INFINITI of Van Nuys

Excellent Service As Usual! I have been a customer of this dealership through the course of 4 leases. This latest service experience - with Rick Robinson - was as smooth and effi I have been a customer of this dealership through the course of 4 leases. This latest service experience - with Rick Robinson - was as smooth and efficient as I've come to expect. Rick was helpful and courteous, my loaner was available as promised, and the turnaround was quick. What more can you ask for? More

Great friendly service, they only want to help Service consultant did everything to make the experience go as quickly and smoothly as possible. He was very helpful in picking services that I neede Service consultant did everything to make the experience go as quickly and smoothly as possible. He was very helpful in picking services that I needed and explaining thoroughly each job and why they are necessary. More

Service Absolute best!!! Make sure you schedule with him. In and out really quick. Goes over and beyond. Will meet your needs and then some. No hassle! Absolute best!!! Make sure you schedule with him. In and out really quick. Goes over and beyond. Will meet your needs and then some. No hassle! More

See below Since I bought my first Infiniti at what was Miller Infiniti in 2012 I have used the service department almost eversince. I have always relied upon R Since I bought my first Infiniti at what was Miller Infiniti in 2012 I have used the service department almost eversince. I have always relied upon Rick Robinson as my service writer and sorely missed him when he took a hiatus from the dealership. So I was very pleased when I discovered him back at his job right after I bought my M 37. I have pretty much known all of the service writers who worked at the dealership over the years and I have found that except for one individual, all have been very attentive to my needs. Rick is my go to guy and he has never steered me wrong. More

Service Experience I am always pleased with the service I receive from the service consultants that I deal with , namely Rick Robinson, Resty Tiengo and David Gonzales. I am always pleased with the service I receive from the service consultants that I deal with , namely Rick Robinson, Resty Tiengo and David Gonzales. They explain everything and are very professional. If there is some concern they take care of it. Joan Dundas More

RUDE, UNPROFESSIONAL, FALSE ADVERTISING THE WORST PLACE TO SHOP FOR A CAR, RUDE, UNPROFESSIONAL, FALSE ADVERTISING, PHISHING THROUGH THE INTERNET SOURCES, BAD DEALS!!! Last year, in aroun THE WORST PLACE TO SHOP FOR A CAR, RUDE, UNPROFESSIONAL, FALSE ADVERTISING, PHISHING THROUGH THE INTERNET SOURCES, BAD DEALS!!! Last year, in around November, when new car models came out, we went to Van Nuys Infinity to check the models. We found a model that we wanted, and after getting the price estimate, we tried to bargain a bit to get it down couple grand. NOT A PENNY they would be willing to bargain at that time. Well, we had time and decided to wait a year. This year one of our cars died on us and we needed a car asap. I was shopping for 2015 Infiniti QX70 and got a quote through TRUECar from Valencia, Beverly Hills, and Van Nuys, CA Infiniti dealership with the price and model that satisfied me. I got the TrueCar GUARANTEED Savings Certificate that stated that Infiniti of Van Nuys will provide me the access to IN-STOCK new vehicle. Certificate number UN***E. When i called the Van Nuys dealer, they started playing with the price, putting me on hold, calling me back, i spent half a day trying to schedule an appointment to come and pickup the car ($51.000 + cnange value), not a cheap, at the end of all conversations, i got a reply that they DO NOT have the car in stock... Cristina Madlangbayan and sales manager of that day, clearly denied existence of the car in the dealership possession on 03/04/2015 and i had to start looking for it at other dealerships at the end of the day... Van Nuys dealership clearly phishing for customers on truecar website. What is the point of getting quote for a car that claimed to be in stock if it is not there, and dealer says that they will call when it is in their possession, it is just waste of time. Very unprofessiona handling of such business, when people plan to spend decent amount of money, they expect decent service and honest business. I do not recommend dealing with Van Nuys Infiniti dealership. More

worst dealership ever this dealership is absolutely terrible they suck you in by getting a good deal and they do not take care of you afterwards whatsoever. when I bought m this dealership is absolutely terrible they suck you in by getting a good deal and they do not take care of you afterwards whatsoever. when I bought my car I traded in my old car and they have not paid off my car in 2 months. my credit is being affected and they could care less they never get back to you. don't ever buy a car from there go to infinity of Thousand Oaks or anywhere else but there forget about the deal More

Would not honor the deal they gave me I struck a deal with this dealership. When, in good faith, i went back to them to make this deal happen they made all the excuses in the world why th I struck a deal with this dealership. When, in good faith, i went back to them to make this deal happen they made all the excuses in the world why this couldnt happen. It was outrageous. I was trying to give them my business and they failed in a miserable way. I wasted so many hours of my time here and its incredibly frustrating how this place operates. I will not recommend anyone to go here. I would have expected a better experience and them to have made this deal happen rather than trying to stick it to me. More

Review of the Parts Department I went to the Infiniti dealer looking for a pice on some parts for my FX. The parts specialist Melvin Zelaya was very helpful and honest about the bes I went to the Infiniti dealer looking for a pice on some parts for my FX. The parts specialist Melvin Zelaya was very helpful and honest about the best way to get parts and pricing. I would recommend this dealership for parts, I did not experience other areas of the dealership so I cannot rate them. More

Infiniti of Van Nuys: Robert Bettencourt (Service Advisor) I recently brought my 2012 G37 Journey Coupe in for two service appointments: one for regular scheduled maintenance, one for a relatively minor mechan I recently brought my 2012 G37 Journey Coupe in for two service appointments: one for regular scheduled maintenance, one for a relatively minor mechanical warrantee repair. The service, as always, was flawless. I highly recommend service advisor Robert Bettencourt. He's pleasant and professional and always follows through on any open issues or repair. Granted, this is the closest Infiniti dealership to my home, but I still wouldn't take my car anyplace else for service. More