Infiniti of the Palm Beaches - Service Center

The experience with Bob was excellent. He lets you know what is going on with your car at all times. A great employee to the company. A asset to the company. what is going on with your car at all times. A great employee to the company. A asset to the company. More

Service representative Bill Diedwardo was extremely helpful and very forthright in his explanation regarding the service we needed and was performed. We are winter residents and Bill remembered me alt helpful and very forthright in his explanation regarding the service we needed and was performed. We are winter residents and Bill remembered me although it has been almost one year since we had service. All in all a very positive experience. More

I was extremely pleased with the service delivery. Travis was on time for my scheduled appointment, he was responsive and returned all of my calls in a reasonable period of time. In addition, he was Travis was on time for my scheduled appointment, he was responsive and returned all of my calls in a reasonable period of time. In addition, he was very patient and accomodating. I will definitely refer the location and Travis for his attention to client service. More

I recently purchased a new QX60 I brought it in for I recently purchased a new QX60 I brought it in for it's 1st oil change & also low tire pressure I had twice within the past week. As I was there I I recently purchased a new QX60 I brought it in for it's 1st oil change & also low tire pressure I had twice within the past week. As I was there I inquired about my transmission as it is quite different than my last vehicle. Gene answered my questions and more & was very knowledgeable and helpful. Danny has always been very courteous and made my service a pleasant experience. I am very happy with the service I receive at Infiniti & the people who ensure that it does. Thank you Service Dept!! More

Both Danny and Travis provided exceptional client service. Danny made sure all of the issues with the car were taken care and that I was able to get my loaner with ease. Travis went above and beyon service. Danny made sure all of the issues with the car were taken care and that I was able to get my loaner with ease. Travis went above and beyond the call of duty by dropping off the keys I left in the loaner. I appreciate his effort to do so. More

I expect timely accurate understandable service and thats what I received .Also and more important to me was dealing with my representative who was knowledgeable about my vehicle and provided me with honest what I received .Also and more important to me was dealing with my representative who was knowledgeable about my vehicle and provided me with honest answers to my questions and concerns,He is a gentleman and a pleasure to work with More

Excellent service I had a 7:30 appointment arrived prior to their opening. As I waited for the gates to open I was greeted by a service associate who confirmed my appointment and whom I was there to see. to their opening. As I waited for the gates to open I was greeted by a service associate who confirmed my appointment and whom I was there to see. In the interest of MY time he took my information as to get me into the system get my loaner car ready so that as soon as they opened I could get in and get on my way. All associates were very professional courteous and worked very well as a team with a common goal in mind. Thank you Bill De Edguardo and all of the staff at Infiniti for your excellent service experience, I WILL BE BACK!!! More

My car was in for oil change and inspection. Travis Jones provided excellent service. The car was taken care of as soon as I arrived. provided excellent service. The car was taken care of as soon as I arrived. More

Danny gave excellent professional customer service to me. He was friendly and knowledgeable. Infinity has a good loaner car program. After the service my car got a very good car wash and was ready nice and c He was friendly and knowledgeable. Infinity has a good loaner car program. After the service my car got a very good car wash and was ready nice and clean when I came to pick the car up. More

The reason I would recommend the Infiniti service center to anyone would be the prompt professional service that I received. As soon as I pulled up in my car I was greeted by a young lady smiling and asking to anyone would be the prompt professional service that I received. As soon as I pulled up in my car I was greeted by a young lady smiling and asking my name, and reason for my visit. I had an appointment scheduled that day for regular service. I had my fiancé and my little dog with me. She also quickly introduced herself to me and them. Then said that my service writer would be with me momentarily. She then offered us to come inside the lounge and relax and have coffee or water and was there anything else that we needed. After approx. 5 min I was escorted to my service writers office and he then proceeded to come outside with me and talk about any concerns I had with my car besides the regular service. We talked briefly and then my loaner car was brought up and he said he would call me when my car was ready and again made sure that I had no other concerns with my car. Overall the service by everyone at Infiniti was very professional and friendly and made me feel welcome and that I had brought my car in and that they really cared about how I felt. I was only there approx. 15 to 20 min. and left feeling confident that my new car was in good hands. Then later on in the day I received a call my car was ready and that they were there until 5 that day. I went over later in the after noon and picked up my car and received the same great professional friendly care that I received when I dropped it off. More