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Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,853 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,853 reviews

January 20, 2020

Matt was a pleasure to work with. He was knowledgeable, friendly and very attentive. I had some issues with the battery a few days after purchasing my car and was very impressed on how quickly the situatio More

by Seeman.Melissa
Recommend Dealer
Yes
Employees Worked With
Matt Ellington
January 11, 2020

My salesman was very friendly I liked the way he took the time to go over everything thing on the truck. Dan made my deal go ice and smooth ! My next perches will be with Dan Painter. More

by RSPROSTREET
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2020

The salesman and financial person was awesome to work with and the dealership has a great selection of vehicles and a clean place to visit. More

by barigid66
Recommend Dealer
Yes
Employees Worked With
Tracie(Financial Manager), Matt Ellington, Dave O'Connell
January 08, 2020

Quick, Easy, Good Price I bought a used Honda Civic for my son. We got a good deal and the sales rep was very attentive to our needs and concerns. More

by BobRoss
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio
January 04, 2020

It was okay I did not feel like we were presented car options like at other dealerships we visited. When I picked up the car, it had not been communicated to me More

by myershd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa, Roberto (Rob) Ocasio, Matt Ellington
Jan 14, 2020 -

Ideal Hyundai Buick GMC responded

Hello, Thank You for your feedback, We do apologize that your recent experience with Ideal Hyundai was not to your expectations. Our sales staff work as a team to help each other deliver vehicles when another salesperson is off and unfortunately there was a communication breakdown. The behavior you experienced was not in line with our company values and is not the level of professionalism that we expect from our sales staff. Management has addressed this matter and has taken corrective measures to ensure that this does not continue. We do appreciate you choosing Ideal Hyundai over a competitor and we only hope that we can meet and exceed your expectations in the future. We do appreciate you sharing your experience and if we can be of any assistance to you in the future, please let us know.

January 03, 2020

ripped me off! I was preparing to go on a trip, went in for my oil change a bit early, the representative that wrote me up put me in for the MOST EXPENSIVE oil chang More

by surianocaitlyn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave O'Connell
Jan 14, 2020 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback, We do apologize that your recent experience with Ideal’s service department was not to your expectations. We do offer options for oil changes and your service advisor should have provided these options to you upon arrival. We agree that being transparent with our pricing should be a priority and you should expect to know the prices for the services that you are receiving. Management has addressed this matter and has taken corrective measures to ensure that this does not happen again. We do appreciate you sharing your experience and if we can be of any assistance to you in the future, please let us know.

January 02, 2020

Good experience Mat worked hard for my business. He communicated quickly and met all my requirements. He is personable and has a nice manner that is not pushy. More

by BKTELEGRAPHIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ellington
January 01, 2020

Beloster Dan was great to work with. Didn’t waste time going back and forth. Got right to the deal that worked for me. Thanks Dan More

by KENLENTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2020

Great experience, got the vehicle I wanted. Robert and Teresa were very cordial and helpful.. Thanks to their efforts I got the exact truck I wanted. The dealer was easy to work with; I had no More

by rickd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Foster, Roberto (Rob) Ocasio
December 31, 2019

My Palisade my way. Working with Dan-The-Man Painter was a pleasure. He provided the information I needed that enabled me to make my decision. He was knowledgable, down More

by jdalstad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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