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Ideal Hyundai Buick GMC
Frederick, MD
1,854 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,854 reviews
December 02, 2019
Great Experience Matt was very helpful with our purchase. Very easy smooth process compared to other dealership. Would definitely recommend them. Very helpful and frie Matt was very helpful with our purchase. Very easy smooth process compared to other dealership. Would definitely recommend them. Very helpful and friendly staff members. More
by CASEIH5230
Verified CustomerEmployees Worked With
Matt Ellington, Teresa Carpenter
November 30, 2019
Rose Cochran stars again Rose Cochran supervised routine maintenance of my 2006 Buick Lucerne this week, including lube, oil change and filter; tire rotation with examination Rose Cochran supervised routine maintenance of my 2006 Buick Lucerne this week, including lube, oil change and filter; tire rotation with examination for possible warping of disc brake rotors; and winter checkup. When I returned home, I reviewed the bill as usual and was surprised to discover that I had been charged $35.70 for five quarts of regular oil, not synthetic oil. I compared this charge for oil with my last bill for an oil change at the GM dealer in Green Bay, Wisconsin, from where I moved to the Frederick area last month. Five quarts there cost $12.50. As a new resident of this region, I have received several introductory offers from quick-lube businesses with prices in the $25 range for oil changes. Ideal Buick may not be competitive with its charge for five quarts of oil. -- Joe Gaunt More
by JOE GAUNT
Employees Worked With
Rose Cochran
November 29, 2019
Amazing experience Dom Young is an awesome young man and amazing sales representative. Because of his knowledge and comfort with the vehicles it made my decision easy t Dom Young is an awesome young man and amazing sales representative. Because of his knowledge and comfort with the vehicles it made my decision easy too make. The sales manager and financial members were very friendly and easy to work with. It was an overall awesome experience and I will definitely send all my friends and family to this dealership!! Thanks Dom and Ideal Buick for a stress free purchase!! More
by IDADAVISAKA
Employees Worked With
November 29, 2019
I had a great experience here at the dealership. Mr. Leon Johnson is so awesome to work with a real professional ! I recommend everyone looking for a vehicle to see him. Johnson is so awesome to work with a real professional ! I recommend everyone looking for a vehicle to see him. More
by Margaret
Employees Worked With
Leon Johnson, Teresa Carpenter
November 28, 2019
Terrible They performed services I didn’t need. They sold me a piece of junk that depreciated over $17,000 in 1 year. After performing service, vehicule was n They performed services I didn’t need. They sold me a piece of junk that depreciated over $17,000 in 1 year. After performing service, vehicule was not updated, washed, or brought back to me. I had to go look for it in the lot. Absolutely the worse service I received from this place. More
by STANTONMAMI
Employees Worked With
I don’t remember the name of the person
November 28, 2019
Very good experience Every person in the dealership that we had contact with were professional, more than willing to help,and answered all of our questions It was a real Every person in the dealership that we had contact with were professional, more than willing to help,and answered all of our questions It was a real pleasant experience dealing with nice employees. More
by JAY.BREAKIRON
Employees Worked With
Eric Cook, Teresa Carpenter
November 28, 2019
Service and Recall Rose filled out request and stated it would take from 1 1/2 to 2 hours. Performed service, LOF, Cabin Filter, Rotated tires, Checked vehicle and corre Rose filled out request and stated it would take from 1 1/2 to 2 hours. Performed service, LOF, Cabin Filter, Rotated tires, Checked vehicle and corrected Recall and washed vehicle in less than two hours. More
by VASSALLO
Employees Worked With
Rose Cochran
November 26, 2019
Excellent customer service My husband and I were extremely pleased with our experience. Eric was wonderful to work with and really went above and beyond to ensure we went home w My husband and I were extremely pleased with our experience. Eric was wonderful to work with and really went above and beyond to ensure we went home with the right vehicle for our family. Since purchasing, he has been available to answer questions via phone and has called to check in. The finance department was great as well and worked with us to get a payment we were comfortable with. It was a surprisingly easy and painless car buying experience. We would absolutely recommend buying a car from Ideal. More
by Erin S.
Employees Worked With
Eric Cook
November 26, 2019
Dom Young Altho we did not complete a purchase here Dom Young was most excellent to deal with. He was very patient with our questions. Just a nice person to dea Altho we did not complete a purchase here Dom Young was most excellent to deal with. He was very patient with our questions. Just a nice person to deal with. More
by tennwh
Employees Worked With
November 25, 2019
Excellent service department. Professional, courteous and q Ideal's Service Dept (Rose Cochran) was a pleasure to interact with. The interaction was professional & courteous and the service work was completed Ideal's Service Dept (Rose Cochran) was a pleasure to interact with. The interaction was professional & courteous and the service work was completed quickly. They have a nice and comfortable waiting room too. The free car wash provided at the end was icing on the top. I definitely recommend them. More
by tgammell
Employees Worked With
Rose Cochran
