INFINITI on Camelback

My experience with Infiniti on Camelback, has been great.!!!! From my initial phone conversation and meeting Tom Daniels (salesman), I knew I was dealing with "professionals." Tom is a great sal great.!!!! From my initial phone conversation and meeting Tom Daniels (salesman), I knew I was dealing with "professionals." Tom is a great salesman.!!! I purchased my new 2012 Infiniti FX 35 on 9 Dec 2012, and had also previously bought a 2009 Infiniti from Tom. Tom made sure I was comfortable both with my knowledge of the vehicle and with my financing. Tom was courteous, professional, answered all my questions, and followed up with me after I purchased the vehicles, on several occasions. Tom made sure I was happy with my vehicles and always made himself available, if I had any additional questions/concerns. I will definitely do business with Tom Daniels and Infiniti on Camelback in the future, and will highly recommend them to my family and friends. Danielle and Mason in finance, were awesome. They both ensured my payments were within my budget, explained all matters of the contract with me, and made sure I had the best warranty/coverage for my 2012 FX35. I did not have a long wait in reviewing/signing all the financial paperwork, as Danielle and Mason were both respectful of my time, and helped to make the overall purchase of the FX 35 a pleasureable experiece. Shelby is always courteous and professional, whenever I have had to have any services performed on my vehicle, to include the 2009 Infiniti FX 35 I had, prior to my new 2012 FX 35. Shelby always kept me informed of the status of my maintenance that was done on the 2009 FX, made sure my rental vehicle was available when needed, and always followed up on any phone calls I made. I know that Shelby will make sure all services are complete and up to date when I schedule any appointments, and this makes me feel good, to know I will receive the best service possible on my vehicles. My experience with Lon was fantastic.!!! I am a novice when it comes to technology, and I was very hesitant when Tom Daniels, my salesman, told me about the Bluetooth and all the other functions of my brand new 2012 Infiniti FX 35. Tom ensured that Lon would make certain I was comfortable with all the great features of my new FX35. And he was correct.!!!!!! Lon made the experience of learning the things I was dreading; how to use the Bluetooth, radio, etc, a "non-frightening" experience. Lon explained everything, demonstrated all the functions, made sure I was able to perform all the functions, and that I would be comfortable enough to use all the wonderful features of the FX 35. I am soooo excited.!!! Lon made sure I was not "over-whelmed" with information, but that I had the right amount of info, so I would not be afraid or hesitant to use my Bluetooth, radio, etc. I will be the first to say I was hesitant about using the Bluetooth and all the other great features on the FX35, but now that Lon has shown me how to use and enjoy it, I am sooooo grateful and happy.!!!! Thanks again Lon.!!!! Lon was professional, courteous, arrived on time, made me feel comfortable with the Bluetoothe, radio, etc, and actually made me want to use all the features of my Infiniti.!!!!! I also love the fact that Lon programmed both my garage door and my entry gate to my community, so that now I can put away that garage door opener and my gate clicker. !!!!! Thanks again to the wonderful staff at Infiniti on Camelback.!!! I know where I'll be doing business, now and in the future.!! Brenda More

Since this is only the third time I've purchased a car in my lifetime, I'm really not an expert on price. I'm sadly one of those clueless shoppers who wishes you could walk into a (carfax, I guess) store, p my lifetime, I'm really not an expert on price. I'm sadly one of those clueless shoppers who wishes you could walk into a (carfax, I guess) store, pick what you want, pay for it, and drive away. The bottom line is when ever I have to haggle any type of deal, I always feel taken advantage of. I think that goes for any dealership I would have chosen. That is precisely why when I saw this car, I simply went to this dealership to buy it. Regardless of getting a better price for the car or my trade-in, I enjoy people and like to help them make a living so I feel good about James and Mason making an extra buck. I may not know price but I do know customer service. They were quite perfect really. Aside from the fact that the girl at the front desk was dressed for her couch, I will recommend Infinity on Camelback as much as possible. More

I went to this dealer to buy. I had the down payment and was going to buy on the spot. They had a Volvo XC90 I was specifically shopping for. It wasn't the highest end model, with all the options, but was s was going to buy on the spot. They had a Volvo XC90 I was specifically shopping for. It wasn't the highest end model, with all the options, but was serviceable for our family needs. Walked in with my family about 5:00, test drove the XC90, and wasn't sold on the car completely. The salesman asked us to come in, said they could work on the price, and convinced me to write a number down and sign it saying, if they could get to that number I would commit to buying. I told him right there, I was giving him one shot, and if they didn't make it work I was walking. Fine. I gave them my offer, which was a fair offer considering it wasn't the car we wanted. The salesman said to let him do his job and work on the price. As it was getting late and the kids were getting hungry, which they mentioned over and over again, the salesman mentioned there was a Jimmy Johns close and they would deliver. Like I'm was going to wait for food to be delivered so you can make a sale! So the "offer" comes back and immediately he starts playing the payments game, saying it's only $57/month higher than I want to be at. From the beginning, I told him it wasn't about the payment, but the price. So I asked what is the price, what was the counter offer? They didn't move on the price! No counter whatsoever. So I turned to the wife and kids and said, let's go! The salesman then has the audacity to ask, "Is it the $57/month over what you wanted?" No, I responded, it's the $4000 difference in price. Do yourself a favor, don't go here. Save the aggravation! More

