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Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,854 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,854 reviews

November 12, 2019

The Ideal staff provided me the option of selecting between two similarly models to choose from. After I made my decision the Ideal salesman and staff worked with me every step of the purchase to make More

by glennasouders
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2019

satisfied customer I have always brought my car here for service. I trust the dealership to take excellent care of my car. It provides dependable, reliable service. More

by lkelly606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Cochran
November 12, 2019

Great service! Thanks! Fixed the oil control valve on my Hyundai Sonata 2006 which another mechanic was not able to diagnose (but still charged me for the diagnostics). Than More

by Lana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
November 11, 2019

Terrible service dept. Took 2.5 hrs. w/ appt. & was overcharged (wouldn't honor the price on the mailer). Terrible waiting area. Typical experience w/ this dealership. Stop More

by EDWIN_REINHARDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
Dec 05, 2019 -

Ideal Hyundai Buick GMC responded

Hello Edwin, Hello, Thank You for your feedback, We apologize that you were disappointed with your recent visit to our service department. After reviewing your repair order, we addressed a number of items for you. There were 3 open recalls that were taken care of, you had an oil and filter change, we rotated your tires, checked the condition of the brakes, recalibrated the tire pressure sensors. 2.5 hours is consistent with the work we performed on your vehicle. Car washes for life and your first free oil change are available to all customers who purchase from Ideal. That has been our policy for a very long time. If you have a concern with this please see your service advisor and they will take care of this for you and happily answer any questions you have. We sincerely apologize that your recent visit was less than satisfactory. We do appreciate you sharing your experience and if we can be of any assistance to you in the future, please let us know. Thank You!

November 11, 2019

60000 service Explained what was due with no pressure or pushy attitude and left me with the decision to make. I bought my car new and have had it serviced at the d More

by GATORSAL48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Cochran
November 11, 2019

Recall service The staff were pleasant and helpful. I received a recall about the brakes and they took care of another recall at the same time, which I appreciate. More

by tillwehavefaces.steph
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rose Cochran
November 07, 2019

Job well done Done on time . No hastle. Very customer friendly. Dont have time for any more words. First time I have been irritated. Uncalled for limit. Waste More

by TPARRIST1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Carpenter
November 06, 2019

Detail Asked for test drive to make sure transmission & other warranty coverage is good with 60K coming up. Rear tires were set at 27 so alert went on in am More

by RONHUGH123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Rogers
November 04, 2019

Favorable Experience I have been a loyal customer of another area dealership and car brand for well over 30 years. They don't sell Hyundai vehicles at their Frederick dea More

by Rob
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2019

Excellent service; quick and accurate. I am always pleased with Hyundai's excellent service; very friendly assistence, and accurate work. I am always happy with the results. I plan on p More

by BERNARD.W.GITLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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