INFINITI of Van Nuys - Service Center

Fast service and professional. Night and day with the dealership under new ownership since I purchased my QX60. It was easy to book a service time and I was in and out of the deale Night and day with the dealership under new ownership since I purchased my QX60. It was easy to book a service time and I was in and out of the dealership for my oil and filter change and checkup within 1hr and 20mins. Jerry was supper professional and I would recommend him and the dealership for service. More

Quick, Professional Service I came in for an oil/filter change, and got in and out in less than an hour. Jerry made sure everything went smoothly. That's the way all services s I came in for an oil/filter change, and got in and out in less than an hour. Jerry made sure everything went smoothly. That's the way all services should be. More

GREAT JOB GUYS JUST PURCHASED A NEW TO ME INFINITY 2012 QX56 WAS HAVING WARNING LIGHTS FROM WHEEL SENSOR REAR I BROUGHT IT IN THEY FOUND PROBLEM AND FIXED FOR ME AT JUST PURCHASED A NEW TO ME INFINITY 2012 QX56 WAS HAVING WARNING LIGHTS FROM WHEEL SENSOR REAR I BROUGHT IT IN THEY FOUND PROBLEM AND FIXED FOR ME AT NO CHARGE EVERY ONE VERY HELPFUL AND FRIENDLY. THANKS GUYS, L.HANES More

Wilson was an excellent employee. Wilson was very helpful to me in dealing with a broken side mirror. I had no problem getting a fair price and felt very comfortable with the entire t Wilson was very helpful to me in dealing with a broken side mirror. I had no problem getting a fair price and felt very comfortable with the entire transaction. More

New to area; great experience We recently moved to the area and Infiniti of Van Nuys was the closest dealer. I scheduled an online appointment for my 2013 M37. I was greeted pr We recently moved to the area and Infiniti of Van Nuys was the closest dealer. I scheduled an online appointment for my 2013 M37. I was greeted promptly after pulling into the service drive. My order was written up, and I had a pleasant wait in the customer lounge. My service advisor was Rick Robinson, and he was great throughout the entire experience. Will definitely be returning to Infiniti of Van Nuys for future service needs. More

It is always a wonderful experience I like the facilities,coffee/snacks. The service is always done in a timely manner. I specifically would like to acknowledge Jonathan Ong and David Go I like the facilities,coffee/snacks. The service is always done in a timely manner. I specifically would like to acknowledge Jonathan Ong and David Gonzales. More

Excellent It is always so nice to come into the VanNuys dealer and be greated by my Rep: Rick. He is always so prompt, pleasent and gets me in and out of there. It is always so nice to come into the VanNuys dealer and be greated by my Rep: Rick. He is always so prompt, pleasent and gets me in and out of there. More

Four Infiniti Cars Have always been treated fairly and professionally at this Infiniti dealership. Great service department. The cars are exceptional. I highly recommend Have always been treated fairly and professionally at this Infiniti dealership. Great service department. The cars are exceptional. I highly recommend both the dealership and the car for both sales and service providers. More

Best of the best! Infiniti of Van Nuys has the best service department! Steven Chen is the most professional, courteous and accommodating representative I've dealt with Infiniti of Van Nuys has the best service department! Steven Chen is the most professional, courteous and accommodating representative I've dealt with at any dealership. He is knowledgeable and easy to deal with... ask for him! More

The round around after the sale After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in the " service department". New cars dealers don't make a ton of money on new retail car purchases, it's the parts and service department that is the blood of the organization. This place needs to be taken off life support. I'd take my new car to Pep Boys for service at least I would get some respect, there. More