INFINITI of Tampa

Superior Service I called ahead to check the wait to an oil change and was reassured my car wouldn't have a long wait. I arrived and the service agent who welcomed me I called ahead to check the wait to an oil change and was reassured my car wouldn't have a long wait. I arrived and the service agent who welcomed me had taken my call as well and called me by my name, this wasn't my first time at the dealership but the first of gotten this level of service, I should call ahead more often :) after handing over my keys I was asked to wait in the beautifully designed waiting area or ample spaced cafe with complimentary ice coffee with all the fixings, slushed, water and snacks. There's also free wifi and I saw a very professionals with their laptops seamlessly attending to their business needs while they waited. The baristas have always been super courteous and I really like appreciate that. Michael English is my assigned Service Agent and I've worked with him several times he went over a few concerns with repairs that were obviously in sight without a diagnostic being performed. I took his advice to have an upper radiator hose fixed and he quickly informed the maintenance team so I wouldn't wait long. Keep in mind for repairs in such they do provide free rentals but I didn't mind hanging around and doing homework while I waited. When checking out Michael asked how my family was and more specifically a sister I'd once brought in with me. His attention to detail and High level of customer service will have be coming back for years since I plan to stay in the Infiniti family. So thank you Infiniti of Tampa for always taking such good care of me! pS they also hand wash your car which is a nice free perk with a oil change which is also competively priced my full synthetic ran me $79 by mentioning the special listed online. More

Mike Barna - Outstanding Customer Service Hands Down! Go see service advisor MIKE BARNA. His customer service was exceptional. I've had my share of vehicles from Lexus, to BMW and the customer Hands Down! Go see service advisor MIKE BARNA. His customer service was exceptional. I've had my share of vehicles from Lexus, to BMW and the customer service that was delivered by Mike and Infiniti of Tampa was on point. I own a 2005 G35 and bought it from a local dealer, not knowing anything about what this car needed as to what it would cost to fix it and I'm a working student my budget is pretty tight. Nevertheless, i brought the car in and before i forget to mention i have an extended warranty (not naming them) but lets just say they nit-pick on what they want to cover. However, Mike was on top of his game to get certain items covered that this vehicle needed being that its 100k and i was on a budget. He went above and beyond with constant communication, providing me a rental while the adjuster came out and making sure the job was done right with the technicians. Overall, One of the best service advisers that I've dealt with so far. Go see him! You would not be disappointed. More

Service Usually great service from this dealer, Im very disappointed with the service I received this week and the rep was not very satisfying at all. I will Usually great service from this dealer, Im very disappointed with the service I received this week and the rep was not very satisfying at all. I will take my money and business elsewhere now. More

Outstanding service! I love the service and attention I receive from Paul Massidas and his staff!! They always make it easy for me to get in and out in a beat! Thanks guys I love the service and attention I receive from Paul Massidas and his staff!! They always make it easy for me to get in and out in a beat! Thanks guys for all you do! *for some reason it won't allow me to move forward without choosing a representative listed so I just choose one but Paul is who I work with and he is awesome!* More

Superior Service Department I have been an Infiniti owner for ten years now. I have chosen to have all my service performed exclusively at the Infiniti of Tampa Service Departme I have been an Infiniti owner for ten years now. I have chosen to have all my service performed exclusively at the Infiniti of Tampa Service Department. They have been professional and honest with me over the years. It's nice to be treated like more that just a number. More

Great Customer Services by Brian Ellis I will like to express my satisfaction when I took my car in for regular maintenance yesterday. I had the pleasure to work with Brian Ellis the servic I will like to express my satisfaction when I took my car in for regular maintenance yesterday. I had the pleasure to work with Brian Ellis the service advisor at Infiniti of Tampa. Brian was always cordial and willing to help me. Brian is an adept communicator and is one of the best advisors I have had the pleasure of working with. Brian understands how to listen to customers and extract those details which make a big difference. The overall atmosphere at the dealership was very professional, clean, very enthusiastic, energetic and displays positive behavior. I was extremely pleased with the overall service I received and I highly recommend Infiniti of Tampa to anyone looking for a pleasant experience when servicing your vehicle. Thanks, Jose T. More

FADI in the service departement is "The TRUTH" Most dealships have a disgusting reputation and the industry as a whole has a bad name. It is people like Fadi that can actually revive the industry a Most dealships have a disgusting reputation and the industry as a whole has a bad name. It is people like Fadi that can actually revive the industry and hopefully regain its level of respect that it deserves. I have never been dealt with the utmost sincerity and integrity that Fadi has offered me. He truly is one of a kind. Many dealerships could learn a thing or two from lower level management in order to increase revenue, sales, retention ratios etc.... by simply trying to understand what truly ticks customers and how to have them engaged fully. I thank Infiniti of Tampa for allowing me the experience of a lifetime of actually feeling appreciated as a customer and catered to. Whatever you guys have trained Fadi you have done a magnificent job and he has pleased me and many many others. Thank you Infiniti of Tampa. More