INFINITI of the Palm Beaches

Jerry was very helpful and made the buying experince painless. I met the service department and they also were very pleasant and helpful. I look forward to bringing in my car for service in the future painless. I met the service department and they also were very pleasant and helpful. I look forward to bringing in my car for service in the future More

This dealership will try to sell you service/parts you don't need, and the General Manager, Ron Gould, is only concerned with wasting your time and money. I have been a loyal Infiniti owner for 12+ years don't need, and the General Manager, Ron Gould, is only concerned with wasting your time and money. I have been a loyal Infiniti owner for 12+ years. I buy my cars brand new, and keep them for approximately 6 years or more. I brought my 2008 QX56 into this West Palm Infiniti location to get my brake pads and rotors resurfaced. I came out with a $1270 bill with only the front brakes done and a few other things that they claimed had to be done but wouldn't be able to prove to me (hidden issues)- but I should trust them. I did as I have always had my car serviced at the dealers (Scottsdale, Orlando, Clearwater, etc.). When I went to pay the bill they couldn't even show me how the price broke down, as I had a coupon for 20% service. They just said they put it in the system and roughly estimated the discount (????). It was 6 pm and I wasn't getting anywhere with understanding what they were charging (original price less discount, plus tax - you would think that would be pretty straightfoward to show a customer) so I gave up on the wizard behind the curtain and just paid it. I asked specifically if that was all the major service I would need for a while since I wasn't expecting such a large bill - and they guaranteed me that that was everything and they had completed a thorough check. I let them know though that on the back brakes, even if though they talked me out of replacing them, that I would bring it back to get the back brakes replaced if it was still squeaking - at my cost of course. They stated that sometimes it will squeak and even new cars do that. That statement was confusing since I've had my car since it was brand new and the squeaking problem only recently started. I ended up bringing the car back to do the back brakes about a month later, but also about a week after the original service the driver side rear tire pressure wasn't reading. I took it to Costco and they stated that the tire sensor battery was reading that it was good and maybe it just needed to be reset. So I had told the Infiniti dealer this when I called to schedule the back brakes, and again when I dropped it off that the tire sensor needed to be reset. I got a call from Infiniti that they recommended that I get 2 new sensors for both rear tires. Funny because only one wasn't reading the pressure. They stated that the one was bad, and the battery on the one that was reading ok was low and they recommended just going ahead and doing both - for the price of $450. Also they stated that I needed some kind of other thing done that would be another $149 (some rubber had cracked over time) - so much for a thorough check a month ago - but once I asked if it was really necessary to replace they admitted it was not - so I didn't. The long and short of it is that I also refused to replace the tire sensors for $450 and just got the back brakes done. Back brakes don't squeak anymore - so I should have just got it done when I took it in a month ago. That was Wed, so on Saturday I took it to Costco in Orlando and told them what the dealer told me. Costco reset the tire sensor and it now works perfectly. He stated with Infinitis they are a bit touchy, but it was reading strong, so he knew the tire sensor didn't need to be replaced. I called Ron Gould just to let him know that this had happened (as I was appalled at the Infiniti dealer trying to charge me for something I clearly didn't need), and he didn't even want to hear my story. He wanted to know how many miles was on my vehicle (?? probably wanted to say that now that I've gone to Costco it's out of warranty) and then he wanted me to waste an hour driving time to bring my vehicle in so that they can "look at it" - when I asked him why would I waste my time and gas when it's now working perfectly fine, he stated because maybe Costco wasn't authorized to do that sort of work. Really, that's what you're are concerned with? More

They do not tell the truth....after shopping several Infiniti dealerships I was ready to do a deal at another dealer other than this one, since their deal was not good. I was told that if I came back, Infiniti dealerships I was ready to do a deal at another dealer other than this one, since their deal was not good. I was told that if I came back, the sales mgr. identifying himself as JP would beat the deal I had, after I laid it out to the internet manager who spoke to JP. I traveled the 25 miles back to Schumacher Infinity and waited an hour after my appointed time to finally be summoned to the salesman's office who repeated the bad deal I got from them the first time... JP finally came in and told me he could not match the deal I had elsewhere. These people think the customers are stupid....My advice is to avoid them at all costs... More