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Ideal Cars

4.0

8 Lifetime Reviews

837 W Main St, Mesa, Arizona 85201
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Latest Reviews

September 13, 2019

"Run run run from this place!!"

- Dawn

I don't normally share reviews or my opinion on a certain businesses. However, I need to tell all of you to please share this far and wide and maybe it will save someone else the pain of dealing with vagrant uncaring assholes. I bought my Ford Fusion at IDEAL CARS, they have three locations, all on Main St, two in Mesa and one in Apache Junction. They promised me they would redo my tint. I showed up at their place a week later, at the time they told me to be there. Waited 45 minutes and then they told me the mobile tint guy wasn't answering their calls. So I could either bring it back, or go get the tint done myself with $200 that they would give me. We agreed to go get it done ourselves, which we did a few days later. I was satisfied. But then, I took my car through the wash, ONE time, and the black started peeling off my rims. Mind you, at this point, I've had the car 11 days. I called the dealership back and they confirmed that this black stuff on my tires, was Plasti Dip, and "whoever" did it, didn't prepare the rims correctly. I explained to them that the salesman told me "you guys dipped them" and when he said it, he didn't tell me it would peel off, he didn't tell me not to take it through the wash, and I would really like it if they could fix the problem. The general manager, who's name is Mark from what I've researched, sent me an email saying they would be happy to peel off the rest for me and expose the silver rims that are under it or give me a quote to do a two day job to get them dipped properly. Meaning he wanted me to pay for it. I emailed him back that I didn't feel this was right, and this shouldn't be my cost to repair, it should be their cost to repair, I bought a car with black rims, and 11 days later, they are not what I agreed to buy. That was four days ago. Mark is a coward, he lets his secretary take messages and never returns our calls. We call and he's too chicken shit to get on the phone. This has been the worst customer service I have ever experienced. Who doesn't return a customer's calls? We were going to go buy more cars there for Bret Ford and Riley Glebosky Ford because initially we thought they were pretty good guys. But they are not, they are sheisters, they don't care about the customer. It would be NOTHING for them to make this right. What? A couple hundred bucks to make it right, then they would of had a customer for life. Now we are going to let everyone know, stay away from these crooks. They do not care about you or anyone else that comes through that door. They just want to sell you a car and never hear from you again. PLEASE share this with everyone you know.

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Employees Worked With

GM that doesn't return your calls

February 18, 2019

"i felt like a king the moment i stepped on this lot "

- balake

the lot attendent was extremely helpful and found the perfect car for me i ended up buying a mitsubishi lancer. Let me first start off with the financing it was a breeze and they got the exact interest rate i was looking for. Not only that but the price of the vehicle was a steal, i will definitely be returning next year with my son who is turning 16 for his first vehicle.

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Employees Worked With

Doug Rogers

February 18, 2019

"Easiest dealer I have ever dealt with"

- Van

From the time I called about the vehicle I saw online, to the time I drove it off the lot, Ideal Cars was very easy, friendly, and by far the best car buying experience I have ever had. They took care of a few simple concerns I had as I did the paperwork and Monica got me a great financing rate. Thank you!

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Employees Worked With

Guy, Monica, Mark, Paul

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