INFINITI of Van Nuys

Restored my faith in the Sales Process In 2014 under prior ownership, I had a bad experience with this dealership. Rizzo Kesodia asked me to give him a chance to prove I could have a transp In 2014 under prior ownership, I had a bad experience with this dealership. Rizzo Kesodia asked me to give him a chance to prove I could have a transparent, integrity based experience with him. He was positively right! My faith in this dealership & especially Rizzo's integrity/Customer Service is restored. Rizzo, made sure the process was hagle free, he met my pricing, he ensured the Finance office got me in/out within 20 min. He handled the detailing of my new Q50 and patiently walked through the features of my car even though it was close to closing time. Most importantly he remained accessible to me after hours for questions. I am not only happy with the entire experience beginning to end, I am impressed by Rizzo's advanced people skills and sales expertise. He clearly knows how to read his customers and uses his insight to sincerely exceed their expectations. Great Job Rizzo! More

Good service Steven was prompt and courteous, personalized my experience by using my name throughout the experience. The wait time expectation was set which was gr Steven was prompt and courteous, personalized my experience by using my name throughout the experience. The wait time expectation was set which was great since most service departments ask you to wait without an estimate nor checking in however Steven was great touching base throughout my wait time. More

This Service Department is Amazing!!!! We consistently have fantastic experiences with our he service department in this dealership- whether it be just an oil change or a bigger service. Ad We consistently have fantastic experiences with our he service department in this dealership- whether it be just an oil change or a bigger service. Adam (Service Dept) is the reason that we will definitely stick with Infiniti if and when we buy a new vehicle. I have had BMWs, Audis, VWs, Chevrolets and Fords and I have always dreaded dealing with their Service Departments and those other brands were ALWAYS unpleasant and difficult. Not Infiniti and certainly not this dealership- they are absolutely top notch. More

Great experience I came in on a Thursday for my breaks to be replaced and just get an overall look at my car, in less than 24 hours my car was ready and waved. The ser I came in on a Thursday for my breaks to be replaced and just get an overall look at my car, in less than 24 hours my car was ready and waved. The service is amazing and just overall on point. More

infiniti experience Andrii was terrific, good helpful person, a lot of acknowledge about his job and also knows about the automobile features, was and really nice experie Andrii was terrific, good helpful person, a lot of acknowledge about his job and also knows about the automobile features, was and really nice experience visiting the store very updated More

Outstanding service. Devin and service team at Infiniti of Van Nuys are amazing! I took my Q40 in for a tire pressure check and was treated exceptionally well. I was in a Devin and service team at Infiniti of Van Nuys are amazing! I took my Q40 in for a tire pressure check and was treated exceptionally well. I was in an out in no time and received a complimentary car wash! More

New Infiniti Purchase Recently leased my fourth infiniti and this experience was the best. Worked with Ara Kharazyan who was excellent. He was patient to the extreme. Answe Recently leased my fourth infiniti and this experience was the best. Worked with Ara Kharazyan who was excellent. He was patient to the extreme. Answered everyquestio we had and showed us exactly what we wanted to see. When were unsure and decided to wait another day to decide, Ara was more than kind and offered to answer any questions/concerns over the phone at any time. We returned the following day and Ara went through each vehicle type again. when we chose our model and color, there was not on the lot. Ara quickly found one and had it delivered to the Van Nuys dealership that same afternoon. We are very happy with our Q70L and with Ara's patience and concern over the time it took us to decide. Need help buying or leasing an infiniti, talk Ara. Enjoy the experience. More

Service My experience at Infiniti was great!!..I went without an appointment thinking they were going to help me,and right away as soon as I got there they to My experience at Infiniti was great!!..I went without an appointment thinking they were going to help me,and right away as soon as I got there they took care of me.I was satisfied with the overall service that I got.This is why I'm a loyal infinity customer.keep up the great job Infiniti!!. More

Steven Chen Highly recommend I love coming to the dealership and Steven does excellent job every time, he is very knowledgeable and recommend the right services. Highly recommend I love coming to the dealership and Steven does excellent job every time, he is very knowledgeable and recommend the right services. Got me parts installed in no time and ensured the follow up More

Service department I took my G 37 for a regular maintenance service. As usual, my experience with Infiniti of Van Nuys has been very pleasant and professional. Tha I took my G 37 for a regular maintenance service. As usual, my experience with Infiniti of Van Nuys has been very pleasant and professional. Thank you. Federico More