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Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,856 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,857 reviews

October 21, 2019

Air Conditioning Compressor and Line Repairs Dave O'Connell was extremely helpful in getting my A/C repaired. The compressor needed to be replaced first, but after that only fixed the issue for a More

by BARBKMWALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
October 21, 2019

Continuous Problem We continue to have problems with our Hyundai Tucson with no resolution. When the car first accelerates, it jumps forward and hesitates to accelerate More

by swamper3
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Lubel, Rose Cochran
Dec 05, 2019 -

Ideal Hyundai Buick GMC responded

Hello, Thank You for your feedback, We have been in contact with Hyundai Motors USA concerning your concerns with your vehicle. Your Hyundai Tucson has a dual-clutch transmission that can shift differently than other transmissions. Because it is not producing any trouble codes, Hyundai Motors indicates that your vehicle is operating in the normal thresholds of its design. We understand your frustration, However, we cannot fix something under warranty coverage if Hyundai indicates that it is operating properly. We do appreciate you sharing your experience and if we can be of any assistance to you in the future, please let us know.

October 21, 2019

Brought my 2013 Hyundai Sante February in for new battery Called earlier in the day and took my car up a couple of hours later. They took care of me more quickly than I expected in a very friendly and profess More

by WEBBL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
October 19, 2019

Didn’t fix the problem Widow washer pump leaking for at least 24 hours after use.Drove in pouring rain stopped in a few hours.Didn’t investigate correctly.Has never happened More

by KDKehne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Did not get invoice after don’t know the name
Dec 05, 2019 -

Ideal Hyundai Buick GMC responded

Hello, We appreciate you sharing feedback, We apologize that you have been experiencing issues with your vehicle. Please contact our service department because we would like to address your issue for you. (301) 663-3121 Thank You!

October 19, 2019

Great Experience Dom was very patient and understanding with me. Great salesmanship! He worked really hard to get me in a car! I love my Hyundai Elantra! You rock Dom! More

by Ilovemyhyundai!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dom Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2019

Buying my first car It was a pretty good experience for me, Dom Young helped me out very much with making my decision and giving me details about the car. I was satisfied More

by MEKROENER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dom Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Carpenter
October 18, 2019

Perfect experience Price was confirmed with several phone calls and text messages. Picked the car the next day. In and out of the dealership in 2 hours. Everyone was ver More

by JCAI54056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio
October 17, 2019

Just perfect!!! Thank you Eric Cook for helping me to find the perfect vehicle for me, your customer service and professionalism was awesome. I am one very happy cus More

by evbened
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cook
October 17, 2019

Service I made an appointment was given the option to wait, was told how long I would wait. The time they told me was just about the time I waited. More

by kathsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
October 16, 2019

I had a flat tire down the street from Ideal and stopped in I had a flat tire and since the 2016 Hyundai Elantra does not have a spare donut tire and only a fix a flat. I was near Ideal and the did get me in a More

by NellisRobert64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave O'Connell
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