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Ideal Hyundai Buick GMC
Frederick, MD
1,859 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,859 reviews
May 22, 2019
Our Salesman & Finance Manager Was Alsome These Guys Work Hard To Get You In A Vehicle And Everyone Is So Nice & Polite We Highly Recommend Them Alsome People Makes Buying A Car A Great Experi These Guys Work Hard To Get You In A Vehicle And Everyone Is So Nice & Polite We Highly Recommend Them Alsome People Makes Buying A Car A Great Experience More
by Harris
May 22, 2019
Re-call service Rose, our service advisor was very professional and curious. I would not hesitate to come back for service at your facility in the future based on my Rose, our service advisor was very professional and curious. I would not hesitate to come back for service at your facility in the future based on my experience. More
by Klaus.Dief
Verified CustomerEmployees Worked With
Rose
May 21, 2019
Do not buy from this dealer I recently moved to the United States from overseas and needed something reliable to get me from A to B. I purchased a hyundai accent from Ideal Hyund I recently moved to the United States from overseas and needed something reliable to get me from A to B. I purchased a hyundai accent from Ideal Hyundai from dealer called Clyde and a manager called Mike and everything seemed to be fine. Two weeks later an engine light came on and I brought it back to the service dept and paid $126 for my service to be told I needed a new catalytic converter... I asked to speak to dealer Clyde and was told he no longer worked at Ideal?!! I asked to speak to Mike but was told he was not in yet... Before speaking to the management/ paying $1200 for a new converter I decided it was best to leave and come back. I eventually got my keys and turned the ignition and my car wouldn't start... I was told my battery was very low and that I needed to buy a new one.. After multiple phone conversations and back and forth I was offered $200 off a new catalytic converter.. I even contacted Hyundai USA who were shocked at the behaviour I experienced but unfortunately have no jurisdiction over Ideal Hyundai. I have noticed my engine warning light comes and goes every few days. When I was considering purchasing my car Mike told me that a lady and her daughter had been test driving the car before me and were pretty much coming back later that day to put down a deposit. It is my opinion that Ideal knew this car had a bad cat. converter and wanted to make a quick sale and took advantage of someone who was new to the USA and unfamiliar with the car trade here. For your own sake please do not consider buying from Ideal Hyundai and take your business elsewhere. More
by hddaly
Employees Worked With
Clyde Eggleton, Mike Engle, Mike McGoldrick, Teresa Foster
May 20, 2019
Customer Care Ideal Hyundai has always went to bat for me on any service issues that I've had with my vehicle. That is one of the reasons that I have used Ideal ONL Ideal Hyundai has always went to bat for me on any service issues that I've had with my vehicle. That is one of the reasons that I have used Ideal ONLY for service work for my vehicle. This is why I recommend Ideal to anyone that I talk to and the place that I will go to when I purchase my next vehicle. Your level of quality and customer care is commendable. More
by rjklind
Employees Worked With
Steven Lubel
May 20, 2019
Perfect day Came in with hopes of trading in my vehicle and getting a new car. Not only did dan help with the process but he made it as smooth a process as possib Came in with hopes of trading in my vehicle and getting a new car. Not only did dan help with the process but he made it as smooth a process as possible. 10/10 service and would recommend not only this dealership but dan as well to anyone in need of a car. Best car buying experience ive had so far! More
by Loulou60
Employees Worked With
May 18, 2019
Buying my car was easy Facile process, no hassle. I knew what I wanted, bought a great car, and found paperwork to be pretty straightforward and quick. Didn't have to wait a Facile process, no hassle. I knew what I wanted, bought a great car, and found paperwork to be pretty straightforward and quick. Didn't have to wait around a lot. More
by Dee
May 18, 2019
Awesome experience Dan is awesome and we will continue to come to your dealership as long as he is there, the process to get this car was fast. We were in and out within Dan is awesome and we will continue to come to your dealership as long as he is there, the process to get this car was fast. We were in and out within 2 hours and that included two test drives. More
by cnestor72
Employees Worked With
May 17, 2019
Great service. Service was performed quickly and in a very professional manner. The service advisor kept me up to date on the status of the service while I was waiti Service was performed quickly and in a very professional manner. The service advisor kept me up to date on the status of the service while I was waiting and of course the free car wash is a very much appreciated touch. More
by Douglas199
Employees Worked With
Not sure
May 16, 2019
Service individual was rude Did not address the issue I came in for which was my vehicle tire pressure monitor system just put air in my car tire nothing else Did not address the issue I came in for which was my vehicle tire pressure monitor system just put air in my car tire nothing else More
by michael.1981.johnson
Employees Worked With
Second desk position
May 16, 2019
Excellent Experience - Exceptional Salesman Top notch experience from start to finish. Ken Cooper was a complete professional. He had a no pressure approach but was highly knowledgeable and an Top notch experience from start to finish. Ken Cooper was a complete professional. He had a no pressure approach but was highly knowledgeable and answered all of our questions and then some. What I was most impressed with was after the sale and all the paperwork were complete he still took the time and walk us through all the bells and whistles of the car. Highly recommend Ken and we will definitely be coming back. More
by JenConners
Employees Worked With
Ken Cooper
