Infiniti of the Palm Beaches - Service Center

Service Review Danny Solorzano is a great Service Advisor and I am extremely pleased with my encounter and experience with him. He keeps me informed every step of t Danny Solorzano is a great Service Advisor and I am extremely pleased with my encounter and experience with him. He keeps me informed every step of the way and provide me with service options that are very reasonable. I always asked for Danny when I make my appointments. More

oil change and noise check Nicholas was my service consultant. He was wonderful, professional and he communicated with me the entire way. I am so pleased to have worked with him Nicholas was my service consultant. He was wonderful, professional and he communicated with me the entire way. I am so pleased to have worked with him. Larry Baio More

Bill's The Best! Bill is always professional, prompt and explains everything that needs to be done clearly so I understand...never any surprises! My repair needed me t Bill is always professional, prompt and explains everything that needs to be done clearly so I understand...never any surprises! My repair needed me to leave car behind but Bill provided me with a nice loaner that enabled me to go about my daily chores. Bill kept me updated on the status of the repair throughout the day. Car was serviced and I picked it up cleaner than when i dropped it off! Thanks Bill and Infiniti staff! More

Great service Chris Tyson was able to accomodate my need for service in a short notice later in a day. I schedled appointment earlier for Friday morning, but work p Chris Tyson was able to accomodate my need for service in a short notice later in a day. I schedled appointment earlier for Friday morning, but work plans changed and I had to be in Orlando that day. Called Chris Wednesday afternoon and he took care of. I really appreciate it. Thank you More

No car wash Everything went quick. However, coming from south motors located in Miami, my car was always washed as a part of the service. I was disappointed that Everything went quick. However, coming from south motors located in Miami, my car was always washed as a part of the service. I was disappointed that this did not happen here. More

Great customer service - very professional Chris was very professional and helpful, arranging twice for an employee (Robert?) who was also very friendly and professional to take me to and pick Chris was very professional and helpful, arranging twice for an employee (Robert?) who was also very friendly and professional to take me to and pick me up from the airport when I needed a loaner at two different times during my repair. More

Service & Detail Danny did a great job informing us of what needed to be done to make sure our Infiniti stays in great shape. He wasn't pushy, he was just honest and Danny did a great job informing us of what needed to be done to make sure our Infiniti stays in great shape. He wasn't pushy, he was just honest and very helpful. He did an excellent job and I'll keep coming back. More

Satisfied customer - service call My service consultant, Danny Solorzano was very professional, informative, prompt and he explained everything that needed to take place. Everything w My service consultant, Danny Solorzano was very professional, informative, prompt and he explained everything that needed to take place. Everything was finished within the time period that he estimated. It was a pleasure to have this work done by such a professional staff. More

Unhappy, Dissatisfied and Robbed by Infiniti! Unless you have excellent warranty, they will suggest unnecessary repairs, will quote one price and will charge you something else completely. I have Unless you have excellent warranty, they will suggest unnecessary repairs, will quote one price and will charge you something else completely. I have always been a dedicated Infiniti user and I believe in going to the dealership for repairs. However, as my warranty expired, I found that the service changed. My service advisors became more like sales people, selling parts for my car that were absolutely not needed. Finally, on my last visit, I was quoted one price only to show up and find that an entirely different price was on the agenda. They are sheisty and are happy to take advantage of loyal paying customers. Their mission is to rob you blind if you keep coming back. They will waste your time and your money if you trust that they are working in your best interest. They received one star because zero was not an option! Never again! More

Extraordinary Service Travis made my service experience awesome. I trust no one else with the care of my car. Travis was very polite, courteous and went beyond the call of Travis made my service experience awesome. I trust no one else with the care of my car. Travis was very polite, courteous and went beyond the call of duty. Travis far exceeded my expectations and made me comfortable with entrusting my car to his care. More