INFINITI of Van Nuys

Worst Service Ever! Macanic was extreamy DISHONEST. Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealersh Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealership of Firestone Complete Auto Care. Once in the Infiniti repair shop of Van Nuys , We were quoted things that mad no sense to the repair of the vehicle at hand. We believe them to be milking the client for a potential sale in the upward range of $4000. More

Rick Robinson I always get great service from Rick Robinson and the Infinity Team. I have been taking my 2008 FX 35 Infinity since I have owned it. With the prope I always get great service from Rick Robinson and the Infinity Team. I have been taking my 2008 FX 35 Infinity since I have owned it. With the proper maintenance and service my car is running as good as new. More

Make Infiniti of Van Nuys Your 1st Stop! This dealership was my first stop and it was the best decision I've made in a car purchase. First off, street parking was a mess and when I pulled int This dealership was my first stop and it was the best decision I've made in a car purchase. First off, street parking was a mess and when I pulled into the lot, Kevin jumped right in to help park my car. There started my positive experience. Kevin understood what I was looking for in my Q50 and showed me cars right away. He was patient while I test drove a couple of cars. He was friendly, professional, and very knowledgeable about the car's features. When I decided on 'my car', Kevin worked with Vick to help finalize my deal with a happy handshake. Vick was also personable and professional. We had good conversation, as he walked me through the finishing touches. Overall, I had a GREAT experience and of course I'll be back! I'll definitely recommend this dealership. Talk to Kevin, tell him Ronnie sent you!!! More

Excellent customer service Got our first Infiniti car last weekend .Vahe , our sales person,and Daniel , the finance manager, demonstrated excellent customer service . We reall Got our first Infiniti car last weekend .Vahe , our sales person,and Daniel , the finance manager, demonstrated excellent customer service . We really had a very good experience getting our new car from Infiniti Van Nuys . Highly recommended ! More

Great experience!!!!! Buying at Van Nuys Infiniti was a Great experience! Sean Safian, our sales associate, was amazing and helpful! Would definitely go back to this deal Buying at Van Nuys Infiniti was a Great experience! Sean Safian, our sales associate, was amazing and helpful! Would definitely go back to this dealership and refer others as well. Thanks for everything! More

No hassle experience Infiniti of Van Nuys did not disappointed me. I called the day of the sale to inquire availability. Came at noon. Discussed the numbers and signed the Infiniti of Van Nuys did not disappointed me. I called the day of the sale to inquire availability. Came at noon. Discussed the numbers and signed the papers. At 6PM car was ready to be picked up (the color combination was not available, hence the delay). Overall, I have had great experience, with one minor disappointment. Where is your coffee corner guys? You have had it before. To all the other reviewers complaining that they got ripped off I can add only one thing - the last financial crisis was partially because of ignorant customers not reading the fine print. Same applies to car dealerships - if you don't read the print - you might feel robbed. But, pay the due diligence and discuss all the aspects - and you won't have extra questions. More

Excellent experience! I have purchased a lot of cars however, my experience with Kenny Su was one of the best! He got us the best possible deal and even after our purchase, I have purchased a lot of cars however, my experience with Kenny Su was one of the best! He got us the best possible deal and even after our purchase, he followed up with us to ensure everything was going well. Vik in finance was also great too! He was very professional and easy to talk to. Through the whole transaction from start to finish, we had a great time working with them and left with with an awesome car. Thank you!! More

Fraud, False Advertising, Unfair Business Practices First, they blatantly send you an email steering you to this website "if you have a good review to leave them". And if you have a bad review, they gi First, they blatantly send you an email steering you to this website "if you have a good review to leave them". And if you have a bad review, they give you a different link! Truly incredibly scandalous, and that's just icing, not even the cake. They misrepresent CPO vehicles intentionally, even when brought to their attention, claiming they do the 150+ point inspection, however I have evidence they are falsifying those documents. This is called Fraud and False Advertising. They lie to get you in the door. Direct lies, with no shame on you arrive to discover you were lied to, then manipulated to work around it. They refused to be transparent during the transaction and used severe intimidation tactics including threatening behavior and curse words. This is intentional and negligent infliction of emotional distress. It's very real. More

Best Service Advice You will Find (Steven Chin) Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to his outstanding knowledge and suggestions. The work is always perfect. The work is always performed in a timely method. They are always honest about price, time and functional need. More

Pushy salesman Experience was horrible. The salesman didn't want to take my 2013 pilot as a trade in . I assigned a deal only to later get offered by another 125 le Experience was horrible. The salesman didn't want to take my 2013 pilot as a trade in . I assigned a deal only to later get offered by another 125 less the what Van Nuys gave me. Now I am stuck with 3 cars one of them being a total ripoff. The other dealership was so surprised how much more they charged me "why"? I wanted to leave but he continued to insist for me to take the car home. I regret to ever visited I literally feel awful about me signing. I have nightmares about it and can't sleep at night for the stress. More