INFINITI of Tampa

Best leasing experience I ever had. First class service. The staff was very helpful and all paperwork and documents were prepared and executed flawlessly in a minimal amount of time. The staff was very helpful and all paperwork and documents were prepared and executed flawlessly in a minimal amount of time. More

Great vehicle and great experience. The QX60 is so much roomier than other similar luxury cars we looked and has all the features we wanted. Friendly knowledgeable staff- especially Michael. roomier than other similar luxury cars we looked and has all the features we wanted. Friendly knowledgeable staff- especially Michael. More

Horrible communication, lacked follow-up, lacked basic customer service skills, and the experience was overall extremely poor. I do not recommend this sales person or this dealership. customer service skills, and the experience was overall extremely poor. I do not recommend this sales person or this dealership. More

Zero stars for the dealership, service department, and Infiniti warranty service. I brought my 2017 QX60 into the service department to have the rims inspected for paint peeling on the spokes. The fir Infiniti warranty service. I brought my 2017 QX60 into the service department to have the rims inspected for paint peeling on the spokes. The first thing said to me was that the rims had been repainted. Which they have not been...its factory paint. I showed the service manager on all of their used QX60s with the same exact rims, that they all had the same issue. Then I showed him on the two QX60s they had that were brand new, that the issue was on the new vehicles rims as well (just not as bad). But clearly that the way Infiniti applied the two tone paint to these particular rims is an issue and clearly as all their used QX60s had paint peeling in the same exact location and including my rims peeling in the same exact way. After Infiniti warranty denied the claim as the service manager submitted the warranty claim with "rims have been repainted" even though they have not been and showed the issue existed on every new and used QX60s they had on their lot that had the 20"rims. They proceeded to lie to me by giving me Infiniti Consumer Affairs number to call and appeal the warranty denial. Spoke with Infiniti Consumer Affairs, who admitted there is no appeals process once warranty claims denies a claim. The consumer affairs agent said dealerships will tell costumers that they can appeal the warranty denial and to call Infiniti Consumer Affairs to just get them to leave the dealership. I have contacted the Better Business Bureau who have opened a case to mediate/arbitrate with Infiniti Warranty. Will never purchase another Infiniti again! Dealership, Service Department, and Warranty Service is the absolute worst. Also, STAY AWAY from these 20" rims they offer on the QX60...they way the paint is applied is defective and the paint will peel given a few years...I am not even out of the factory bumper to bumper warranty period and yet Infiniti denies there is an issue. More

Best new car sale ever!I was a longtime Lexus car owner. Best new car sale ever! I was a longtime Lexus car owner. I was pleasantly surprised and wowed by the Infiniti G50. I love my new car! Carlos Lima wa Best new car sale ever! I was a longtime Lexus car owner. I was pleasantly surprised and wowed by the Infiniti G50. I love my new car! Carlos Lima was a pleasure to do business with! More

Chris Landry is very knowledgeable and courteous. He knows how to properly tell what’s wrong with my car by me just describing the issue. He always makes sure that I am happy before I leave the dealer. knows how to properly tell what’s wrong with my car by me just describing the issue. He always makes sure that I am happy before I leave the dealer. More

My used car buying experience was bad. When I gave them a chance to fix the situation the service department made it worse. They didn't properly check the vehicle before delivery and then the service writer chance to fix the situation the service department made it worse. They didn't properly check the vehicle before delivery and then the service writer said it was my fault. That's how they treat customers. More

Great friendly staff. Service was quick and I left knowing my vehicle was done right. Will definitely be coming back for all future service needs. knowing my vehicle was done right. Will definitely be coming back for all future service needs. More

Great Customer service,! Jess is very helpful and informative. The lady at the coffee station is positive, helpful and goes above and beyond. It's a pleasure to go there! informative. The lady at the coffee station is positive, helpful and goes above and beyond. It's a pleasure to go there! More

My experience was great and service was excellent and very professional. Received 20% off all of the work which was very much appreciated and brought the bill down greatly very professional. Received 20% off all of the work which was very much appreciated and brought the bill down greatly More