INFINITI of Tampa

Excellent dealership, this is my 2nd Infiniti from them and 6th purchase from the "Courtesy" auto group. Always get the most aggressive deal. Would have been. Ice tomgrt some rubber mats I know they are op and 6th purchase from the "Courtesy" auto group. Always get the most aggressive deal. Would have been. Ice tomgrt some rubber mats I know they are optional and included with some vehicles would have been good to have been provided some for this vehicle. More

Understood and performed the service as requested. Adviser was courteous and explained the work that was done. I bought this car here and will be bringing back for service. Adviser was courteous and explained the work that was done. I bought this car here and will be bringing back for service. More

OWNER Steve Riley, is an excellent, professional adviser! He is professional, knowledgeable and honest. I hope he stays with Infinity of Tampa for ever! An Steve Riley, is an excellent, professional adviser! He is professional, knowledgeable and honest. I hope he stays with Infinity of Tampa for ever! Anna Cunnane More

Dealership is conveniently located with excellent service hours. The service work is done professionally and the service department crew are friendly and courteous. And the cafe shop is very courteous as wel hours. The service work is done professionally and the service department crew are friendly and courteous. And the cafe shop is very courteous as well. More

I drove (3) hours for the excellent, consistent service they provide! In my opinion their Mission Statement should read: We set the standard, then exceed it! Saluting my Service rep Matt Chin who’s conti they provide! In my opinion their Mission Statement should read: We set the standard, then exceed it! Saluting my Service rep Matt Chin who’s continuously exceeding the standard his company places on him! More

One of those rare gems in automobile service by the dealer. The environment is pleasant comfortable and inviting. Always very attentive and courteous, you actually feel they are genuinely interested i dealer. The environment is pleasant comfortable and inviting. Always very attentive and courteous, you actually feel they are genuinely interested in helping their customers. More

Excuses, excuses, excuses!!! I bought my secound Infinity back in 2018 at Infinity Tampa. After spending several hours walking around the dealership looking at there inventory, I I bought my secound Infinity back in 2018 at Infinity Tampa. After spending several hours walking around the dealership looking at there inventory, I keep going back to the same QX80 which had all the bells and whistles. This car had the tan leather interior I love also: 22inch wheels, entertainment package, crome everywhere; However, this was a 2016 with almost 30,000 miles and I was hesitant buying a used vehicle. The sales man assured me that there pre-owned/ pre-certified vehicles were not like buying some used vehicle at a used car lot. These cars go through an extensive bumper to bumper diagnostic check. Not to mention there was still two yrs left on the factory warranty. Feeling more confident, I went ahead with the purchase. I also purchased there extended warranty for an additional peace of mind. With that said the problems started within the first couple of months. To not bore anyone reading this i'll save you the list of problems the car has had. Now fast foward to this morning and once again I put my three yr old and five yr old in the vehicle and low and behold the car wont start. Now the car had been acting up for the past month having to start it two or three times before it would crank over (probably the alternator) but as a busy mom of four I needed to get through the holidays without having to drive to tampa and deal with the hole drop off and getting a loaner car (This would be the 4th time in less than two yrs!) So here is my issue not so much the problems with the car... it happens and its covered under warranty. It was when my husband dropped the car off to get fixed he had me (due to being the primary driver) speak to Misael Torres in the service department. Yes I was annoyed and I'm sure that was apparent through my tone hence the forth time we have had to drop the vehicle off for the same issues! Now instead of Mr. Torres allowing me to vent all the issues we've had with the vehicle and reasuring me that they would get to the bottom of it and again sorry for the inconvenience. No Mr. Torres decides to explain to me that "well you did buy a used vehicle" I couldnt believe my ears!!!!! Which is it Infinity of Tampa???? On one hand you have your sales man assuring you that your buying a quality pre-owned/ pre-certified vehicle and on the other hand you have your maintance department telling me... well you did purchase a used vehicle! Oh but it didn't stop there. As i explaineed that the batery had been replaced last December so I was confident that was not the issue he stated that a battery typically lasts two to four years so that very well could be the issue... really?? Then I tried explaining how the vehicle revs extremely high when first started and stays that way for an extensive period of time so much so that I have had neighbors coment on the fact. Mr Torres then assures me this is normal... really? Then please explain to me why they other infinities I have drivin have not sounded this way.... He then asks me which infinities.. were they QX80's (like Im making this up) YES they were the three Qx80 loaner vehicles you guys have had to loan me the three previous times my vehicle was in your shop!!!! Oh those were 2019 yours is a 16 big difference.... I couldnt get a word in edgewise without him making up some excuss for the cars problems... Between my first infinity and now this car which "I love" I have been driving infinities for 4 1/2 yrs, previously I had been loyal to BMW for over 15 yrs unfortunitly no comparison in customer service, More

Excellent, and Friendly This was my first purchase of a QX 50 and the experience could not have been better. Anton Boodan my sales rep was able to get me in the vehicle, I wa This was my first purchase of a QX 50 and the experience could not have been better. Anton Boodan my sales rep was able to get me in the vehicle, I was looking for it, he made the process so very easy and quick. He also explains to me detail per detail everything inside the car. I would recommend this company to anyone looking for a car. The salesman is the best. Thank you Anton… More

BOUGHT INFINITI AND ALL I HAVE HAD IS RECALLS YOU ALL SUCK I COULD NOT AFFORD THIS CAR BUT I BOUGHT IT ANYWAY AND ALL I HAVE HAD WAS RECALLS, FIRST RECALL THE DASH WAS BUBBLING UP ,SO THEY REPLACED IT AND TH I COULD NOT AFFORD THIS CAR BUT I BOUGHT IT ANYWAY AND ALL I HAVE HAD WAS RECALLS, FIRST RECALL THE DASH WAS BUBBLING UP ,SO THEY REPLACED IT AND THEN THE AIRBAG PASSENGER SIDE WAS RECALLED , SO I HAD TO GO BACK AGAIN , BUT THE PART WAS NOT AVAILABLE SO I HAD TO WAIT ALMOST A YEAR BUT THEY SAID I WAS SAFE THAT THEY FIXED THE PROBLEM BUT I STILL NEEDED A PART ,SO WHEN IT FINALLY CAME IN THEY ACCIDENTALLY DAMAGED THE DASH AND SLOWLY IT STARTED PEELING UP. BUT THEY WOULD NOT EXCEPT LIABILITY . WHAT ARE THE CHANCES THAT 2 DASHES PEELED UP. BUT THEY WOULD NOT REPLACE IT . THEY HAVE MADE AN ENEMY FOR LIFE, I LOVE MY INFINITI BUT DO NOT BUY A CAR AT INFINITI OF TAMPA .AFTER ALL THIS HAPPEN , I GOT ANOTHER RECALL, SOMETHING RELATED TO A LEAKING OF GAS ?????? IDK I WILL NEVER GO THERE AGAIN . JAMES STAWSKI IS THE RUDEST , ARROGENT SERVICE MANAGER EVER ALL I WANTED WAS MY DASH REPLACED SO I COULD DRIVE MY CAR TILL I DIE YOU PEOPLE SUCK THEY WILL LET YOU DOWN More

Salesman Review My wife and I would like to thank Kevin for a wonderful car buying experience his knowledge of the car as well as his salesmanship was second to none. My wife and I would like to thank Kevin for a wonderful car buying experience his knowledge of the car as well as his salesmanship was second to none. Never had a salesman so detailed before we would certainly buy our next Infiniti from Infiniti of Tampa. Customers for life. Thanks Kevin More