INFINITI of Warwick

Excellent experience all around from Chris the service manager and his team! My vehicle was completed on time and Paul was very professional. manager and his team! My vehicle was completed on time and Paul was very professional. More

I had an excellent experience all around from the sales department to the service staff. Their attention to detail, thoughtfulness & great customer service made the whole experience enjoyable and stress fr department to the service staff. Their attention to detail, thoughtfulness & great customer service made the whole experience enjoyable and stress free. More

I was told that I had a marker light bulb that needed replacing which would be $65 (really). I declined that service and the replacement of air filters. When I returned home I went to replace the bulb, b replacing which would be $65 (really). I declined that service and the replacement of air filters. When I returned home I went to replace the bulb, but there was no bulb that was out. I could only imagine that the other services that were suggested were bogus. When I went to pickup my car, I was shocked to see that it was filthy. I went back in and questioned the sales guy as to why my car was not cleaned. He stated that they didn’t have the staff. A relative of mine has a Hyundai and if they don’t have anyone available to clean the cars, they provide a voucher for a free car wash at a local business. I also wanted my transmission looked at because if you put it in reverse, the car does not hold and rolls forward even on a slight incline. The service writer said that those transmissions have issues like that and there is nothing they can do. I will be contacting Infiniti about these issues. This is not the way a customer should be treated when they purchase a premium car. Maybe Hyundai is the way to go. I am sure this feedback will not be published or addressed. More

Excellent dealership very professional I love their costumer service this was my fifth infiniti and won’t be my last costumer service this was my fifth infiniti and won’t be my last More

Great service and I received a video of my car while being inspected which is a great way to inform a customer about exact condition of car being inspected which is a great way to inform a customer about exact condition of car More

Honest and knowledgeable, especially Paul in the service center. He’s top notch and an asset to the company. center. He’s top notch and an asset to the company. More

This dealership is the best I have ever dealt with, they are professional and courteous. are professional and courteous. More

My service coordinator was a nice guy and obviously competent. On my last service which was an oil change and software upgrade he told me it would take 1 1/2 hrs and I had reserved a loaner for the da competent. On my last service which was an oil change and software upgrade he told me it would take 1 1/2 hrs and I had reserved a loaner for the day. I brought the loaner back in 2 hours and my car was still not done. It took an additional 1 1/2 hrs to complete the service. The explanation I was given that if someone takes a loaner you lose your priority and place in line at the dealership. If I had waited for my car it would had taken 1 1/2 hrs vs the 3 1/2 hrs it actually took. I would suggest communicating this to your customers so their expectations are set before they accept a loaner More

I have been a customer of Infiniti for over 5 years! I have received nothing but best service from all of the sales consultants, service department and the manager. I am also looking to purchase my next v have received nothing but best service from all of the sales consultants, service department and the manager. I am also looking to purchase my next vehicle very soon! More

Ultimate dealer services here fast friendly with high degree of professional experience I love visiting degree of professional experience I love visiting More