Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ideal Hyundai Buick GMC
Frederick, MD
1,859 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,859 reviews
April 03, 2019
Great customer service. Friendly service personnel. They answer all of your questions quickly and with your needs in mind. Schedules service and finishes as suggested. Very Friendly service personnel. They answer all of your questions quickly and with your needs in mind. Schedules service and finishes as suggested. Very helpful. They call to let you know if there is a problem and call to let you know when they are finished. More
by BSIMA530
Verified CustomerEmployees Worked With
Leon Johnson
April 02, 2019
Excellent Service Overall I like when I get an appointment time, arrive on time, and get check-in immediately. I call that great customer service and efficiency. I recommend I like when I get an appointment time, arrive on time, and get check-in immediately. I call that great customer service and efficiency. I recommend all my family and friends interested in buying a car to go to Ideal. More
by lolita.marcucci
April 01, 2019
Car in for routine maintenance. I am always notified of anything extra needed for correction, they do not just do it and then tell me, this makes me comfortable with leaving the car I am always notified of anything extra needed for correction, they do not just do it and then tell me, this makes me comfortable with leaving the car in their care. More
by KELJLER
Employees Worked With
Retired
April 01, 2019
Hyundai CS The car buying experience was not too painful here, mainly working with Robert O., and the customer service at Hyundai service center is always great. The car buying experience was not too painful here, mainly working with Robert O., and the customer service at Hyundai service center is always great. More
by lords747
Employees Worked With
Roberto (Rob) Ocasio
April 01, 2019
BAD DEALING I LEFT A REVIEW, I SUPPOSE IT WAS SO BAD YOU REFUSED TO POST. NEEDED ATTENTION ON HEADLIGHTS. PLANS TO CKECH MY PROBLEM WENT IGNORED BY MARTY. I LEFT A REVIEW, I SUPPOSE IT WAS SO BAD YOU REFUSED TO POST. NEEDED ATTENTION ON HEADLIGHTS. PLANS TO CKECH MY PROBLEM WENT IGNORED BY MARTY. More
by CANNONCRZY
Employees Worked With
April 01, 2019
Great customer service, very easy process From almost the very moment I walked into the dealership, I had a very good customer-focused experience. It was a bit busy when I arrived, but I was From almost the very moment I walked into the dealership, I had a very good customer-focused experience. It was a bit busy when I arrived, but I was greeted soon after walking in, and was told someone would be right with me. It was long before Ken came over to discuss what I was looking for, and to help offer some suggestions and advice. When he heard I was looking for a hybrid, he jumped right in with his personal story of his hybrid and talking about how they are great cars. From there, we reviewed options and features, until we finally settled on a great car that I absolutely love. We test drove the car that day, and then I came back a week later and purchased it from Ken. More
by PETRUSKI5000
Employees Worked With
Ken Cooper, Brett LaBonte
April 01, 2019
Awesome Experience From the moment I walked into the doors to find my car, Leon Johnson was a GEM to work with. Not only did he sell me a new car but he has turned into From the moment I walked into the doors to find my car, Leon Johnson was a GEM to work with. Not only did he sell me a new car but he has turned into a friend as well. More
by jrsmth34
Employees Worked With
Leon Johnson
April 01, 2019
Very Friendly Experience Car buying is never easy. But the people at Ideal, have always been very friendly and helpful. I was in there to buy a terrain. Brett was my sells m Car buying is never easy. But the people at Ideal, have always been very friendly and helpful. I was in there to buy a terrain. Brett was my sells man, I had called ahead to tell him what I was looking for. Made a appointment and he had the car ready for a test drive. Loved the Terrain worked a deal and drove it home More
by jmd
Employees Worked With
Brett LaBonte
March 31, 2019
Top notch The positive experience that I had purchasing a vehicle from this dealership will outlive the life of the vehicle that I purchased. I intend to purcha The positive experience that I had purchasing a vehicle from this dealership will outlive the life of the vehicle that I purchased. I intend to purchase all future vehicles from them as well. The staff were kind, knowledgeable, patient, and professional. I truly appreciate their dedication to outstanding customer service. More
by Anne
Employees Worked With
Mike McGoldrick, Roberto (Rob) Ocasio
March 30, 2019
Space Needed We’re extremely happy with the 2019 Santa Fe XL especially the abundant space compared with the Santa Fe (Sport). When you see it for the first time, We’re extremely happy with the 2019 Santa Fe XL especially the abundant space compared with the Santa Fe (Sport). When you see it for the first time, immediately you spot the larger back for storage. More
by steeld70
Employees Worked With
