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INFINITI of South Bay - Service Center
Torrance, CA
1,509 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,509 Reviews of INFINITI of South Bay - Service Center
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October 01, 2020
My car was scratched during service and I was lied to about it. Touch up paint was poorly applied. I was very Disappointed. I noticed it immediately and brought it to the Service Advisor's attention. about it. Touch up paint was poorly applied. I was very Disappointed. I noticed it immediately and brought it to the Service Advisor's attention. He attempted to convince me that my car had scratches upon entry to facility. The scuffs were covered with touch up paint that was poorly matched. I had to insist on speaking to Manager Carlos who originally attempted to convince me of same. He even said that the touch up paint didn't match. I told him that I don't own touch up paint and that the likely hood of someone randomly scratching my car and repairing with touchup paint was absurd. I then explained that the car is a lease so I am not anal about scratches that I expect Infinity to absorb, but that I abhor being lied to or having my intelligence insulted. Since I was told there are no cameras in the workshop we agreed that there was a possibility that my car was scratched and that the person who may have scratched it may not be forthcoming. He finally offered to use cover up paint to see if the scratches could be mitigated. And guess what????? IT WAS THE SAME WHITE OFF COLOR TOUCH UP PAINT that I was told would not have been used on my pearl colored vehicle. A Eureka moment that his facial expression couldn't hide. The scratches were made by one of your employees and he/she should have owned up to it, which I told Carlos. Luckily I have chosen not to post this same review to Yelp or Google Review. But, I was insulted by the implication that I would lie. And honestly, given the racial and political climate I didn't want to be dismissed as an 'angry Black woman' which is an additional burden for me. There is so much oppression, I have to chose my battles because the systemic attack in the integrity of the Black woman is exhausting enough. Please do better! More
by KDAVILLIER
Verified CustomerEmployees Worked With
Carlos
September 30, 2020
The dealership was very friendly.the person that helped me was very professional and knew exactly what I needed to be satisfied for my visit. me was very professional and knew exactly what I needed to be satisfied for my visit. More
by AjeeZeeFoShezee
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua, Russell Roshandel, Haik Panosian
September 30, 2020
the very best service department anywhere. No complaints ever.. And the car is great too. WIll hold on to this car forever and be back for service whenever required ever.. And the car is great too. WIll hold on to this car forever and be back for service whenever required More
by JJKEADY
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua
September 28, 2020
I should not have to write anything to submit the survey. And to have an 25 word minimum is absolutely reduculoude. Really stupid part of the survey. How’s that for meeting the word requirement!!! And to have an 25 word minimum is absolutely reduculoude. Really stupid part of the survey. How’s that for meeting the word requirement!!! More
by TFPMORE
Employees Worked With
September 27, 2020
The Service Department has always Ben excellent from when they were AutoNation and were located across Pacific Coast Highway on the north corner . As long as they keep the staff you have will have loyal cust they were AutoNation and were located across Pacific Coast Highway on the north corner . As long as they keep the staff you have will have loyal customers More
by George Kikunaga
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua
September 27, 2020
Wilson treats me like family. I trust him and his recommendations. His knowledge is exceptional. Torrance Infiniti is fantastic in care and service and I feel valued as a customer. The loaner cars ar recommendations. His knowledge is exceptional. Torrance Infiniti is fantastic in care and service and I feel valued as a customer. The loaner cars are very clean and my QX4 comes back clean. More
by CELIAMARGISON
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua
September 24, 2020
Candice always takes good care of me. If I need a loaner always has one for me. I strongly recommend Infinti of South Bay service for all your service needs. 👍👍 always has one for me. I strongly recommend Infinti of South Bay service for all your service needs. 👍👍 More
by MARIOGU99
Employees Worked With
Candice Roxas
September 24, 2020
Poor customer service didn’t give me the right information of my problem won’t recommend this place to nobodyVery rude I feel like they didn’t want to do the job for me information of my problem won’t recommend this place to nobodyVery rude I feel like they didn’t want to do the job for me More
by TEMESHIA.7
Employees Worked With
Candice Roxas
September 23, 2020
Fast and friendly service. Came in for a recall service and got a free complimentary car wash. No waiting at all! Employee was very friendly! and got a free complimentary car wash. No waiting at all! Employee was very friendly! More
by ADAIRMAGANA
Employees Worked With
Ever Villalobos
September 23, 2020
Very good customer service , friendly employees, and a short wait time for service. I would recommend this dealership for service for their Infiniti. They had a nice waiting area and good coffee as well. short wait time for service. I would recommend this dealership for service for their Infiniti. They had a nice waiting area and good coffee as well. More
by NICOLEHARRISON
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua
