INFINITI on Camelback

Rich, Sales Manager and Lon, are the meaning of Cust Service I have bought my only 2 new cars in my life out of the 125 that I have owned from Infiniti on Camelback. 1st was my Q50S. Loved it. When I buy a car, I have bought my only 2 new cars in my life out of the 125 that I have owned from Infiniti on Camelback. 1st was my Q50S. Loved it. When I buy a car, new or old I always ask for the sales manager, they always are the people to make your deal work. Rich never pressured me even on the phone about coming down and saying things like, well there are plenty of people here that can help you. He said I'll be here when you come in, what's your name? I'll see when you get here. Now I understand that some salesperson gets the deal because sales managers have a million deals to try to work. But the people he handed me off to never had to do much but have the car prepped and ready for me to drive home. And Lon always handled me with respect and always was diligent to make sure I knew all the options on my new vehicle. I was getting the typical sales pitch over at Coulter Infiniti and when the pushy salesman who was working with two customers at a time, walked away for 15 mins, I called Rich and told him I was looking at a QX60 with some technology features but I was adamant about having headrest DVD monitors to be installed in the headrest for the kids or whomever. He just said come on down and you got it, I'll be here waiting. I keep coming back as well because Lon will always be going out of his way to make sure to get the demonstration even at my house one weekend, on a Sunday! even to make sure I knew all the features on my new QX60. Rich and Lon make me feel like a part of a family whenever I would come in even just to chat! That is what I call customer service and relations! Always answering my calls if they are there and never tried to say well we have someone else that can help you. I don't want anybody else, I am loyal to people that go the extra mile to make you feel comfortable. Because bottom line the sales manager is the one that will make your deal work. And Lon will show how everything else works. Even on a Sunday all the way out in San Tan Valley. And I am sorry I don't remember her name but the finance person was so cool to talk with, we both were from the Northwest and as well, willing to go out of her way to accommodate me. Thanks, Guys and Girl (I am embarrassed to not remember her name :<( she would kill me for that, just kidding) So, keep doing what you have always been doing taking care of the customers. Coop More

Comfortable & Easy Luis & Tanner were very pleasant, comfortable and easy to purchase my car from. Lon, I have met with twice and both times he had been very helpful in Luis & Tanner were very pleasant, comfortable and easy to purchase my car from. Lon, I have met with twice and both times he had been very helpful in teaching me about my car. He is very pleasant to work with. More

Good overall experience Was treated well and with respect. Got a great vehicle, and Lon was extremely helpful in ensuring all tech features of the car were understood. Was treated well and with respect. Got a great vehicle, and Lon was extremely helpful in ensuring all tech features of the car were understood. More

Con job We had a few issues with our sales experience however Luis was very responsive, ensuring vehicle services were provided. Going forward I believe we ca We had a few issues with our sales experience however Luis was very responsive, ensuring vehicle services were provided. Going forward I believe we can expect a better experience. More

TECH REVIEW WAS OUTSTANDING Lon was very considerate and did not get annoyed when I made him come back half an hour later. He is ver professional and courteous. Edward sold me Lon was very considerate and did not get annoyed when I made him come back half an hour later. He is ver professional and courteous. Edward sold me this car. He was very knowledgeable about the car and he and Jana went above and beyond to get. me the car I wanted. More

Team Infiniti Johnny was truly amazing! He made sure that I understood what was being offered with my choice of car. He truly went above and beyond to make sure we Johnny was truly amazing! He made sure that I understood what was being offered with my choice of car. He truly went above and beyond to make sure we were comfortable with what we were getting ourselves into! Any questions I had, he made sure he answered my questions to where I understood the answer. I am grateful that he was consistent and got us to come in! Lon did an excellent job going over the app and the stuff inside the car! I thought I knew enough about the inside of my car but I was totally wrong! Lon made sure that I understood what my car had to offer me. I honestly had no idea how much support I have with Infiniti! Lon, thank you so much for all your help. Am beyond thankful for the information you have shared with me. Both were amazing!! THANK YOU!!! More

Customized service Lon delivered an exceptional training on use of the vehicle. Nice to have such personal service. Tanner and Janna introduced me to the vehicle and w Lon delivered an exceptional training on use of the vehicle. Nice to have such personal service. Tanner and Janna introduced me to the vehicle and we’re knowledgeable about the vehicle. More

Great experience, quick & easy! Everyone I worked with at Infiniti on Camelback did a fantastic job of making sure my needs were met without being pushy. They listened to what I want Everyone I worked with at Infiniti on Camelback did a fantastic job of making sure my needs were met without being pushy. They listened to what I wanted, gave honest feedback & got me in an amazing car! Thank you! More

Outstanding customer service Lon was absolutely amazing in helping us get all the features in our new vehicle set up! Very flexible with our schedules and very very knowledgeable Lon was absolutely amazing in helping us get all the features in our new vehicle set up! Very flexible with our schedules and very very knowledgeable! Highly recommend him and this dealership!! More

No Stress Time for another car and immediately stress comes to mind - the stress of finding the right car at the right price; the stress of negotiating the righ Time for another car and immediately stress comes to mind - the stress of finding the right car at the right price; the stress of negotiating the right term; the stress of dealership pressure. To my wife and my total delight none of this was the experience we had. Fantastic treatment from beginning to end. Chris was great as well as each person we dealt with. Great experience! More