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Ideal Hyundai Buick GMC
Frederick, MD
1,854 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,854 reviews
October 25, 2019
oil change and inspection The Service Department always does a great job. Dave and Rose helped me with this visit. I called in a couple of hours before my scheduled appointment The Service Department always does a great job. Dave and Rose helped me with this visit. I called in a couple of hours before my scheduled appointment and they were able to change it to an hour later, More
by MCOLBERT0
Verified CustomerEmployees Worked With
Rose Cochran, Dave O'Connell
October 24, 2019
Quick and efficient service We had excellent service . They finished the work in a timely manner. We always have good service here. We would recommend them to other people. We had excellent service . They finished the work in a timely manner. We always have good service here. We would recommend them to other people. More
by soabari
Employees Worked With
Dave O'Connell
October 24, 2019
Great service! Ideal was the perfect place to take our vehicle for it's first oil change. The staff is so friendly and helpful! I needed a shuttle and the car was wa Ideal was the perfect place to take our vehicle for it's first oil change. The staff is so friendly and helpful! I needed a shuttle and the car was warmed up and ready to get me to work with no wait. The driver of the shuttle was friendly and professional. The car looked great when I picked it up. I could tell they were meticulous with cleanliness and care for my vehicle. I will return! More
by Happy camper
Employees Worked With
Steven Lubel, Rose Cochran, Dave O'Connell
October 24, 2019
Great service at Ideal Hyundai I have been using Ideal Hyundai since I purchased my 2014 Hyundai Elantra GT for service of my car. It is easy to make an appointment to have the car I have been using Ideal Hyundai since I purchased my 2014 Hyundai Elantra GT for service of my car. It is easy to make an appointment to have the car serviced and the wait time is not long at all. The entire staff are pleasant and knowledgeable. The car is usually completed in the time frame that they stated to me when I checked in. I would recommend Ideal Hyundai to my friends and family. More
by MissFitz29
Employees Worked With
Justin
October 22, 2019
Great Customer Service Thanks to Dan and the team for your excellent help. Was able to drive off the lot for a great price. I love my new car! Thanks to Dan and the team for your excellent help. Was able to drive off the lot for a great price. I love my new car! More
by agrim
Employees Worked With
October 22, 2019
Excellent swift service Very excellent service, accurate and quick; very friendly and courteous. i am always pleased with Hyundai, and will ceratainly tell friends and col Very excellent service, accurate and quick; very friendly and courteous. i am always pleased with Hyundai, and will ceratainly tell friends and colleagues about the great service. More
by BERNARD.W.GITLIN
Employees Worked With
Dave O'Connell
October 21, 2019
Trust I don’t feel like Im being sold unnecessary services; or, as if one is trying to rip me off. I get honest feedback re: my cars needs. I don’t feel like Im being sold unnecessary services; or, as if one is trying to rip me off. I get honest feedback re: my cars needs. More
by wilwhalen13
Employees Worked With
Dave O'Connell
October 21, 2019
Air Conditioning Compressor and Line Repairs Dave O'Connell was extremely helpful in getting my A/C repaired. The compressor needed to be replaced first, but after that only fixed the issue for a Dave O'Connell was extremely helpful in getting my A/C repaired. The compressor needed to be replaced first, but after that only fixed the issue for a day, the service folks at Ideal determined that the hoses throughout the entire length of the vehicle would also have to be replaced. Obviously, this was no small job. A problem that occurred was the timing of the needed repair coincided with with UAW strike, so obtaining parts was difficult. Dave kept in touch with me over the weeks that we had to wait on parts and scheduled an appointment once the parts were obtained. The actual service was completed in the time promised. I was extremely happy with the service from Ideal and Dave, and it is very nice to have a/c again. More
by BARBKMWALKER
Employees Worked With
Dave O'Connell
October 21, 2019
Continuous Problem We continue to have problems with our Hyundai Tucson with no resolution. When the car first accelerates, it jumps forward and hesitates to accelerate We continue to have problems with our Hyundai Tucson with no resolution. When the car first accelerates, it jumps forward and hesitates to accelerate. I was driving the Tucson yesterday and was almost T-Boned because when I pushed the gas the Tucson hesitated into oncoming traffic. It’s unsafe to drive! And after 3 service appointments, still no resolution!! We’re paying 500$ per month for a new vehicle that is not safe to drive. Will not purchase another Hyundai!! And wish we wouldn’t have wasted our money on this one !!! More
by swamper3
Employees Worked With
Steven Lubel, Rose Cochran
October 21, 2019
Brought my 2013 Hyundai Sante February in for new battery Called earlier in the day and took my car up a couple of hours later. They took care of me more quickly than I expected in a very friendly and profess Called earlier in the day and took my car up a couple of hours later. They took care of me more quickly than I expected in a very friendly and professional manner.also washed my car which they always do. More
by WEBBL2
Employees Worked With
Dave O'Connell
