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INFINITI of Van Nuys
Los Angeles, CA
915 Reviews
INFINITI OF VAN NUYS, one of four dealerships serving Los Angeles, Ventura and Orange Counties, of which Barry Wishengrad is one of the owners and the Managing Partner, along with his family. Known for excellent customer service and long-term relationships, INFINITI OF VAN NUYS is the number one choice in buying a new or pre-owned vehicle.
As a local business, INFINITI OF VAN NUYS is also recognized as a prominent supporter of community events, charitable organizations and public entities.
INFINITI OF VAN NUYS's mission is to create long-lasting relationships with our customers by offering a friendly, honest environment and outstanding customer experiences consistently.
For more information about INFINITI OF VAN NUYS, or for general inquiries, please call 888-524-5033. We thank you for choosing INFINITI OF VAN NUYS.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 10:00 PM
Tuesday 9:00 AM - 10:00 PM
Wednesday 9:00 AM - 10:00 PM
Thursday 9:00 AM - 10:00 PM
Friday 9:00 AM - 10:00 PM
Saturday 9:00 AM - 10:00 PM
Sunday 9:00 AM - 10:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 915 reviews
May 26, 2019
Pleasant experience The process was longer then expected.. I prefer dealing with the sales person and the sales person dealing with the manager when it comes to negotiati The process was longer then expected.. I prefer dealing with the sales person and the sales person dealing with the manager when it comes to negotiating the cost of the car. Dealing with the sales person, manager and finance person to make a deal was overwhelming. More
by JEURIAS
Verified CustomerEmployees Worked With
Tarik Abdelnaby, Jose Antonio Bran
May 25, 2019
xxxx the bed I went on Friday 17th of May to purchase my 2016 Q50. It took 2 1/2 hours to fill out all the paperwork. I thought it was all done. I get a call on S I went on Friday 17th of May to purchase my 2016 Q50. It took 2 1/2 hours to fill out all the paperwork. I thought it was all done. I get a call on Saturday the 18th that the paper work was wrong and I need to come back. It was the wrong make and model. I came back on Monday to sign the right paper. There was no compensation for waiting my TIME! More
by FITTOFILL88
Employees Worked With
Karim Amid
May 25, 2019
Everyone was exemplary. Great guys. Great deal. had a lot of fun and they got me out quickly. can't really ask for more. this is my new infiniti dealer. Great guys. Great deal. had a lot of fun and they got me out quickly. can't really ask for more. this is my new infiniti dealer. More
by EPSTEINSELLS
Employees Worked With
Misael Iniguez, Mo Attia, Tarik Abdelnaby, Karim Amid
May 21, 2019
Very Satisfied Anthony Salyer (Sales representative) was great to work with. We were able to negotiate a deal quickly, but the process after that (financing) took t Anthony Salyer (Sales representative) was great to work with. We were able to negotiate a deal quickly, but the process after that (financing) took too long. More
by cp123
Employees Worked With
Anthony Salyer
May 20, 2019
Service Luis was very supportive, professional and ethical! The overall time spent was reasonable. Happy with the service. In fact Infinity has customer tail Luis was very supportive, professional and ethical! The overall time spent was reasonable. Happy with the service. In fact Infinity has customer tailored approach. Thank you. More
by DAVTYANIV
Employees Worked With
Luis Rodrigez
May 17, 2019
Always more issues with my car when I leave There are Always more issues with my car when I leave and then they charge extra to check something that they did to create the issue. I think the ser There are Always more issues with my car when I leave and then they charge extra to check something that they did to create the issue. I think the service representatives and mechanic get commission for causing more issues with the car and the customer comes back to get it fixed. More
by MsABW
Employees Worked With
Rudy
May 16, 2019
Great Service!!! My experience with the Van Nuys location is always excellent! Great service from the moment I check in, until when I leave. The staff is very well t My experience with the Van Nuys location is always excellent! Great service from the moment I check in, until when I leave. The staff is very well trained, and always willing to help. The service rep Patti from Service Center was stellar, super responsive, personable, knowledgeable, and helpful. More
by WILLIAMCERQUEIRA
May 12, 2019
Patty was truly awesome. Great service advisor. On Time, Very professional. Great waiting area. vey clean, staff very helpful. Very punctual, Patty explained everything in detail, and I felt great On Time, Very professional. Great waiting area. vey clean, staff very helpful. Very punctual, Patty explained everything in detail, and I felt great getting my Infiniti serviced there. More
by JLOWE2818
Employees Worked With
patty, service advisor
May 11, 2019
Amazing Experience Amazing service very good and kind and helpful. I didn’t feel pressured into making any decisions overall informative and helpful. They greeted me and Amazing service very good and kind and helpful. I didn’t feel pressured into making any decisions overall informative and helpful. They greeted me and helped me right away. Together they helped to find what’s best for me. More
by Peter Nguyen
Employees Worked With
David , Mo Attia, Tarik Abdelnaby, Noman Azhar, Jose Antonio Bran
May 11, 2019
Not good at all Took my car in for maintenance, I got my car back and my garage clicker was missing and the gentleman told me they don’t touch personal belongings. Th Took my car in for maintenance, I got my car back and my garage clicker was missing and the gentleman told me they don’t touch personal belongings. This is ridiculous every visit over there is horrible not saying that everyone has bad customer service over there but the service department is just awful I hope this gets to someone to change things and help me get my clicker back. More
by DREW.RAM18
