INFINITI of Tampa

Poor customer service experiences If were asked to provide an opinion of the level of service and professionalism provided to customers at your Infiniti dealership based on my personal If were asked to provide an opinion of the level of service and professionalism provided to customers at your Infiniti dealership based on my personal experiences with Mr. English, I would say your service deprtment has wanton disregard for its customers, their satisfaction, and most importantly their desire to continue to patronize your dealership.  For the sake of continuity, I have requested to work with said service representative, Mr. English, on multiple occasions. During the April 7th encounter I was told I would not receive the advertised, complementary car wash because I missed the cut off time for a car wash.  This was not the first time I was denied a car wash after service however the rationale offered was not the same. When I asked Mr. English to explain why the appointment time was available on the website and why would customers be allowed to schedule an appointment at that time if it limits service options he replied " I don't know". During this encounter Mr. English also questioned the validity of my electronic service coupon and insisted that I provide the "code" on the email. After producing the email Mr. English agreed to honor the discount, however, I did not see any code/codes listed.  Mr. English also provided a list of recommended services which included new tires. I informed Mr. English that I recently purchased tires from a Goodyear distributor and he recommended I schedule an alignment with the Infiniti after the tires have been mounted. Mr. English explained that most often non Infiniti service departments cannot correctly align Infiniti vehicles. Mr. English also informed me that my coupon included a discounted rate for an alignment that was valid through April 30, 2017. I agreed to return at a later time for an alignment. The following encounter on April 10 was absolutely the worst experience I have had with a dealership service department to date. I scheduled an appointment for tire mount, balance and alignment. I contacted the service department by telephone and was told the tire mounting and balance would cost $99.99 plus tax. When I met with Mr. English to review the scheduled services and cost he informed me there would be an extra $40.00 shop cost. I explained that I was not made aware of this additional expense and expressed my concern with not receiving accurate information. Initially Mr. English reiterated the purpose of the cost without addressing the concerns raised and ultimately Mr. English refused to engage in any further discussion. Being that Mr. English was unapologetic and unwilling to address my concerns, I requested my vehicle and left the dealership. I immediately attempted to contact the service manager, James Stawski and left a detailed message on his voicemail requesting a return call. Mr. Stawski has never returned my call. More

Excellent Service James Stawski is going to make a great general manager one day! My service advisor Mike English was fantastic! He had me in and out with no appointmen James Stawski is going to make a great general manager one day! My service advisor Mike English was fantastic! He had me in and out with no appointment on a Saturday! I can't wait to go back for my next service, everyone made me feel right at home! Not to mention the gentleman named Miguel Silva who detailed my QX80 so well I might eat off of it! Infiniti Of Tampa is the best! More

Excellent services I went to get a brake change for my carr. They did it on time, with the best quality of work and price. I am definitely very satisfied with the servic I went to get a brake change for my carr. They did it on time, with the best quality of work and price. I am definitely very satisfied with the service. Of course I would go back again. More

Oil change Great service on a timely matter. I will highly recommend this place. I have had my infinity for three years now and I just love everything about the Great service on a timely matter. I will highly recommend this place. I have had my infinity for three years now and I just love everything about the infinity, car, service, dealer and employees. Awesome service and won't change it for any other dealer. More

Service center Reliable honest service from Brandon Hartman answered questions, performed services needed, quickly and efficiently highly recommend him and Infiniti Reliable honest service from Brandon Hartman answered questions, performed services needed, quickly and efficiently highly recommend him and Infiniti as a whole has friendly employees - I'll come back again More

Excellent!!! Great customer service and they have great techs. Recommend this place 100 %. I love my FX 35 great car. Thank you Infiniti of Tampa for helping me fi Great customer service and they have great techs. Recommend this place 100 %. I love my FX 35 great car. Thank you Infiniti of Tampa for helping me find a great car. More

Fantastic !!! I got a car wash once by one of the guys named Yosvany Diaz , he did a pretty good job ,, left the car looking brand new I got a car wash once by one of the guys named Yosvany Diaz , he did a pretty good job ,, left the car looking brand new More

Fast service!! Fast service and excellent job. Excellent customer service. And I would recommend this to my friends and family. Keep up the good work and love that i Fast service and excellent job. Excellent customer service. And I would recommend this to my friends and family. Keep up the good work and love that is really clean. More

Very Disappointed I purchased my car a year ago and was offered an Interior/Exterior "warranty" from ECP by Ashley the Finance Manager. When I originally purchased my c I purchased my car a year ago and was offered an Interior/Exterior "warranty" from ECP by Ashley the Finance Manager. When I originally purchased my car I asked the salesperson I purchased from - Dave about the warranty and he let me know that if the damage they covered was unrepairable by them then they would replace it. After dealing with ECP for the past month that is absolutely NOT the case. I have cracks in my dash which they say they cover, yet the guy they hire to do the work said even if he fixed it he wasn't sure it would last so he didn't even do it. Why is repair an option if the person hired to do it won't do it? I believe Dave lied to me just so he could get a sale, pretty typical car salesman. ECP told me to talk directly to Infiniti about it after which no one helped me. I personally went there and spoke to John the pre-owned sales manager which seemed helpful at first saying that everyone he asked said that ECP should just replace the dash if they can't fix it and he even said he would try and talk to the people higher up at ECP to get answer and call me back. A week later, no call. I left a voicemail and called again today to leave a message with another sales person and still no call back. How completely unprofessional. The money they charge you for the ECP "warranty" is to buy the clear protective coat that is all, you are not purchasing an actual warranty so buyer beware. Also, the "exterior warranty" protects against tree sap supposedly yet, yet tree sap damaged my trunk hood and I took it to a body shop and they said it needs to be repainted because the protective coat obviously didn't do anything. Then ECP INC. let's me know that the exterior repair is limited to buffing, polishing and wet sanding. So if it can't be repaired by the way mentioned then you are screwed. Oh and the communication with ECP itself is atrocious. I have had to constantly call and email to get any response from the claims representative or anyone else for that matter. What a nightmare. I even contacted Infiniti USA corporate and that was another joke. The guy was incompetent as well as Korby the Regional Director for Florida. Their customer service is non existent. They offered no help or guidance whatsoever on this matter. This is my second Infiniti but after this absolutely frustrating ordeal my next car will be from a true quality luxury brand. I like my car I just wish they would have been more honest and clear up front because now I'm screwed out of thousands of dollars because I was misinformed. Stay away from this place! If you need service work on your Infiniti there is a Courtesy Nissan right down the road that has excellent service and better prices! Go see service advisors Kevin or David there, they used to be technicians and they are the nicest, most helpful guys there! More

Happy with our new Infiniti Q 50 Special thank you to Willy Lopez, the salesman person who help us in our purchase, gracias Willy Lopez por tu ayuda a la comunidad Hispana de la Bahia Special thank you to Willy Lopez, the salesman person who help us in our purchase, gracias Willy Lopez por tu ayuda a la comunidad Hispana de la Bahia. More