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Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,859 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,859 reviews

April 24, 2019

Very satisfied with my experience Dan truly is the man. He got it done when I didn’t think it was possible. Very knowledgeable and willing to work. Very happy with the whole experience More

by Josephbechtel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2019

Fast, personal service I felt welcome as soon as I walked in the door and felt a personal connection right away. Leon took care of me and he helped me every step of the way More

by MaxPower
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
April 22, 2019

Not willing to go the extra mile Took my Hyundai in for a recall/upgrade. My car is under warranty and has been making a strange popping noise in the rear. It makes it frequently and More

by khollandmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Diaz
Apr 23, 2019 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback and we apologize that you are less than satisfied with your recent visit with our service department. Please understand that when you brought your vehicle in for a recall that was covered by Hyundai, it does not cover any other diagnostics which require additional time to locate the cause. The service advisor was up front and honest with you about the process that we use when diagnosing other issues that may or not be covered by the manufacturer’s warranty. This is a standard procedure for dealerships and independent service centers to charge a diagnostic fee. If the popping noise was covered under the manufacturer’s warranty, then we would have waived the diagnostic fee. We do appreciate you sharing your experience and please let us know if we can be of any assistance to you in the future.

April 19, 2019

Unbelievable experience!! Spent 3 months looking at trucks in 3 states and finally located one here at Ideal! Thank goodness I did! From Rob’s first response to my email to sig More

by The Beast Lives on!
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Theresa! , Roberto (Rob) Ocasio
April 18, 2019

Great They work with you to find a a great a deal on a brand new card. I am extremely pleased with them. I would come to them again More

by Victoria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
April 18, 2019

Knowledge, personal experience and peronable I was very happy with buying a 2015 Hyundai hybrid from Rob, Ken and Brett. I hope I made the right decision because this will be my first experience More

by HOLLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio, Ken Cooper, Brett LaBonte
April 18, 2019

Glad I checked out Ideal to buy 2019 Acadia! I had a very pleasant experience buying my 2019 Acadia with Robert, Doug and Teresa. They were very professional, knowledgeable and helpful throughou More

by maryby5062
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa, Roberto (Rob) Ocasio, Doug Wagner
April 17, 2019

Great knowledgeable experience learned a lot Really enjoyed experience good people who worked really hard to get my son his 1st car. Much appreciated. Leon and Mike. Will he back to buy from agai More

by Elitemi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Leon Johnson
April 17, 2019

Fast, easy, affordable Service Agent, Steve was wonderful, knowledgeable and extremely helpful. Service was quick as I was waiting for the car. Couldn't have asked for mor More

by BNCLAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
April 17, 2019

Eric Cook and the whole team exeeded my expectations! Eric went above and beyond to not only meet my wants but also kept me in budget and was there each step of the way to ensure it went smoothly. This is More

by jennie paige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Women in Finance was also amazing and so great at repor establishing!, Eric Cook
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