INFINITI of Tampa

Buyers Beware ! !! They are a group of inept liars and criminally negligent!! I bought a CPO QX60, paid for and insured it. But after almost 2 months now, I have !! They are a group of inept liars and criminally negligent!! I bought a CPO QX60, paid for and insured it. But after almost 2 months now, I have not received the vehicle as promised! They have ghosted me for over a month now. And, I complained to their headquarters in TN, and they even lied to them. They told the rep handling my claim that the issue was resolved. When the rep contacted me to verify this, I assured them that they had not gotten in contact with me for over a month Last time they spoke with me, they said that the Title and registration was taking time, but they had promised me that they would give me temporary plates while I wait for the registration and plates. Which is the customary and legal way to do it. AFTER ALL THE CAR IS PAID FOR !! No dealer takes 2 months or more (at this point it could be forever) to register a car, AND NO DEALER KEEPS THE VEHICLE HOSTAGE while they do this process. I am paying insurance and financial payments for a car that I am not using !! Watch out, buyers, I should have read the reviews (they are terrible) before buying a hamburger from them!!! DO NOT BUY FROM THEM !!! More

It felt like I was talking to an AI because I was being asked the same exact question in different ways when I couldn’t make it more clear what I was trying to do. When I sent them a quote of exactly what asked the same exact question in different ways when I couldn’t make it more clear what I was trying to do. When I sent them a quote of exactly what I was trying they still tried to lie and make a fool of me. Trying to convince me to downgrade my car and tack on fees. They don’t offer loyalty discounts or even try to help. I reached out a few months ago too and they gave these “discounts” but tacked a ton of fees on. It just seems like this little cat and mouse game is all they want to play. I even went in person to get my car serviced here and spent over $500 and I don’t even think they completed what I paid for because what was reported to carfax was a lot less than what I paid which I reached out to ask about it and they ignored me. Just run these good reviews are asked for More

I held and held and held writing this negative review assuming at some point they would handle. As of this post, nada! I bought a 2025 QX80 site unseen. They delivered this beautiful car to me, the tra assuming at some point they would handle. As of this post, nada! I bought a 2025 QX80 site unseen. They delivered this beautiful car to me, the transaction was smooth and easy, until... I didn't get my second key. "We will ship it to you tomorrow". I have called, emailed multiple times, "Oh the parts department is closed, we will send it tomorrow". I have literally had the car for a month. I paid for a brand new car, including the 2nd key. What frustrates me is why they would take such a great experience and turn it into such a negative one. No key, no email, no return phone call, now I am just mad! Send me my second key or the $750 to buy and program one. Seriously, how stupid to do this to a customer who was so happy with this transaction, until now. As they say, treat somebody right they will tell a friend or two. Treat them wrong, they will tell ten (or the world as the case may be). Everything is my opinion, but if customer service is important to you, maybe go elsewhere! More