Ideal Hyundai Buick GMC

Teamwork It was such a pleasure working with an eager to please, new salesman who was being guided by an experienced gentleman willing to share his knowledge. It was such a pleasure working with an eager to please, new salesman who was being guided by an experienced gentleman willing to share his knowledge. I think working as a team was a great asset to the experience for all of us. We had time to talk with one salesman while the other one was working out finances..... More

Excellent customer service The sales service that I received from Ideal Buick was absolutely wonderful. I arrived early and two others sales agents , Doug and Ken helped me with The sales service that I received from Ideal Buick was absolutely wonderful. I arrived early and two others sales agents , Doug and Ken helped me with finding cars that were available. I told them that I wanted a 2019 sedan with leather seats, heated seats, NO sun roof, electric seats and other features that I had on the Buick Verano that I owned. Robert Ocasio was able to get me into the car I eventually purchased very quickly for a test drive. The car reminded me of the size of car I had with my 2003 Pontiac Grand Prix. Robert made a great effort to convince me to buy this car even though it didn't have heated seats. I have since had that feature added through an after market dealer in Frederick. Robert convinced me that Ideal would arrange for the appointment and let me use a loaner car. The car was cleaned, etc., a full tank of gas, and I was the owner if a new car. I only regret that I have not had my personal training on the screen features. I think I still need that. I was supposed to come in on Monday Feb. 11 but due to slippery weather I didn't come there for help. I will get it sometime soon I hope. The service department was also very nice and explained the answers to my questions. Thank all of you for your warm welcome and thanks for making me feel very special. Thanks also to Bill Willard who made so much of this possible with the phone and text messages to Ideal staff and to me. Sincerely, Aimee Jamison More

Extremely Helpful Ken was extremely helpful, providing quick responses to our email questions in the weed leading up to our test drive and being a wealth of information Ken was extremely helpful, providing quick responses to our email questions in the weed leading up to our test drive and being a wealth of information when we arrived. Ultimately, we decided not to purchase the vehicle but Ken's professionalism and genuine dedication to helping us with our decisions was exceptional. Thank you! More

Easy purchase. Doug Wagner was friendly, efficient and straight forward in my interactions with him during my purchase. He made what is usually a painful experience Doug Wagner was friendly, efficient and straight forward in my interactions with him during my purchase. He made what is usually a painful experience relaxing and efficient. More

Used Truck Purchase Great experience!! Dan in sales hooked us up with a beautiful 2014 Silverado they just had traded in. We noticed a very small leak under the truck. Th Great experience!! Dan in sales hooked us up with a beautiful 2014 Silverado they just had traded in. We noticed a very small leak under the truck. They had us bring back the truck for a scheduled repair to replace the transmission line after the part came in. We asked Steve(great, trustworthy guy) in service about any recommended service for the truck since it had 44,000 miles on it. We ended up replacing both differential oils, the transfer case oil and had the transmission serviced for a very fair price. We would have done the engine oil too, but they do that during the Maryland State inspection process. If you are in the market for a car or truck, this is the place to go!! More

Very Personable, Helpful, and Knowledgeable This is my 2nd purchase at Ideal Hyundai and once again I am very pleased with the customer service, knowledgeable staff, and personable attitudes! My This is my 2nd purchase at Ideal Hyundai and once again I am very pleased with the customer service, knowledgeable staff, and personable attitudes! My fiancee had a bankruptcy on his credit and they were able to assist and give him the best deal possible! And it was well below what we thought it would be! Thanks again Ideal Hyundai!! More

Great experience - thanks, Steve! Steve Lubel is tops. Ideal is lucky to have him. Made the entire experience stress free (this was a second recall for a Pontiac air bag, but my first Steve Lubel is tops. Ideal is lucky to have him. Made the entire experience stress free (this was a second recall for a Pontiac air bag, but my first time at Ideal). Knew what was needed, handled it, and arranged for me to be shuttled home and also brought back the next day. Francis was an excellent shuttle driver, pleasant and helpful. Will definitely make Ideal my "go to" car service stop. More

Great customer service Chris was very helpful and knowledgeable. He explain everything to me to the details in the way I understood. He has an excellent customer service. I Chris was very helpful and knowledgeable. He explain everything to me to the details in the way I understood. He has an excellent customer service. I was really satisfied with the service rendered. Also his boss that gave me a ride to and from home to pick up my car was very nice and friendly. Overall awesome customer service, keep it up guys. And thank you! More

Wonderful experience! Steve went above and beyond to make my service appointment as easy and stress free as possible! They drive you to work when you drop your vehicle off Steve went above and beyond to make my service appointment as easy and stress free as possible! They drive you to work when you drop your vehicle off which is so convenient. The car drives like brand new after the 30000 clean up and new tires! They even run the car through the car wash when you pick it up! Thank you Ideal! More