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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,551 Reviews
Call Service Center (310) 341-4462

1,551 Reviews of INFINITI of South Bay - Service Center

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November 08, 2020

Had a issue with my Q50, and everything is fixed under warranty. Overall best service, especially service rep Candice was awesome to deal with and honest. More

by mipark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Nov 09, 2020 -

INFINITI of South Bay responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Regards, Carlos Robles Infiniti of South Bay Service Manager

November 08, 2020

Great customer service starting with Edson Trujillo. This guy is awesome. No matter how busy they are, we always accommodates you for any service you need. More

by AGBRAVO2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2020 -

INFINITI of South Bay responded

Thanks for your outstanding review! I'm very happy to hear that Edson was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Carlos Robles Infiniti of South Bay Service Manager

November 08, 2020

Very grateful that I was able to bring my suv in and get more then the service I needed to keep my suv running grate.😇 More

by TANYA Jones,Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
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Nov 09, 2020 -

INFINITI of South Bay responded

Tanya, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

November 05, 2020

This team was awesome. The best I have been to in this state. They were accommodating, fixed everything to standard the first time, and made me feel valued. I will be back, and I would even purchase fro More

by RD1096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Nov 06, 2020 -

INFINITI of South Bay responded

Hi RD1096, and thanks for the great feedback of the team here at INFINITI of South Bay! We're very happy that our staff was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 05, 2020

Fast, honest, efficient service. The frequent updates on the status of my vehicle are a bonus as well. Thank you for your kindness Candace Roxas! More

by MARKEISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Nov 06, 2020 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience at INFINITI of South Bay! Feedback from you is one way we know we are achieving our goals, especially when keeping your vehicle in tip-top shape. Let us know if we can assist you again, we'll be sure to let Candance know of your compliments! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 05, 2020

Any time my car needs something I bring it here. I make the drive from Alhambra to Torrance just for Candice and the team to work on my car. They’re friendly and trust worthy. More

by SHIRLENE.V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Nov 06, 2020 -

INFINITI of South Bay responded

Thank you for sharing your feedback with us here at INFINITI of South Bay! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Thank you for taking the drive to come visit the service team, including Candice. We'll be sure to share your compliments with them. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

November 03, 2020

Multi point inspection was not provided upon request. Not sure if inspection was doneLeft my phone number for Sevice rep. but no return call received. Work completed on time. Thank you. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ever Villalobos, Wilson Chihuahua
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Nov 04, 2020 -

INFINITI of South Bay responded

Mark, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

November 03, 2020

Very friendly service reps and prompt service. Satisfied overall with the experience. Been going for a while for service needs. The lounge area is clean and comfortable. More

by MCPARK61
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua
Report | Print
Nov 04, 2020 -

INFINITI of South Bay responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 02, 2020

Candice is the best at South Bay Infiniti in your service team I always go there because of her thank you very much the end. More

by HENRYESQUEDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
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Nov 03, 2020 -

INFINITI of South Bay responded

Henry, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Candice does for INFINITI of South Bay and our customers. Hope to see you again soon! Regards, Carlos Robles Infiniti of South Bay Service Manager

November 01, 2020

Staff is always professional. Always courteous . Staff is honest and upfront. Service is efficient and timely. Waiting room is modern, comfortable and clean. Good experience. More

by DEONJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
Report | Print
Nov 02, 2020 -

INFINITI of South Bay responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Take care, Carlos Robles Infiniti of South Bay Service Manager

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