INFINITI of Van Nuys

Great service I called to schedule an appointment on a Saturday morning and spoke with Wilson. He had an appointment for me that morning. When I arrived he answer I called to schedule an appointment on a Saturday morning and spoke with Wilson. He had an appointment for me that morning. When I arrived he answered all of my questions, and they started on my car right away. He was extremely nice and helpful, and went above and beyond replacing a missing screw on my license plate personally. I have always had a great experience at Van Nuys Infiniti. It's a very professional, well-run dealership. More

It is always a wonderful experience I like the facilities,coffee/snacks. The service is always done in a timely manner. I specifically would like to acknowledge Jonathan Ong and David Go I like the facilities,coffee/snacks. The service is always done in a timely manner. I specifically would like to acknowledge Jonathan Ong and David Gonzales. More

Excellent It is always so nice to come into the VanNuys dealer and be greated by my Rep: Rick. He is always so prompt, pleasent and gets me in and out of there. It is always so nice to come into the VanNuys dealer and be greated by my Rep: Rick. He is always so prompt, pleasent and gets me in and out of there. More

Van Nuys Infiniti! I traded in my G37 for the new Q50 and the experience was seamless! Not only were Danny and Vic courteous, but they took me through the process step b I traded in my G37 for the new Q50 and the experience was seamless! Not only were Danny and Vic courteous, but they took me through the process step by step. I work for TrueCar and I would recommend this dealership to anyone. More

Four Infiniti Cars Have always been treated fairly and professionally at this Infiniti dealership. Great service department. The cars are exceptional. I highly recommend Have always been treated fairly and professionally at this Infiniti dealership. Great service department. The cars are exceptional. I highly recommend both the dealership and the car for both sales and service providers. More

Best of the best! Infiniti of Van Nuys has the best service department! Steven Chen is the most professional, courteous and accommodating representative I've dealt with Infiniti of Van Nuys has the best service department! Steven Chen is the most professional, courteous and accommodating representative I've dealt with at any dealership. He is knowledgeable and easy to deal with... ask for him! More

The round around after the sale After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in the " service department". New cars dealers don't make a ton of money on new retail car purchases, it's the parts and service department that is the blood of the organization. This place needs to be taken off life support. I'd take my new car to Pep Boys for service at least I would get some respect, there. More

Spot purchases I bought my car from the infinity Van Nuys .a spot purchase 30 days later they told me to come back in and redo my contract 30 days after that they to I bought my car from the infinity Van Nuys .a spot purchase 30 days later they told me to come back in and redo my contract 30 days after that they told me to come in and return the car. a spot purchase is when you assume the person has good credit and you let them drive off the lot so when the finance company opens the next day is when rhey do the finance . I used my trade in now I have no car I was also threatened if I don't return the car they would report the car stolen.be careful More

Excellent customer service Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the de Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the dealership thriving to path of excellent customer service. Thank you Stive for amazing customer service. This dealership will be always #1 choise for us now and in future. More

Excellent service They performed a thorough inspection of my vehicle and found items I wasn't aware of that were fixed under warranty. Customer service and satisfact They performed a thorough inspection of my vehicle and found items I wasn't aware of that were fixed under warranty. Customer service and satisfaction were at the top of the list. Rick Robinson our senior service professional was exceptional. He continually kept us apprised of the current status of our vehicle and made sure all our needs were met including giving me a sporty coupe to drive as a loaner. Rick is a valuable asset to the organization not only in customer service but his knowledge of the vehicles through his prior work as a master mechanic. Everyone at Infiniti was thorough in their work and showed what customer service is all about. Thank you Van Nuys Infiniti! More