INFINITI of Van Nuys - Service Center

Service for my JX35 My car needed some service work and it was taken care of by David Gonzales in the service department. He was very attentive and took care of the neces My car needed some service work and it was taken care of by David Gonzales in the service department. He was very attentive and took care of the necessary. Go see David for any service needs!!! 👍🏼 More

Great Service! I brought my QX50 to Infiniti Van Nuys for its first time service and I couldn't have been more satisfied. David Gonzales, Linda Nelson and the entire I brought my QX50 to Infiniti Van Nuys for its first time service and I couldn't have been more satisfied. David Gonzales, Linda Nelson and the entire team provided courteous, quick, and efficient service. I love my luxury car and the luxury service that comes with it! Thank you! More

Service to my 2009 G37 Just want to say David Gonzales in the Service Department was awesome. He assisted me greatly with my extended warranty concerns and I highly recomme Just want to say David Gonzales in the Service Department was awesome. He assisted me greatly with my extended warranty concerns and I highly recommend his professionalism. More

Above and beyond 2008 M in for a recall. Recently my sunroof sunshade got bumped by my Pyrenees, getting knocked out of the sliding track, jamming the sunroof. Bringin 2008 M in for a recall. Recently my sunroof sunshade got bumped by my Pyrenees, getting knocked out of the sliding track, jamming the sunroof. Bringing the car in anyway, so let's get it fixed. As Resty writes the order, I figure, this is gonna be a couple of hundred bucks. I fill out the paper and wala, no charge. How awesome , I ask about the sunroof problem and the why cost - "customer service"! Great service, great care, great dealer. I LOVE MY INFINITI. More

Totally dissatisfied. I was totally dissatisfied with my last few visits here at Infiniti of Van Nuys. They seem to be rushed for time and didn't have time to fully address I was totally dissatisfied with my last few visits here at Infiniti of Van Nuys. They seem to be rushed for time and didn't have time to fully address my concerns. Then when I returned I got the same results. Although I purchased my last 2 vehicles there. I'm close to 2 other Infiniti dealers, yet I chose Infiniti of Van Nuys. And I don't think I'll return at this point. More

Oil change Rick Robinson takes excellent care of me. He is always considerate and answers any questions I might have. Keep him Your facility is neat and clean Rick Robinson takes excellent care of me. He is always considerate and answers any questions I might have. Keep him Your facility is neat and clean refreshments are great More

Loyal customer I have been going to this dealer for their service for the past 2 years, I have been helped by Rick Robinson he really is the best. He gives you the c I have been going to this dealer for their service for the past 2 years, I have been helped by Rick Robinson he really is the best. He gives you the confidence to leave your car. He calls you to let you know how your car is coming along. More

Miss Devin and Steven Wow, so disappointed that Devin and Steven are no longer at the service center. They had a finesse that definitely want matched. I'm not saying I wasn Wow, so disappointed that Devin and Steven are no longer at the service center. They had a finesse that definitely want matched. I'm not saying I wasn't treated fairly upon pick up of my vehicle, but it wasn't the same. I also miss Vic in sales and am wondering what's going on at the dealership at this time. In any event, service personnel were nice enough. More

Can't get a call back I've been trying for over 3 weeks to get a service appt. for a previously repaired issue. After multiple calls & texts I cannot get an appointment. Af I've been trying for over 3 weeks to get a service appt. for a previously repaired issue. After multiple calls & texts I cannot get an appointment. After 3 days of leaving messages for the Service manager, with no response back, I have left word with the General Manager. Hope someone can help, but it seems as though they don't want my business. More

Fantaatic service In my first service experience at Infiniti, I could not have been more pleased. Steven Chen was incredibly attentive, prompt and helpful in assisting In my first service experience at Infiniti, I could not have been more pleased. Steven Chen was incredibly attentive, prompt and helpful in assisting me. The service on the vehicle was completed much earlier than expected, which was a pleasant surprise. Steven even checked in with me during the day to apprise me of the status and arranged a ride home for me with no wait time. Bravo !! More