INFINITI on Camelback

45,000 mile service Shelby is always helpful and efficient. I made an appointment and I was taken care of quickly. He went over all of the things that needed to be take Shelby is always helpful and efficient. I made an appointment and I was taken care of quickly. He went over all of the things that needed to be taken care of. More

Very satisfied Shelby was very professional & explained what service to be performed & the cost.The car was washed & vacuumed the inside. Service was done on time. Shelby was very professional & explained what service to be performed & the cost.The car was washed & vacuumed the inside. Service was done on time. I am very satisfied. More

Infiniti on Camelback does not care about customer safety Due to an Infiniti on Camelback Service Department oversight, I recently encountered a serious, tire-related safety issue and have received no apology Due to an Infiniti on Camelback Service Department oversight, I recently encountered a serious, tire-related safety issue and have received no apology, resolution or even interest in preventing this issue from occurring to other clients despite great lengths on my part to inform and resolve this issue through both the Camelback dealership and Infiniti Corporate. I detail the specifics of my complaint below: I am the original owner of a 2012 Infiniti M37S which was purchased from Infiniti on Camelback. This dealership is also the sole location where all maintenance had been performed up to the point of this review. On November 1st, 2015, while driving on I-10 at approximately 70 mph, an entire band of the front left tire separated, only being held on by a bit of remaining rubber. These were the original OEM Bridgestone Potenza RE050A tires. The manager of the Costco tire department where I purchased my new tires following the encounter spoke with me concerning the original Bridgestone tires stating that the vehicle most likely has a serious alignment issue due to the pattern of wear on the tires. In fact, all four tires had significant signs of imminent belt separation, all on the inside shoulder, a significant safety concern. Because it had only been 2K miles since my last Infiniti on Camelback service, I was concerned that the wear shown should have been apparent to the technician at the time of service. During that service, no recommendation to replace the tires was provided, nor was an alignment suggested or any safety concern brought up whatsoever and the tires were each rated on the service invoice as having 4-5/32 remaining tread life. On November 10th, I called Infiniti on Camelback and requested to speak with the Service Manager. I was informed his name was Bill (no last name provided) and that he was not available but would be back the following day and would return my call. The following day I had not heard from Bill and was advised by my Service Advisor to send photos, which I did. I waited an entire week and on the 18th I placed another call to Bill. I was once again informed he was not available so I requested to speak with the General Manager, Kirk. Kirk informed me that he was going to have Bill contact me immediately. Later that afternoon I finally received a call from Bill, and I explained the situation to him. He stated he needed some time to look into this matter and would contact me by the end of the week. I never heard from him. Over a week later I called and spoke with Kirk again, informing him that Bill had yet to contact me and that I would be filing a complaint with Infiniti Corporate. Kirk once again stated that he was going to have Bill contact me immediately. I never heard from Bill or Kirk again. What was initially a solitary safety issue has now become a concern regarding the practices and values of the entire Infiniti on Camelback dealership. I proceeded to file a formal complaint against the dealership with Infiniti Corporate. After working with Infiniti Corporate, they were also unable to get Infiniti on Camelback to return my call and re-routed my business to another dealership, Coulter Infiniti. Coulter performed an alignment and found the two rear tires were significantly out of alignment. To me, this means that Infiniti on Camelback should have been fully aware of the tire issue at the last service appointment as the front left tire was the tire that failed. The alignment on the two front tires was in specification, which means a rear tire was removed from the vehicle and rotated onto the front left. A certified technician should have been able to see the accelerated inside shoulder wear (especially given that he measured tread depth) and proceeded to notify the customer of a serious safety concern. Based on the alignment results, there is no way that the accelerated inside shoulder wear would have occurred while the tire was on the front left. Furthermore, all four tires showed signs of imminent failure – even an untrained eye could visibly see the belt showing through on the inside shoulder of all four tires. Put simply, Infiniti on Camelback neglected to take any responsibility for a serious safety concern. This is evident purely in their lack of contacting me after multiple attempts to reach the highest levels of the organization. I was not looking for anything free here; I never even had the opportunity to discuss the matter. All I expected was for Infiniti on Camelback to return my phone calls, possibly perform an alignment to see exactly what the issue was, request to see the actual tires, maybe offer to assist with the tire warranty process, or at the very least apologize and vow to correct the failure in their system that allowed such an oversight in the first place. They showed zero interest in this matter and in maintaining the relationship with a once-loyal customer. I still retain the tires in my possession and have not decided if I wish to pursue this matter further beyond this review. If they couldn’t care less about my safety, why would they care about yours? More

Great staff here ! Shelby in service, Greg in sales, the manager Kirt and finance manager Michael. U guys have made me feel like home at Infiniti on camelback! It trul ! Shelby in service, Greg in sales, the manager Kirt and finance manager Michael. U guys have made me feel like home at Infiniti on camelback! It truly was my best car buying experience! Thank u guys for everything! I love my new Q70S!!! More

Great Car, Great Service ! This dealership is friendly and efficient and took great care of my family and I. It is clear they have solid leadership and a clear focus on the con This dealership is friendly and efficient and took great care of my family and I. It is clear they have solid leadership and a clear focus on the consumer experience. I was blown away that a manager came to our house to teach us how to use the amazing features our Q50a had, Lon Williams was patient and accommodating and left us with great knowledge of our car. I would recommend the entire team at Infiniti on Camelback for a new or used car ! More

2nd car and just as happy as before Buying my q50 from Infiniti on camelback was the best experience I ever had with dealerships, Polly and her team were great. They did everything they Buying my q50 from Infiniti on camelback was the best experience I ever had with dealerships, Polly and her team were great. They did everything they could to get me into my dream car. After buying the car I had a sight idea on how everything worked , but the infiniti on camelback team send out Lon to show me more about the special features that q50 offered. Lon went into detail and help me understand how infiniti intouched worked. Pretty cool technology this car offers. I learned a lot and I have a better understanding about my car. He helped alot. More

My most plesant auto dealership experience to date! This was a seamless experience where someone tells you they are going to do something and actually does it. I leased a Q50s Hybrid and James in sales, This was a seamless experience where someone tells you they are going to do something and actually does it. I leased a Q50s Hybrid and James in sales, Michael in finance and Lon Williams (who showed me how to do everything in the car) were all great. More

Tech Support We just had Lon Williams visit for the technical set-up and training... very good! Thank you! We now can utilize our car to the fullest. Great job. We just had Lon Williams visit for the technical set-up and training... very good! Thank you! We now can utilize our car to the fullest. Great job. More

Love this place From service to sales this place is awesome! I have been servicing my G here for a couple years and every time I come in I am pleased with how I am tr From service to sales this place is awesome! I have been servicing my G here for a couple years and every time I come in I am pleased with how I am treated and this time was no exception. My g was going to cost quite a bit of money to fix and instead of charging me a arm and a leg they interdicted me to the sales manager who got me a new q50 for only $20 more than I was paying on my 2011. I am very happy with everyone here. More

Very helpfull and Patient It started with our sales guy Michael Mecurio, he was very attentive, knowledgeable, and calm throughout the whole process. quick and flawless! Lon th It started with our sales guy Michael Mecurio, he was very attentive, knowledgeable, and calm throughout the whole process. quick and flawless! Lon then came out and took his time to show us all the features and will be back again to help. More