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INFINITI of Van Nuys - Service Center

Sherman Oaks, CA

4.8
682 Reviews

682 Reviews of INFINITI of Van Nuys - Service Center

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June 24, 2025

Luis provided excellent customer service. I was very happy with how he handled my repair More

by JOSEPHFLOM
Recommend Dealer
Yes
Employees Worked With
Luis
June 23, 2025

Very expedite service and friendly customer service whit profesional comprehensive explanation of the car condition !! Thanks More

by PATCOTRANSPORT1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
June 23, 2025

Service quick and the advisor Luis is great. The location is very clean and close by. More

by VNAZIRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
June 21, 2025

The personal is nice, service is kind of $$$$ that I can't afford at this time. More

by DANALOVERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2025

Great service and Luis was very friendly and helpful with all of my needs. Service was faster than expected. Clean place and friendly staff. Coffee is great too. Thank You! More

by Arcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
June 21, 2025

Can't say enough about them. Was called by service tech to let me know thatvour warranty was getting ready to expire. They did a full range inspection and fixed what was covered. More

by moxleydj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Luis understood the issue and worked quickly to determine a fix. Now my car is driving perfectly. More

by JUDY1107
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
June 19, 2025

Not sure why Nissan decided to provide transportation to/ from dealership only one way. It gives very negative impression about Nissan/ Infiniti dealership. Infiniti is a luxury brand and should provide luxu More

by OLERNER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
June 19, 2025

Everything went smoothly by the time I checked in and out. It would nice to offer free car wash for any service like other dealerships do.. More

by RMACLANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago Baez. 5 stars
June 19, 2025

very quick and easy to work with Santiago. Very clean and quiet areas. Very good coffee. More

by DEBOARDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
santiago
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