov 02, 2020 -

INFINITI of South Bay responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Infiniti of South Bay, we value our customers and we look forward to seeing you on your next visit. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 09, 2020

Infiniti of South Bay service department has done an excellent job with my car. I have been going here for the last five years and haven’t been disappointed yet. More

by THEGREEDYONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Nov 02, 2020 -

INFINITI of South Bay responded

Thank you so much for the wonderful review of your experience at Infiniti of South Bay. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 08, 2020

Edison was knowledgeableand friendly. The service was Edison was knowledgeable and friendly. The service was done on time and was done right. Would used the service department again when needed. If I get More

by ANGIE90744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

INFINITI of South Bay responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Edison made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 08, 2020

I experienced a great service from Southbay Infiniti with candice and wilson the service writers 100 % fission and on time , they give me a free inspection and check all around the vehicle and informed me wi More

by RAYANKHAFAJIZAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Wilson Chihuahua
Nov 02, 2020 -

INFINITI of South Bay responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 08, 2020

Prices are over price. With all that’s going on you would think that price would be a little cheaper. Barley any discounts on service More

by LANETTEJOHNSON31@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candice Roxas
Oct 16, 2020 -

INFINITI of South Bay responded

Ms Johnson, Apologies that you were not aware of our special discounts and service offers. Please check our website at https://www.infinitiofsouthbay.com/service-specials/ where you can find service specials updated monthly. Our prices are very competitive when compared to other INFINITI dealerships. Please know that we offer factory certified and annually tested technicians to work on your vehicle. This means that our technicians have the ability to make repairs and address maintenance needs properly the first time, saving money in the long run. We hope that you might reconsider your review now that we have shared this information. Carlos Robles Service Manager

October 08, 2020

My recent car servicing was yet another positive and satisfactory experience at South Bay Infiniti. I take comfort knowing the service advisors and technicians are always going to take great care of me More

by RON98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chihuahua
Nov 02, 2020 -

INFINITI of South Bay responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 05, 2020

Phenomenal work as always! Everardo always makes sure to tell me what type of work is being done on my car, how much it will be, and when it will be done. He also updates me on the progress of my car as he More

by RSNACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 02, 2020 -

INFINITI of South Bay responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 04, 2020

Good service but slow. I love the fact that a multi Good service but slow. I love the fact that a multi point inspection is included in a regular service and that a full report is sent by text More

by MAYRAGPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Nov 02, 2020 -

INFINITI of South Bay responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 04, 2020

Excellent customer service. Attention to detail, and fast service. They offer drop off and pick up within 5miles. Work done in timely manner.Highly recommended!!! More

by KEN4LIFE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Wilson Chihuahua
Nov 02, 2020 -

INFINITI of South Bay responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 04, 2020

Always great service. Got in and out fast. Wilson always takes good care of me and my car! Have used the service department for years. More

by KRHOLTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Nov 02, 2020 -

INFINITI of South Bay responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Infiniti of South Bay, we value our customers and we look forward to seeing you on your next visit. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

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