INFINITI on Camelback

This is my second purchase at Infiniti on Camelback. At first I thought this dealership was competent and professional. They had friendly smiles and seemed to be customer service friendly, that is until yo first I thought this dealership was competent and professional. They had friendly smiles and seemed to be customer service friendly, that is until you have a problem. I leased a 2013 G37 in January of 2013. A few days later I got a call from Infiniti of Camelback requesting that I stop by to re-sign my contract. Apparently there was an error on the contract. I came down signed a new contract and thought everything was good to go. A couple of weeks later, I started to get collections calls from Infiniti Finance indicating that I was late on a payment. I have made several calls to Infiniti on Camelback and Infiniti Financial to resolve this issue and yet nothing has been resolved. I will never buy a car from Infiniti on Camelback. Your company lacks Customer Service. I will tell family and friends not to do business with your organization. ABC Nissan/ Infiniti on Camelback was one of the worst Car Dealerships in AZ years ago. I thought you got your act together… Seems you’re up to the same old tricks…. If you want to be ignored, disrespected and lied to, go to Infiniti on Camelback Christian More

I recently purchased a used car from Daniel at Infiniti on Camelback and was very pleased with the overall experience. He was very professional and helped us find exactly what we were looking for! Thanks f on Camelback and was very pleased with the overall experience. He was very professional and helped us find exactly what we were looking for! Thanks for all your help Daniel. More

Lon has been nothing but professional!! The service is excellent!! Updates are often and always does what he says. Lon is teh benckmark in terms for customer service. Ken and Kethy excellent!! Updates are often and always does what he says. Lon is teh benckmark in terms for customer service. Ken and Kethy More

Buying a car has always been a painful process. Finding the car you want is usually pretty easy, especially with the Infiniti brand. The painful part is finding a dealer/sales team that would negotiate an the car you want is usually pretty easy, especially with the Infiniti brand. The painful part is finding a dealer/sales team that would negotiate and actually help you buy a car at a fair price. With the team I worked with in Infiniti on Camelback, the process was so simple. They were honest, fair, friendly, and really listened to my needs. My concerns were price and having the piece of mind regarding a warranty. They not only gave me the best trade-in value for my car (by far), they threw in a 6 year warranty to make up for difference in MY out the door price. I had every intention to test drive other cars the following day, but with the price being so close and warranty include...they made it too tempting to pass up. The staff was very friendly, helpful, courteous, and professional. They made it very easy to actually want to buy a car. Whenever I want a car, I definitely intend on contacting this team at Infiniti on Camelback. More

My experience at Infiniti on Camelback was beyond my expectations. Everyone was friendly and welcoming. I would recommend this dealership to anyone looking to buy a new or used vehicle. The team at I expectations. Everyone was friendly and welcoming. I would recommend this dealership to anyone looking to buy a new or used vehicle. The team at Infiniti made the car buying experience less stressful and very helpful. More

I JUST BOUGHT MY 3RD CAR FROM CAMELBACK INFINITI. THERE IS SOMETHING GOOD HERE! I LOVE WORKING WITH A STELLAR TEAM, THAT IS ALWAYS THERE TO ASSIST. SAM, SHELBY AND LON ARE REAL ASSETS TO THE COMPANY AND HA IS SOMETHING GOOD HERE! I LOVE WORKING WITH A STELLAR TEAM, THAT IS ALWAYS THERE TO ASSIST. SAM, SHELBY AND LON ARE REAL ASSETS TO THE COMPANY AND HAVE BEEN HONEST AND RELIABLE IN ALL ASPECT OF THE CAR BUYING AND MAINTENANCE EXPERIENCE. GENTLEMEN...SEE YOU A YEAR! More

We were impressed with no pressure sales and found Tom to be very professional. Lon was very knowledgable and efficient at teaching us about our new car. be very professional. Lon was very knowledgable and efficient at teaching us about our new car. More

Mr. Overly is very professional and courteous. He ensured that all of our needs were met and he took the time to answer any/all questions, as well as addressed any concerns we had. We felt completely comfort that all of our needs were met and he took the time to answer any/all questions, as well as addressed any concerns we had. We felt completely comfortable working with him and he made the process as smooth as possible. We would definitely consider him in the future as well as refer others to him. More

This was my third (and best) Infiniti purchase. It was my first visit to Camelback Infiniti. I went out to purchase thinking I would start with Infiniti and go on to Audi, VW, and Honda. We started and finis first visit to Camelback Infiniti. I went out to purchase thinking I would start with Infiniti and go on to Audi, VW, and Honda. We started and finished at Camelback Infiniti. It was a lengthy, but fine process. Very professional operation with Sales and Finance. Shortly after the purchase, Lon came to my home to tutor me on the use of my nav, bluetooth, etc, system. I was a bit overwhelmed as this was something new for me. Lon was great in that he was very patient and has great knowledge of all these systems. Lon returned for a second visit a few weeks later only reinforcing what I was learning and complementing this visit with some fine tuning. I cannot express how valuable this added service was to me. You get all the manuals, but to have someone actually go thru all the steps to ensure that you are learning all the capabilities is great. Infiniti has a great thing going with this. I certainly will tell others about my positive experience. So, in the long run it should pay off for them as well. Thanks Lon! More

We would give Lon Williams and Tom Daniels the highest ratings for customer interaction. We had a fast sale process and great in home customer service that was very excellent - Lon was extremely knowledge ratings for customer interaction. We had a fast sale process and great in home customer service that was very excellent - Lon was extremely knowledgeable and patient. More