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INFINITI on Camelback
Phoenix, AZ
832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 832 reviews
April 07, 2011
I have owned 5 Infinity. I will go an extra mile and pay whatever it takes for the personal service. I deserve it. I am always met at my car with a welcome greeting. Everyone goes out of their way to mak whatever it takes for the personal service. I deserve it. I am always met at my car with a welcome greeting. Everyone goes out of their way to make my experience pleasant and personal. I have been at other dealerships and service areas but have never been treated as well as at Infinity. More
by v duncan
Employees Worked With
Brent --and-- Shelby, Brent Harris, Shelby Clark
Helpful February 27, 2011
We had one of our best car buying experiences ever when we stopped into Infiniti on Camelback. While we were already sold on the brand, we were unsure which model in the line up would work best for us. C we stopped into Infiniti on Camelback. While we were already sold on the brand, we were unsure which model in the line up would work best for us. Casey had an amazing amount of patience while I went back and forth on new/used, sale/lease or which color. He was not trying to just sell me a car but to sell me a car I would be excited about. We did not feel a bit of pressure during the purchasing experience, just guidance about what would work best based upon what WE wanted. Can't wait to buy my next one! More
by foursphere
Employees Worked With
Casey
October 31, 2010
I really enjoyed working with Casey Bruce. He was very patient while I selected my car and never pressured me to make a decision I was uncomfortable with. He really made me feel like I was in control of patient while I selected my car and never pressured me to make a decision I was uncomfortable with. He really made me feel like I was in control of the situation and his relaxed attitude was the biggest reason I bought a car from this dealer. I did feel that the price could have come down a little more and I would have liked to get a little more for my trade. But in the end, the car I got was awesome and I had a great experience. More
by hmsparkles
Employees Worked With
Casey Bruce
October 25, 2010
Throughout our car buying experience we were greeted with professionalism and freindly staff that were willing to meet our needs as buyers. Steve was our salesman and began the experience with proactivity by professionalism and freindly staff that were willing to meet our needs as buyers. Steve was our salesman and began the experience with proactivity by responding to emails and phone calls. Cassady was uniquely willing to explore options that allowed a win-win solution. Richard ended the deal with detailed analysis and was able to secure a comfortable warranty on the vehicle. The dealerships's pricing experience made compromising between the seller, buyer, and lender readily available. More
by pmarogi
Employees Worked With
Richard Sieck; Cassady Russell; Steve , Richard Sieck
September 25, 2010
Steve was a great help to us. He had the cars we were interested in ready to test drive when we arrived at the dealership and he was extremely knowledgeable and informative about both models. We decided interested in ready to test drive when we arrived at the dealership and he was extremely knowledgeable and informative about both models. We decided to lease a G37 Coupe and the experience was easy, even pleasant! Both my husband and I don't usually enjoy the whole car buying deal but it was pleasure doing business with Steve! We'll definitely refer the dealership as a painless way to buy/lease an Infiniti to everyone! More
by susiemcampbell
Employees Worked With
Steve Redsteer
September 13, 2010
One word, "outstanding!" In my lifetime, I have never One word, "outstanding!" In my lifetime, I have never encountered such a pleasant car buying experience. My salesman, Casey, was not only k One word, "outstanding!" In my lifetime, I have never encountered such a pleasant car buying experience. My salesman, Casey, was not only knowledgable, he was also honest and courteous. This guy actually cares about customer service. From the moment I arrived, the Infiniti On Camelback staff blew me away. Even the negotiation process, which is normally a headache, was pleasant. I felt that they were very straight forward. Rather than using the typical pressure sale that I've gotten from other dealers, Richard and Casey provided helpful information about the benefits of buying this car. The finance manager, Duane, was also extremely helpful. He explained all of the services he was selling in detail. When I stopped at Infiniti On Camelback, it was my 3rd dealership that day, at that point I was frustrated, hot, and had not intended to make a purchase. I strongly recommend making this place your first and last stop. Bill Brixy should be proud to have people like Casey and Richard working for him. I will never shop anywhere else. More
by great experience
Employees Worked With
Casey Bruce, Richard Sieck
September 09, 2010
Exceptional experience. The best I have ever had in my lifetime of buying cars (15 total). Every step was geared towards my complete satisfaction. Every question was answered. Every bit of the financial a lifetime of buying cars (15 total). Every step was geared towards my complete satisfaction. Every question was answered. Every bit of the financial arrangements were explained in detail. They wanted me to be in the best car suitable for me. Everything they promised happened. I would recommend this dealership to anyone who wants to be treated fairly, honestly, and with utmost professionalism. I have no doubt that I will continue to be a fan of their operation for whatever service needs I may have,or whatever auto I may need in the future. More
by Luckyyoso
Employees Worked With
Jay
August 31, 2010
After visiting 3 other Infiniti dealers in the area, I felt most comfortable here. I think the reason as they treated me as a true person verses what i drove up in or what i was wearing at the time. Wha felt most comfortable here. I think the reason as they treated me as a true person verses what i drove up in or what i was wearing at the time. What a great team they have there Brent and Bill are a pleasure to do business with. If i am in the market again for an Infiniti i will definitely be calling them. More
by jackie chan
Employees Worked With
Brent Harris, Brent Harris
August 17, 2010
Want the proverbial used car sales experience, then Infiniti on Camelback is the car dealership for you. Instead of high-end service commensurate with high-end luxury brands like Lexus, what you get is Infiniti on Camelback is the car dealership for you. Instead of high-end service commensurate with high-end luxury brands like Lexus, what you get is amateur hour and a lot of follow-up effort on your part to make them do their job. Meet Dwayne Macek, the Finance Mgr, who sat in the sale mgr office for over an hour BS’ng and then had the audacity to present us with incomplete documents and blank forms to sign, adding an ½ hour to the process to get him to do his job correctly. After the sale, we waited 3 weeks for the license plates. After several calls, I had to insist if not beg Dwayne to follow up with their registration dept. Turns out, they 'forgot' to have the emissions test done on the vehicle which was holding up registration. As compensation, Dwayne was going to send us a gas card for the inconvenience. Did we ever receive the card? No. After talking with Rich Sieck, the sale manager, who assured us that we would be compensated for their mistakes and delay, as well as his commitment to follow up on the Owner’s Manual we were told had been ordered, we never heard from the “sales manager” again. Want service after the sale ? Want an organization to do their job and follow through on their commitments ? Buy Lexus. There’s a reason why Lexus is #1 and it’s not just great cars. Learn from my mistake and buy elsewhere. Otherwise, Caveat Emptor. More
by Azhikerdude
Employees Worked With
Dwayne Macek & Rich Sieck
August 05, 2010
When I went into the Dealership I planned on purchasing a particular new automobile. Casey Bruce met me and immediately assisted in my viewing and driving the car I thought I wanted...and by asking the right particular new automobile. Casey Bruce met me and immediately assisted in my viewing and driving the car I thought I wanted...and by asking the right questions and with his expertise helped me realize that a different car would be more appropriate and helped through the entire purchase process in making the sale go smoothly. After the purchase I went in to ask for assistance in connecting Bluetooth, and both Brent and Steve assisted me in Casey's absence. Casey even came to my house to assist in connecting the garage door opener in the car to my garage door, and offered to come back if there were any problems. Casey was terrific, and a good representation of the staff at Infiniti on Camelback. More
by AZnewcomer
Employees Worked With
Casey Bruce, Brent Harris