When I first bought the car, I was somewhat excited and thought that the salesperson went above and beyond. Little did I know that all this person wanted was to make sure I couldn't change my mind. I had thought that the salesperson went above and beyond. Little did I know that all this person wanted was to make sure I couldn't change my mind. I had some straight questions that I wanted answered, but instead of just saying yes or no, I got the run around and was told that my texts were too time consuming for him to deal with. I didn't know that they hired such fagile sales people that don't have the time the text a customer. Notwithstanding, if you can't trust a sales person to be honest about some things, how can you trust them at all? More

This was the best car buying experience we have ever had! I made my initial inquiry via internet and within an hour Sam called to discuss our needs. We made our first visit and met Sam and Steve who immediat I made my initial inquiry via internet and within an hour Sam called to discuss our needs. We made our first visit and met Sam and Steve who immediately made us feel comfortable. All our questions were answered and we were shown as many cars as we asked to see and drove several for comparison. Other dealers also pursued us, but Sam was able to negotiate an acceptable price and we couldn't be happier with our decision to buy from Infiniti on Camelback. Most importantly, my wife LOVES her new car! :) More

This is the first time I have used this dealership, but found it to be a very good experience. This was the second Infiniti I have leased recently and found this dealer and staff much more attentive and h found it to be a very good experience. This was the second Infiniti I have leased recently and found this dealer and staff much more attentive and helpful than the previous dealership. My after the lease experience has also been completely positive and is the first time I have had a dealership representative visit my home to give me a thorough explanation of the many features of the car. Today's cars have so much technology that this service is needed and appreciated. More

When we entered the showroom, we were greeted immediately by a personable salesman. After chatting briefly, we expressed interest in the Infinity EX 35 and Danny quickly got us into the vehicle for a test dr by a personable salesman. After chatting briefly, we expressed interest in the Infinity EX 35 and Danny quickly got us into the vehicle for a test drive. He was knowledgeable and provided us with indepth information about the vehicle. Following the test drive, we also met with Cassady who put some numbers together for us on the price of the vehicle and value of our trade. Since this was early in our selection process, we were not yet ready to buy and appreciated not being pressured to make a decision immediately. We continued looking at other vehicles and came back a week later to take another look at the EX 35. We decided that we wanted the EX, but they didn't have the specific color and features we were looking for, but they said they would get it for us. Within a few days they had the vehicle. We went in and negotiated a fair price on the new car and the trade. The paperwork was quick and we drove away in our brand new EX 35. It was a pleasure to do business with this dealership. They truly seemed to welcome us as a customer and have provided outstanding customer service to make sure we understand all the features of the vehicle to be able to take full advantage of all the new technology -- a personal tutorial by Lon. How great is that! More

Great experience! We traveled from Tucson and they made it worth it! Friendly, down to earth service that is truly appreciated! Lon Williams came out to our home, yes a two hour drive, to teach us, on our it worth it! Friendly, down to earth service that is truly appreciated! Lon Williams came out to our home, yes a two hour drive, to teach us, on our schedule, all the technology that this very impressive vehicle has to offer. He answered all our questions and was patient with us! Overall, this dealership is top notch! Clen, state of the art facility with knowledgable people. After much research, Infinity couldn't be beat! Glad we picked Infinity on Camelback! More

Had service completed on my G35 for what I thought was Had service completed on my G35 for what I thought was damaged radiator - fluid coming out of the front of my car and appearance of steam upon drivi Had service completed on my G35 for what I thought was damaged radiator - fluid coming out of the front of my car and appearance of steam upon driving home. The dealer assumed the same without doing diagnostics and installed a new thermostat to fix the issue. Upon test driving, the tech noticed that my car was not producing cold air - the real issue was a damaged condenser which ended up costing $800 for repair. After I left the dealership, someone in the shop had left a photo of a jester on my media player that I keep in my car - not exactly a good impression/feeling after dealing with all of this...definitely lost my trust as a customer. Besides this, I had issues with what was being placed in my service records, including statements that my car had overheated (which it had not), and the apparent inability to modify these records to a certain extent - the customer should be able to see these entries before they are a permanent addition to the service record. Later on during the same visit, most of these statements were corrected. I used to have my G serviced here on a regular basis, but now I have a hard time trusting the service department (specifically the technicians). Communication needs to improve between the techs, service consultants, and the customer. More

Lon was extremely patient and informative. I am button phobic and another dealership left me baffled. He said I could come back after the first lesson and learn more. thank you Lon phobic and another dealership left me baffled. He said I could come back after the first lesson and learn more. thank you Lon More