INFINITI of Van Nuys - Service Center

Service with a smile After discovering that my CD changer stopped working, I called my service advisor, David Gonzales. We made an appointment, and David announced that After discovering that my CD changer stopped working, I called my service advisor, David Gonzales. We made an appointment, and David announced that my service warranty for my 2007 G35 was still in force, and was due to expire this July'17. Always looking out for his customers, I was advised to leave my car there, at the dealership, for a thorough inspection. After having the thorough inspection, I was advised that there were other problems that needed to be repaired, that I was unaware of. I was given a loaner, while my car was being inspected, and ultimately repaired. David went well beyond his normal responsibilities, and repaired everything, using the extended warranty. My car is now in perfect condition. This is not only a story about the efficiency of the car dealership, but about a service advisor (David Gonzales) who went the extra mile to satisfy one of his customers. More

Service Visit Ronald Lazo is an excellent service manager. He took great care of me, took his time to explain everything, even though it was a very busy day. I init Ronald Lazo is an excellent service manager. He took great care of me, took his time to explain everything, even though it was a very busy day. I initially brought my car in for an oil change, but they did a comprehensive inspection and found that my break pads needed to be replaced. Ronald called me and gave me several options and when I decided to do the breaks on the same day, he gave me a good discount. He called me again when the car was ready, which was 20 minutes earlier than the time he promised. I enjoy bringing my car for service to the Infiniti of Van Nuys, as I always have great experience there. Everyone is friendly and knowledgeable and the waiting room is very comfortable with free coffee and freshly baked cookies. More

Oil change Great service and friendly representatives, i did not have an appointment and was in and out in less than an hour for an oil change Great service and friendly representatives, i did not have an appointment and was in and out in less than an hour for an oil change More

Excellent service At the last minute, I took my car in for a 45k service. They took my car in right away and dropped me off at my near-by office. When the service was At the last minute, I took my car in for a 45k service. They took my car in right away and dropped me off at my near-by office. When the service was done a few hours later, the porter picked me up and I was off and away. My service writer, Resty, was very informative and eager to help! I'll be back for sure. More

Friendly and quick Everyone was extremely friendly, helpful, informative and got me in the same day. Will be having all my services done at this dealership. Thank Yo Everyone was extremely friendly, helpful, informative and got me in the same day. Will be having all my services done at this dealership. Thank You! More

great service I had never been to this dealership before and I had no idea who to talk to but Andrew in service instantly greeted me and got everything I needed don I had never been to this dealership before and I had no idea who to talk to but Andrew in service instantly greeted me and got everything I needed done for me quick and easy :) More

Great experience! Great people here they take care of you and make sure your car is always running great. Andrew also helped get some documents I needed to provide to m Great people here they take care of you and make sure your car is always running great. Andrew also helped get some documents I needed to provide to my insurance no hassles. So far so Good! More

Great customer service I took my car for an oil change, Ronald was very easy going and provided outstanding customer service. Will defiantly come back to him and will recomm I took my car for an oil change, Ronald was very easy going and provided outstanding customer service. Will defiantly come back to him and will recommend to family and friends! More

I got good service. Although it took a few days, I had a lo I got good service. Although the work took a few days, the advisor kept me apprised of the status and I had a loaner car in the meantime. The adviso I got good service. Although the work took a few days, the advisor kept me apprised of the status and I had a loaner car in the meantime. The advisor explained the various repairs to be done and various recommendations made. More

Highly recommend! Had a great experience. Andrew was on top of his game. He instructed me on what to do, and updated me while my car was being fixed Had a great experience. Andrew was on top of his game. He instructed me on what to do, and updated me while my car was being fixed More