INFINITI of Suitland

I was very satisfied with the customer service and service that I received on my vehicle. I will and would recommend the dealership for future services. service that I received on my vehicle. I will and would recommend the dealership for future services. More

Second service visit since my purchase As indicated in the first survey; I hope the service remains 5 stars. Please utilize these surveys to show recognition and applaud your staff! Thank As indicated in the first survey; I hope the service remains 5 stars. Please utilize these surveys to show recognition and applaud your staff! Thank you More

Dealership was very clean. My service advisor Mr. Sean Wood was very pleseant and professional explained everything about the service that was being conducted on my vehicle. Wood was very pleseant and professional explained everything about the service that was being conducted on my vehicle. More

I am very pleased with my last service and will definitely be going back in the future(but hopefully not in the near future...lol) definitely be going back in the future(but hopefully not in the near future...lol) More

Second QX60 Very professional, knowledgeable and welcoming staff. I was greeted with a smile, listen to and given a direct plan of action to solve my issue and pr Very professional, knowledgeable and welcoming staff. I was greeted with a smile, listen to and given a direct plan of action to solve my issue and provided with transportation to keep me moving while the issue was being worked out. More

I purchased a used car from this dealership on November 22nd 2019. January 16th they said I needed to replace the rotors and pads on the rear of the car. How did this car make it through inspection? Normal 22nd 2019. January 16th they said I needed to replace the rotors and pads on the rear of the car. How did this car make it through inspection? Normal wear and tear is what they said to me. I'm never going to purchase another vehicle from this dealership and I recommend nobody else does either! Very unprofessional More

Waste of time! I was in contact with the sales representative throughout the week. Contacted her on Saturday to make sure the car I was interested in was still avai I was in contact with the sales representative throughout the week. Contacted her on Saturday to make sure the car I was interested in was still available and that I could come look at it and take it for a test drive. She acknowledged it was still available. I told her I was about 2 hours away and what time I would arrive. I drove 2 hours to get there and upon arrival found out that not only was the cars check engine light on, but that the car was not even able to be test driven. The sales representative and the Manager could have cared less that I drove so far, wasted $50 in gas, only to find out the car was not even driveable. Disappointment was an understatement. I would never buy a car from this establishment! More

The general manager banned me over a true review. I’ve purchased and/or leased 13 INFINITIs from both their stores. He gets 5 thumbs down! The owners had the audacity to authorize his ban! My abode is 7 m purchased and/or leased 13 INFINITIs from both their stores. He gets 5 thumbs down! The owners had the audacity to authorize his ban! My abode is 7 minutes from the service department; however, I had to travel almost 35 minutes to hour away - contingent upon traffic- to get serviced at their Alexandria, Virginia to get serviced! This lease deal occurred in August 2016. I bought the first Q60 in the region. It was black, so I was given some incentives because I was apprehensive about leasing another black car. They promised to detail any time I wanted coupled with coming to pick up Jett for services etc. The young lady in finance didn’t off any of the packages ie wheel and tire because she had to go get crabs! Wow! Now, that was just ‘ghetto’! The salesman...I won’t disclose his infirmities! I had to get a new windshield coupled with having issues with my tires only after 3 months. I was offered a tire and wheel package after the tire debacle! The tire company was phenomenal! When I came in to see the GM, he was patronizing! Mr. Issa leaned back in his chair and told me, “if you can’t afford the tires, you should not have brought the car!” Sir, I am platinum level with INFINITI! I won’t write a dissertation. I gave them another chance and bought my Q60 Red Sport from the Alexandria Store...big mistake as well! That was last time personally patronizing them! I am still baffled as to how can you legally ban a customer who has bought 13 cars; who has not been belligerent; who had never had the authorities called; who has never been expletivic! I’ll stop here! More

Expectations exceeded In my last post here, I was not happy but once I sat down with Passport Infinity leadership, I was taken care of and to show just how classy they are, In my last post here, I was not happy but once I sat down with Passport Infinity leadership, I was taken care of and to show just how classy they are, Infinity found the issue and saw that I had mentioned it before and did not charge me a single penny to resolve the issue. I have had my vehicle back a few times since my initial review and everything is just lovely and I could not ask for better service. A great team of people who make you feel good about coming there and go out of their way to correct their mistakes. I salute all of you in service and thank you for taking such good care of my Infinity. Thank you all. More

Absokutely Awesome I see far too many negative reviews when a service provider or individual does not live up to Superman-like, Herculean type expectations. This is not I see far too many negative reviews when a service provider or individual does not live up to Superman-like, Herculean type expectations. This is not that review. Kevin Seivwright, Asst Mgr. is the "creme-de-la-creme". He met all of my vehicular needs and went the extra 10 miles for me and a number of other customers too who had similar needs. The issue.: My key sensor was not recognizing my car and it had a recall on it for the fuel line. The Solution: Kevin - Since the car was in the parking lot at my job, it had to be towed. Well, I still had the sensor on me and to tow the vehicle it had to be placed in neutral. Kevin had Fred (another absolutely amazing employee) take me to my job to give the sensor to the tow truck driver and brought me back to the dealership so I could acquire a "Loaner vehicle" (by the way, not every dealership does this). The entire process was expertly managed by Kevin and because of his leadership, attention to detail and listening skills. This unexpected aggravation turned into an award-winning performance. Thank you, Kevin, Thank you Passport Infiniti, you all are the best period!!! More