INFINITI of Van Nuys

I felt very comfortable because Jose Bran is incredible. Because you have an excellent custumer service! Jose was GREAT. Quality of work. very patient. I think that all sellers should have the quality of pa Because you have an excellent custumer service! Jose was GREAT. Quality of work. very patient. I think that all sellers should have the quality of patience because buyers are complicated. More

VIP’d support Patty took care of every possible detail of my sedan recall/repair and new seat belt buckle + got me in a comparable loaner. Thank you Team Infiniti Patty took care of every possible detail of my sedan recall/repair and new seat belt buckle + got me in a comparable loaner. Thank you Team Infiniti for making this uncomfortable situation super simple. Great work! More

muy satisfecho con el servicio Like Always the guys from Infinty are ready to help went we need then thanks for the help, siempre es un placer ver como trabajan de bien Like Always the guys from Infinty are ready to help went we need then thanks for the help, siempre es un placer ver como trabajan de bien More

Excellent customer service Top notch customer service and experience. From the friendly and courteous staff to convenient and comfortable lounge. Expect to receive treatment tha Top notch customer service and experience. From the friendly and courteous staff to convenient and comfortable lounge. Expect to receive treatment that makes you feel you are appreciated as a customer and that your business is important to them, no matter how simple or complex the service might be. More

My first time experience The service on my Infiniti QX60 was conducted professionally and on time. The service guy was very cordial and walk me through all the details of the The service on my Infiniti QX60 was conducted professionally and on time. The service guy was very cordial and walk me through all the details of the needed service. I waited until at the reception facility enjoying freshly brewed coffee and resting in the comfortable chairs. The service was performed in the expected time frame. More

Rudy from service was the best! Highly recommend Infiniti service center! Rudy and other staff were so friendly and accommodating. Even washed our car! Our wait didn’t seem like wait Highly recommend Infiniti service center! Rudy and other staff were so friendly and accommodating. Even washed our car! Our wait didn’t seem like waiting at all and Rudy’ always checked up on us if we were ok! He’s the best! Thank you again Infiniti Service ! More

Bad service, bad customer service Put the car for recall service, per service person car would be ready in 4-5 hours, asked for loaner car and was refused, had my 5 and 6 years old kid Put the car for recall service, per service person car would be ready in 4-5 hours, asked for loaner car and was refused, had my 5 and 6 years old kids with me, so I asked for a curtesy ride 5 blocks away from the dealer and was refused saying they did not have car seats for the kids, had to walk in the warm weather for 20 minutes with small kids. Car dropped on 4/13/19 I didn’t hear from service until 4/24 that the cal is ready, More

I always leave 100% Satisfied I always keep going back to Infiniti of Sherman Oaks they are friendly and welcoming, they are attentive and urgent to get me in and out, I always lea I always keep going back to Infiniti of Sherman Oaks they are friendly and welcoming, they are attentive and urgent to get me in and out, I always leave satisfied and never do I hesitate in going back to them for repairs or maintenance on my car. More

Cara Alva was very helpfull and friendly, great job! It was a great experience, Cara Alva help me and she was very friendly and helpful. I'll keep taking my car for service here. Great job over all. It was a great experience, Cara Alva help me and she was very friendly and helpful. I'll keep taking my car for service here. Great job over all. More

Excellent customer service Great service overall but particularly happy with my Service Advisor, Luis Rodriguez! The waiting area was a comfortable and clean space with yummy pa Great service overall but particularly happy with my Service Advisor, Luis Rodriguez! The waiting area was a comfortable and clean space with yummy pastries and good coffe : ) More