INFINITI of Van Nuys - Service Center

Best Service Advice You will Find (Steven Chin) Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to his outstanding knowledge and suggestions. The work is always perfect. The work is always performed in a timely method. They are always honest about price, time and functional need. More

Infinity Van Nuys Service Rocks Fast friendly informative & straightforward service advisors. Easy to get car in and out. Excellent customer service across the board. Appreciate t Fast friendly informative & straightforward service advisors. Easy to get car in and out. Excellent customer service across the board. Appreciate their special discounted service offers that they run from time to time. . More

Excellent Service Everybody was great from the service guys and the mechanics. No upsell. I can't can't enough good things about them. I'll be back Everybody was great from the service guys and the mechanics. No upsell. I can't can't enough good things about them. I'll be back More

Steven Chen was excellent I have a Nissan vehicle, and Nissan is right next door, but the dealership is crooked and isn't customer service oriented. This is why I go to Infinit I have a Nissan vehicle, and Nissan is right next door, but the dealership is crooked and isn't customer service oriented. This is why I go to Infinity. The customer service is excellent, they give me honest opinions on my car and they treat me correctly. I don't mind paying a little extra for an oil service, when I know its done correctly and I'm treated well. I consider the Nissan Service department next to them worse than Pepboys. More

Car Service David was very nice said car would be completed in am hour or so even though under construction still had place to sit down was offered nice infiniti David was very nice said car would be completed in am hour or so even though under construction still had place to sit down was offered nice infiniti bottle water thank you More

Excellent, excellent service Like others, I followed Steven Chen from Glendale Infiniti (where I bought my car) to Van Nuys. It's worth the extra drive to work with someone I trus Like others, I followed Steven Chen from Glendale Infiniti (where I bought my car) to Van Nuys. It's worth the extra drive to work with someone I trust completely. Steven is the most trustworthy and reliable person I've ever dealt with for car service (maybe for anything!), and he always goes the extra mile. More

Happy Client I've been coming to this dealership for three years now and I finally found somebody that I can connect with. Adam Tran, is knowledgeable honest and I've been coming to this dealership for three years now and I finally found somebody that I can connect with. Adam Tran, is knowledgeable honest and attentive with me. He simply states the facts, gives me the information that I need and allows me to make a decision on my own without forcing services and I appreciate that. I've been very pleased with his service since the day we met and I will continue to be going to this dealership because of him. Even under construction, the team still manages to provide all around positive character and continues to deliver great service outcome. Thank you!! More

Good service My service person always takes really good care of me. He goes the Extra mile to make sure my car is running in top shape. I would not go to another d My service person always takes really good care of me. He goes the Extra mile to make sure my car is running in top shape. I would not go to another dealership. I live all the way in Simi and still go to van Nuys where I got the car. It's my third car from the dealership. They have always treated me really well. More

Service Rep Amazing, not so much the dealership Steven Chen is the ONLY reason I would put up with the inconvenience to the customer during the remodel. After remodeling, prices go up to pay for it Steven Chen is the ONLY reason I would put up with the inconvenience to the customer during the remodel. After remodeling, prices go up to pay for it. Why? There was nothing wrong with it the way it was. Steven, and the work of the mechanics is great! I followed them out to Van Nuys from Glendale. That is how great they are!!!!! More

It's as good as the guy you get ...a truism for any service business. In general, this dealer's staff are all competent and reliable, but I've been very impressed with Stephen Chen, ...a truism for any service business. In general, this dealer's staff are all competent and reliable, but I've been very impressed with Stephen Chen, the Service Consultant assigned to my cars. He's knowledgeable, efficient, courteous, flexible in terms of serving my calendar needs, and has never made a promise he's failed to keep. Add to that the Dealership's general commitment to service and what you get is truly reliable, economic (and it is that -- I've price-shopped from Santa Monica to Glendale) and prompt service. But again, it helps when you feel your consultant (or whatever noun is currently is in use) has familiarized himself with your needs and goes out of his way to make things work for you; Stephen Chen does that. Nowadays it can be a truly pleasant surprise to be treated like a customer rather than an annoying interruption of the dealer's day... More