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Ideal Hyundai Buick GMC

Frederick, MD

4.7
1,571 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,571 reviews

April 06, 2019

excellent From the time I walked in to investigate purchasing a new car Doug Wagner was friendly and listened to me. I went on Friday on a fact finding mission More

by SMAXEY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Foster, Doug Wagner
April 06, 2019

Excellent Service Purchased a "new" Elantra. Had been a "loaner" vehicle. After picking the car up noticed the brakes were chattering. Scheduled us to bring it in on More

by BUGGORDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve in service, Brett LaBonte
April 02, 2019

Excellent Service Overall I like when I get an appointment time, arrive on time, and get check-in immediately. I call that great customer service and efficiency. I recommend More

by lolita.marcucci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Cook
April 02, 2019

Great customer service. Friendly service personnel. They answer all of your questions quickly and with your needs in mind. Schedules service and finishes as suggested. Very More

by BSIMA530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
April 01, 2019

BAD DEALING I LEFT A REVIEW, I SUPPOSE IT WAS SO BAD YOU REFUSED TO POST. NEEDED ATTENTION ON HEADLIGHTS. PLANS TO CKECH MY PROBLEM WENT IGNORED BY MARTY. More

by CANNONCRZY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback and we apologize that you are less than satisfied with your recent visits to our service department. At your request, we did investigate the issue you were experiencing with your headlights. After a thorough check, it was determined that the lenses and candle power were within Hyundai specifications for the design of your vehicle. Unfortunately, were unable to fix something that is working as it is designed. You brought your vehicle to another Hyundai dealership and they came to the same conclusion that there was no issue with the headlights. We apologize that you feel that your issue has not been resolved. However, our Service Manager has been in contact with you to address your concerns. Unfortunately, we are not able to modify or repair something that is working as designed. We do appreciate you sharing your experience and hope to have the opportunity to assist you in the future.

April 01, 2019

Car in for routine maintenance. I am always notified of anything extra needed for correction, they do not just do it and then tell me, this makes me comfortable with leaving the car More

by KELJLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Retired
April 01, 2019

Hyundai CS The car buying experience was not too painful here, mainly working with Robert O., and the customer service at Hyundai service center is always great. More

by lords747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio
April 01, 2019

Great customer service, very easy process From almost the very moment I walked into the dealership, I had a very good customer-focused experience. It was a bit busy when I arrived, but I was More

by PETRUSKI5000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Cooper, Brett LaBonte
April 01, 2019

Awesome Experience From the moment I walked into the doors to find my car, Leon Johnson was a GEM to work with. Not only did he sell me a new car but he has turned into More

by jrsmth34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
April 01, 2019

Very Friendly Experience Car buying is never easy. But the people at Ideal, have always been very friendly and helpful. I was in there to buy a terrain. Brett was my sells m More

by jmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett LaBonte
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